Add or delete a Unity tenant#

Overview#

The ability to add or delete Unity tenants assists in creating groups of objects in Unity Connection that provide a basic “tenant services” application. It allows you to create a tenant, which includes numerous interrelated database objects in Connection that work together to provide basic directory segmentation features to allow for isolated groups of users and handlers within your Connection server.

Add a Unity tenant#

Note

The description, alias and SMTP Domain name must all be unique among tenants in your system.

  1. Go to Unity Tenant Add.

  2. Complete, at minimum, the following mandatory fields:

    • Target Unity Server

    • Unity Tenant Name (Alias) - the alias is used as a prefix for all objects created in the tenant; used to ensure all objects in Connection are uniquely named

    • SMTP Domain - a unique SMTP domain name

    • Tenant Description

  3. Save your changes.

Delete a Unity tenant#

Note

When deleting a tenant, ALL OBJECTS associated with that tenant are deleted as well. This means all users, call handlers, interviewers, schedules, COS etc. are deleted. There is NO UNDO for this. Make sure you really want to remove a tenant and all its objects before doing so.

  1. Go to Unity Tenant Delete.

  2. At Unity Tenant Name (Alias), select the tenant to delete.

  3. Click Save to remove the tenant.