Push users to Cisco UCM#

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Overview#

In Automate, user management involves a series of steps to integrate new users from the following sources:

  • Synced from the LDAP directory

  • Synced from UCM (Cisco Unified Communications Manager)

  • Manual configuration within Automate

One step in this process is to push the user to the UCM assigned to the customer and site where the user was added.

You can push a user to the UCM from Automate in two ways:

Automatic Push

Enable Auto Push to CUCM on the Sites page.

Manual Push

Executed for individual users via Quick Add User

Automate offers various options for provisioning users with phones, lines, and other services and features. Depending on the option you choose, users can be automatically pushed to UCM.

Auto push to UCM is recommended if users are synced in from an LDAP server, or if users are manually configured on Automate and then provisioned with phones, lines, and other services, regardless of whether you configure users through the Admin Portal, bulk loaders, or the API.

Note

If users are initially configured on UCM and then synced into Automate, auto push to UCM is unnecessary as the users are already present on UCM.

Auto push users to Cisco UCM#

Users are automatically pushed to a UCM under these conditions:

  • When users are moved to a site (via filters, username, or usernames) and that site has a NDL (network device list) containing a UCM.

  • When an NDL containing a UCM is added to a site after the site is created.

  • When a UCM is added to an NDL that is linked to a site, then users on the site are pushed to the UCM.

  • When a new user is created at a site, and that site has a NDL containing a UCM.

Enable auto push users to Cisco UCM#

By default, auto push to UCM is disabled in Automate. To enable “auto push to UCM”:

  1. Go to Sites.

  2. Click on a site to open it’s settings.

  3. In Site Details, select Auto Push Users to CUCM.

Manually add users to Cisco UCM#

You can manually add users to UCM from hierarchy nodes between customer and site, inclusive.

To verify that users are available as users, with assigned phones, lines, and features, go to the Users page.

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