Tag CTI port as Contact Center agent line#

Tip

Use the Action search to navigate Automate

  1. In the Admin Portal, go to Agent Lines.

  2. Set the relevant hierarchy path (Provider, Reseller, Customer, Site).

  3. Click the Plus icon (+) to add a new CTI port.

  4. At Device Type, select Phone.

  5. At Device Name, select a port from the list of device names.

  6. At Line, select the line.

  7. At Application User, select pguser.

  8. Save your changes.

  9. Repeat this procedure for both LCP and RCP ports.