CUC sync#

User-related services such as unified messaging or alternate extension are only imported when the user is added or updated (for example, when updating their first name, last name, or email address).

  • If services are added directly to the user on CUC, for example, when adding Unified Messaging or user-related services such as Alternate Extension, this service will not be imported when running the next full import from CUC. To import these services a model type list must be applied to a dedicated Data Sync to target the required model types. A default Model Type list CUCXN Overbuild Resources exists for this purpose, which includes the following model types:

    • device/cuc/User

    • device/cuc/UserPassword

    • device/cuc/UserPin

    • device/cuc/AlternateExtension

    • device/cuc/SmtpDevice

    • device/cuc/SmsDevice

    • device/cuc/PagerDevice

    • device/cuc/PhoneDevice

    • device/cuc/HtmlDevice

    • device/cuc/Callhandler

    • device/cuc/CallhandlerMenuEntry

    • device/cuc/CallhandlerTransferOption

    • device/cuc/Greeting

    • device/cuc/MessageHandler

    • device/cuc/ExternalService

    • device/cuc/ExternalServiceAccount

  • If making changes on the CUC directly to the schedules, then it is recommended that a dedicated sync be created which will pull in the all the Schedule related models (4 models) using the MTL CUCXN Schedules.

  • It is recommended to use the CUCXN Exclude ImportUser MTL on CUC data syncs in order to avoid unnecessary data and slowing the sync time.