Voicemail

The Voicemail dashboard in the Business Admin Portal provides an overview of the resources and actions related to voicemail at the current hierarchy:

  • A counter indicating the total number of voicemail boxes at the current hierarchy.

  • A Quick Actions panel, with links to open the list of voicemail boxes, or to add a new voicemail box.

To view or update a voicemail box:

  1. Log in to the Business Admin Portal.

  2. Choose the hierarchy, for example, provider level, or a customer or site.

  3. Select the Voicemail menu to open its dashboard.

  4. Open the list of voicemail boxes; either click Voicemail Boxes in the counter, or in Quick Actions, click View Voicemail Boxes.

  5. View the list of all voicemail boxes at the hierarchy.

  6. Click on a voicemail box to open its settings.

  7. On the Voicemail [name] page, you can view, update, delete, or export voicemail settings. box.

    One or more of the following voicemail settings can be updated:

    • Voicemail box settings

    • Unified messaging account

    • Credentials

    • Alternate extensions

    • Message actions

    • Email notification devices

    • Pager notification devices

    • Phone notification devices

    • SMS notification devices

    • HTML notification devices

    • Caller input details

  8. Save your changes.

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