Configure CTI Port

This procedure adds and configures a CTI port.

Tip

Use the Action search to navigate Automate

1. In the Admin Portal, go to the Phones page, then click the Plus icon (+) to open the Phones/New Record page.

2. Set the hierarchy level (Provider, Reseller, Customer, Site).

3. On the Phone tab:

   • At Device Name, enter a unique name for the Local CTI Port pool name. For example, use the following format for the device name (LCPxxxxFyyyy):

     • LCP identifies the CTI Port as a local device.

     • xxxx is the peripheral ID for the Unified Communications Manager PIM.

     • yyyy is the local CTI Port.At the Product drop-down, choose CTI Port.

   • Enter a description for the Local CTI Port.

   • At Device Pool Name, choose the appropriate device pool.

4. On the Lines tab:

   • Click the Plus icon (+) at Line to add a new line.

   • At Pattern, choose a unique directory number for the CTI port.

   • Leave default values unchanged.

5. Go to the Phones page, then, click the Plus icon (+) to create a new CTI port.

6. Set the hierarchy level (Provider, Reseller, Customer, Site).8

7. On the Phone tab:

   • At the Product drop-down, choose CTI Port.

   • At Device Name, enter a unique name for the Local CTI Port pool name. For example, use the following format for the device name (RCPxxxxFyyyy):

     • RCP identifies the CTI Port as a Network device.

     • xxxx is the peripheral ID for the Unified Communications Manager PIM.

     • yyyy is the Network CTI Port.

   • At Description, enter a description for the Local CTI Port.

   • At Device Pool Name, choose the appropriate device pool.

8. On the Lines tab:

   • Click the Plus icon (+) to add an entry for a new line.

   • From the Pattern drop-down, choose a unique directory number for the CTI port.

   • Leave default values unchanged.

9. Click Save.