Offboard assets#

Overview#

Cisco UCM and CUC server clusters that have been integrated with Insights Arbitrator servers can be offboarded in two ways:

  • Offboard the asset

  • Delete the UC app

Note

While an asset can be offboarded, the feature does not currently allow for the modification of any existing monitoring on UC Apps.

Related topics:

Offboard assets#

This procedure allows a batch removal of the clusters associations by Arbitrator server.

  1. In the Automate Admin Portal, choose the relevant customer hierarchy.

  2. Go to Offboard Assets.

  3. On the Offboard Assets page, choose relevant options:

    • From the Arbitrator Server drop-down, choose the Arbitrator server where you wish to remove (offboard) an asset.

    • In the Available field, select assets to remove (which are currently associated with the Arbitrator), and click the right-pointing arrows to move these items to the Selected field.

  4. Click Save.

    Note

    • View the transaction log to ensure assets are off-boarded as required.

    • Automate makes the following updates on the associated Arbitrator when a Cisco UCM or CUC server (asset) is unassociated from an Insights Arbitrator:

      • Removes asset (the server)

      • Removes or refreshes asset group

      • Removes probe (performance monitoring)

      • Removes probe group (customer specific). See Probe groups, profiles, and asset onboarding

      • Removes relevant credentials on Arbitrator (by default the ADMIN user credentials set up on Automate)

      • Removes profiles in Insights Arbitrator (Probe Group > Templates/Profiles). See Probe groups, profiles, and asset onboarding

      • For CUCM, removes the application user, if this is a Publisher.

    Note

    Off-boarded CUCM and CUC servers in a cluster remain, and show Monitoring details with specific Assurance Arbitrator Server instances disabled.

    The UC app server add/update page displays the unchecked (removed) Arbitrators. See the Monitoring section on the Publish page (for CUCM or CUC > Server).

Delete a UC app to offboard the asset#

When a CUCM or CUCM server or cluster that was integrated with an Insights Arbitrator server is deleted, the asset, customer-specific probes, profiles, credentials, and related data are removed from the Arbitrator.

The Insights Arbitrator data syncs for the UC app are also removed.

Additional offboard tool for single servers#

Automate provides a view that is not, by default, exposed in the default menus, but which has access profiles enabled for Provider and higher-level administrators. This view allows off-boarding of a single asset.

You can add this view to the menus, if required:

  • Offboard One Assurance Asset

This tool allows you to select the following on the page to perform off-boarding:

  • Assurance Arbitrator Server

  • Asset: Cisco UCM/CUC Server