Introduction to conferencing#

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Overview#

Automate supports the following conferencing services:

Site administrators manage the conferencing credentials of users if a Conferencing server is available at the site level. The Conferencing server on which users are administered can be identified with the Network Device Reference of the site, or else (according to the common reference resolution process) with the first such server in the current or higher up hierarchy level.

The default Conferencing page that provides the interface to Conferencing users displays the minimum of Conferencing user properties that are mandatory. The field display policies and configuration template for the Conferencing page can be modified according to the suggested customization procedure for policies and templates.

For Conference workflows to function, perform the following tasks at the Customer:

  • Add a Conferencing server

  • Add the Conferencing server to a Network Device List (NDL)

  • Ensure the required site references the relevant NDL

Webex conferencing for users#

If conferencing was added for a user when adding the user, the Webex ID defaults to the user ID. Note that the Webex user properties that are shown on the Users page may not correspond with those shown on the Conferencing page. If the Conferencing feature is to be added for an existing user, ensure that the Webex ID is the same as the user ID.