Number cooling#
Overview#
Number cooling allows for the automatic aging of numbers after service delete to prevent immediate reuse of a number. For example, if a user leaves the company, the phone number that was in use can be placed into a cooling period for a pre-configured number of days to prevent a new user from receiving unwanted calls on that number. This feature can be enabled per hierarchy level.
Note
Number cooling is enabled and configured in Global Settings.
During the cooling period, the number can’t be reused until either the cooling period has elapsed, or until a Provider administrator has manually removed the number from the cooling period. Once a number is removed from the cooling period, it is reintroduced into the pool of available numbers for allocation to a subscriber, phone, device, etc.
A number cooling auto expiry schedule runs daily. This schedule polls the cooling Release Date field on the number inventory list view to determine which numbers have completed their cooling period. These numbers are then returned to the list of available numbers at the specific hierarchy level. For more details refer to “Number Cooling Auto Expiry Schedule” in the Advanced Feature Guide.
The Cooling & Reserved Number Management form allows a Provider administrator to manually add numbers to a cooling period (which removes these numbers from the list of available numbers), or to manually remove numbers from a cooling period (which returns these numbers to the list of available numbers).
Related topics
Apply cooling#
Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to add numbers to a cooling period.
Go to Cooling & Reserved Number Management.
At Select action, choose Apply cooling.
Optionally, fill out a cooling duration in days (max = 999) to apply to the selected numbers.
Note
This value overrides the value set in their global settings. If this field is left blank, the cooling duration set in Global settings for each number will apply.
Configure values in Filters to define the numbers to include in the Available box in the Select Numbers area, these include:
Include available numbers
Include cooling numbers
Contains. Used to further refine the numbers displayed in the Available box.
Show numbers at/below hierarchy. Allows you to select a lower hierarchy level than the one selected on the hierarchy breadcrumb.
Select one or more numbers in the Available box and click Select to move them to the Selected box.
Note
The Available field displays only unused and available numbers. Used numbers don’t display.
Click Save.
The selected number(s) are placed into a Cooling status, and are no longer available for use until they reach either the Release Date or until they are manually removed from cooling.
Remove from cooling#
Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to remove numbers from a cooling period, i.e. add them back into the list of available numbers.
Go to Cooling & Reserved Number Management.
From the Select action drop-down, choose Remove from cooling.
Configure values at Filters to determine which numbers will be included in the Available box in the Select Numbers area, these include:
Include cooling numbers
Expires from cooling within (days).
Contains. Used to further refine the numbers displayed in the Available box.
Show numbers at/below hierarchy. Allows you to select a lower hierarchy level than the one selected on the hierarchy breadcrumb.
Select one or more numbers in the Available box and click Select to move them to the Selected box.
Click Save. The selected number(s) are removed from the cooling period and are available for allocation to a subscriber or phone, etc.