Extension mobility#

Overview#

Extension mobility (EM) profiles (also known as roaming profiles), allow users to log onto a phone in another location and the phone automatically adopts the profile for that user.

An EM profile is required for users who move between locations on a regular basis, or for users in an organization or location, who have been assigned an extension mobility profile rather than a permanent phone.

Automate provides three ways to create, manage, and associate extension mobility profiles:

  • Add an EM profile to a user when adding a user in a standard add process

  • Add a user using Quick Add User, and choose an EM profile

  • Add a standalone EM profile (see Add an extension mobility profile)

Add an extension mobility profile#

Standalone extension mobility (EM) profiles allow administrators to create and manage all EM profiles at the specified organization level.

  • Add or update a user’s extension mobility (EM) profile via Automate’s user management list view. From the list view, open a user, and select the Extension Mobility tab. See Add a user.

  • Add or update a standalone EM profile via the Extension Mobility page. From the list view, choose an EM profile to open its configuration screen, and select the Extension Mobility tab.

When adding or editing EM profiles, you can personalize the profile for each user.

The table describes common rules for adding an extension mobility (EM) profile:

Extension Mobility tab

Name must be unique. The name cannot be the same as a device name on Unified CM since both are device types. This field is read-only when editing an EM profile.

Lines tab

  • Extension mobility (EM) can be associated to multiple users. If the Show Numbers belonging to this Subscriber option is chosen as the Inventory Filter, only the directory numbers associated to the first user on the Subscribers tab are displayed. See also Reserve numbers for a user

  • Line settings can only be changed for the original line, not the clones.

  • All line settings changed for a line automatically apply for the clones of that line (if any).

Speed Dials tab

Allows you to manage the speed dial numbers associated with the EM profile.

Services tab

Extension mobility (EM) profiles can be subscribed, unsubscribed, and re-subscribed to IP Phone Services such as Intercom Calls, Login/Logout, or SingleWire. Once you choose the IP phone service, the system retrieves the URL and a custom parameter (if any, for example, Ext1 and Ext2) from device/cucm/IpPhoneService and populates the URL field.

Users tab

Allows you to associate the EM profile to one or more users. You can also disassociate an EM profile from a user by clearing the name from the Username drop-down, and saving the change. The User link on an existing EM profile links to the associated user’s Extension Mobility page.

Related topics

Delete an extension mobility profile#

You can delete a standalone extension mobility (EM) profile via the Extension Mobility list view.

When deleting an EM profile, the following elements are automatically removed/cleared:

  • Speed dials

  • Busy lamp fields

  • Service URL’s

  • IP phone service subscriptions