Add a Contact Center service#

Tip

Use the Action search to navigate Automate

Note

  • Only ONE instance of Contact Center Server can be created for a Cisco Unified Communications Manager (CUCM) cluster.

  • Only ONE instance of Contact Center Service can be created for a Contact Center Server.

  • For CUSP only ONE trunk of type CUSP needs to be added.

  • To delete a server, ensure the service is deleted first.

Pre-requisites:

  • Customer & Site Dial Plan is required to add a Contact Center Service.

Perform these steps:

  1. Log in as provider administrator at the customer hierarchy.

  2. Go to the Services page for Contact Center.

  3. Click Add to add a new Contact Center Service.

  4. Configure the Contact Center service.

  5. Save your changes.