Associate or disassociate voice mail services to a customer#

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Associate voice mail services to customer#

Prerequisites

  • Create the voice mail service. See Voice mail services.

  • If you’ve selected the Integrate with Cisco Unified CM checkbox when creating the voice mail service, create a customer dial plan and a site dial plan before attempting to associate the voice mail service with the customer, else, the association will fail.

Note

If you’ve selected the Integrate with Cisco Unified CM Webex DI checkbox when creating the voice mail service, the selected Cisco Unified CM Cluster provides the Voice Mail Trunk Address selection.

Perform these steps:

  1. Log in as provider or reseller administrator.

  2. Set the hierarchy path to the customer where you want to associate the voice mail service.

  3. Go to the Associate Voice Mail Service to Customer page.

  4. Click Add to associate voice mail service to the customer.

  5. From the Voice Mail Service drop-down, choose the name of the voice mail service that has been defined by the provider and available to this customer.

  6. Click Save. The voice mail service is now associated with this customer and appears in the list.

    • When the voice mail service is associated with a customer and the Integrate with Cisco Unified CM checkbox was selected for the voice mail service, the following is provisioned based on the deployment mode of the voice mail server:

      Voice Mail Deployment Mode

      Cisco Unified Communications Manager

      Cisco Unity Connection

      Dedicated

      Creates integration at customer level: SipTrunk, Route Group, AllowVm route partition

      Creates customer-specific Port Group, ports (3), route partition, calling search space and user template

      Partitioned

      Creates integration at customer level: SipTrunk, Route Group, AllowVm route partition

      Creates new tenant (partition), port group, ports (3), route partition, calling search space and user template

      Note

      The deployment mode for the voice mail service is determined by the mode selected when the Cisco Unity Connection is first added to Automate via the CUC page.

    • When the Integrate with Cisco Unified CM Webex DI checkbox was selected for the voice mail service, the Voice Mail Trunk Address selected from the selected Cisco Unified CM Cluster - is associated with the route group as a part of the route list and route group provisioning.

Disassociate voice mail services from customers#

  1. Log in as the Provider Administrator.

  2. Set the hierarchy path to the customer from which you want to disassociate the Voice Mail Service.

  3. Go to Associate Voice Mail Service to Customer.

  4. From the list of associations, choose the Voice Mail Service customer association to be disassociated, by clicking the check box in the leftmost column.

  5. Click Delete to disassociate the Voice Mail Service from the customer.

  6. From the popup window, click Yes to confirm the change. When the delete action is complete, the Voice Mail Service association to the customer disappears from the list.