Webex Quick User#

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Overview#

This topic describes how to add a Webex App user via Webex Quick User (view/WebexTeamsSubscriberQas).

If the Webex Control Hub Access setting Contact Center Customer is enabled, you can also add a Webex Contact Center agent - see the topic: Add Cisco Webex App user / Webex Contact Center agent via Quick User below.

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Add Cisco Webex App user / Webex Contact Center agent via Quick User#

This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.

  1. In the Admin Portal, go to Webex Quick User.

    Note

    Some fields are read-only on the form if you’re adding or updating a Webex Control Hub user.

  2. At Username, select the relevant username (existing user) from the drop-down, or fill out a username (new user). To choose an existing user above the current site level, select Include users at higher hierarchy, then select a username.

    Note

    In a non-directory synced scenario (non-LDAP customer), users with the administrator role are excluded from the Username drop-down.

  3. If you’re adding a new user, fill out their first name, last name, email address, and other user details.

    Note

    • For directory-synced Webex Control Hub - that is, where the associated Spark customer details have the Directory Synchronized Enabled checkbox is enabled:

      • You can’t add a new user

      • You can only add an existing user - select the user’s email address, then, for example, update the phone number or Quick Add Group

    • Display Name auto-populates as a read-only value when selecting an existing user’s email address that has a first name and last name; else, Display Name is optional and is not populated.

  4. Choose a number, or select Use next available line.

    Note

    • When using Use next available line, the system prioritizes local numbers (numbers available at the current site), before checking for available numbers from higher levels in the hierarchy.

      The line selected is the next available Webex number from the Webex Control Hub inventory, thus filtering by vendor (Webex Calling) for the Webex Calling user you’re adding.

      If used with a line filter (provided filtering is enabled at the current hierarchy), available lines are a subset of lines returned from the line filter.See also Manage number filters.

    • When Use next available line is disabled (checkbox is clear), you can still select a line filter (if enabled) and choose a line from the filtered choices.

    • A Webex Calling License is required for phone number type. The Webex API (used for syncing with the Webex Control Hub) only supports add or update for phone number type Work.

    • For LDAP-synced users, their updated phone number details are written back to the LDAP user.

    • Reserved numbers are excluded (numbers reserved for the user you’re working with and numbers reserved for other users). See Reserve numbers for a user

  5. Mandatory. Select a Quick Add Group.

    Note

    • Available Quick Add Groups are filtered by vendor (see Quick Add Groups and vendor filtering) and restricted according to the Global Settings (General tab, Quick Add Group lookup level, see Global settings).

    • To add a Webex Contact Center agent, a default Webex Contact Center and Calling Quick Add Group is provided that can be used or modified to the agent and settings - associated with default configuration templates:

      • Default Webex Teams User Template with Contact Centre

      • Default Webex Contact Centre Template.

      It is required that the Webex Control Hub Access setting Contact Center Customer is enabled. See Introduction to Webex Contact Center in the Core Feature Guide.

    • You can provide Cisco Webex settings via the Quick Add Group.

    • Cisco Quick User can be used for users with UCM calling or for Cisco UCM users with no UCM calling.

      Note

      Cisco Quick User should not to be used for standalone Webex users. Use Webex Quick User for that purpose.

    • Choosing a Webex Calling group allows a user to be assigned a Webex Calling - Professional license, enabling management of their calling settings.

      In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is “Default Webex Teams User Calling Template”.

      If this Quick Add Group is available in a user profile, then the Onboard User (from profile) user management option also allows management of calling settings.

    • A Default Webex App Wholesale for wholesale user configuration template (default_webex_app_wholesale_template) has been added to Quick Add Groups and should be configured in accordance with the required wholesale packages, for example webex_calling. This template must be set for Webex Wholesale customers.

  6. If you have email configured you can choose to send a welcome email to the user you’re adding. Select Send welcome email.

  7. Save your changes.

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