Moving phones from site to site#

provider-only

Only in the Provider deployment

Tip

Use the Action search to navigate Automate

As an administrator, you can move phones from one site to another.

Certain conditions must be met for a site-to-site move to succeed. When moving a phone between sites, Automate checks the following:

  • The source and target sites must reference the same NDL

  • The source and target sites must have the same country configured

  • The source and target sites must have the same type of site dial plan deployed

  • Whether the phones are assigned to users

  • Whether the phones are under same customer

  • Whether the phones are moving between sites

Note

Quick Add User with phone/line/EM/SNR/voicemail can be added to site and moved across the sites within the same country.

Models and Relations Moved (SLC)

For moves between sites with SLC type dial plans:

  • device/cucm/Phone (includes device/cucm/Line)

Note

  • Lines are disassociated from the phone

  • Warnings are logged for any lines associated with the phone

Models and Relations Moved (Non-SLC)

For moves between sites with non-SLC type dial plans:

  • device/cucm/Phone

  • device/cucm/Line

  • device/cucm/InternalNumberInventory

Note

Warnings are logged for any lines associated with:

  • an E164 Inventory

  • a Call Pickup Group

  • a Hunt Group

  • a Remote Destination

Moving Phones Between Non-SLC Sites with a DNR Configured

For moves between non-SLC sites with directory number routing (DNR) configured at either site, a warning appears stating that any lines associated to the phone being moved may not work correctly unless you take one of the recommended actions provided. See the Advanced Configuration Guide to perform the first recommended action.

Note

  • To see warning messages navigate to Overbuild > Log Messages > Phone Move Logs

  • Movement of phones from Non-SLC to Non-dial plan site will not dissociate the lines, but movement from SLC to Non-dial plan site will dissociate the lines.

To support the Overbuild Tool for Managed Services, the certain fields are updated in the Phone and Line devices to the target site’s default settings.

Within device/cucm/Phone, the following models and fields are updated:

  • Phone

    • Device Pool Name

    • Location Name

Within device/cucm/Line, the following models and fields are updated:

  • Line

  • Call Forward All

    • Calling Search Space

    • Route Partition Name

    • Share Line AppearanceCssName