Webex App¶

Overview¶

Webex App is a cloud-based business collaboration service that allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Webex App combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

The table describes the main Webex App features:

Messaging	Business messaging allows users to prepare, share, and repeat content, and it facilitates one-on-one or team messaging facilities in virtual rooms.
Meeting	Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after a meeting.
Call	The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Webex App to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

Note

Configure a specific Subscription for organizations with multiple License Subscriptions, in other words where there is a single organization with more than one entitlement for a specific license, such as “Messaging”.

Webex App Flowchart

Note

Only steps 1 and 2 are mandatory for Webex App to function in VOSS Automate. The other steps are dependent on your particular requirements.

The table describes the high-level Webex App workflow steps outlined in the flowchart above:

Steps	Description
Create Webex App service
Enable Webex App in Entitlement	Select the Webex App checkbox (at the appropriate hierarchy level, in the entitlement catalog and entitlement profile: Entitlement > Catalogs Entitlement > Profiles
Sync existing Webex App users for the customer	Two methods for syncs: On the Customer Access page, click Action > Sync Webex App Users Run a sync by executing SyncSpark[Customer] (via Administration Tools > Data Sync.
Add a Webex App user in VOSS Automate	Two methods to add Webex users: Via Subscriber Management > Subscribers Via Subscriber Management > Quick Add Subscriber To add a Webex App user using Quick Add Subscriber (QAS), choose the Webex Teams User Template to use for the user. This selection overrides the default user template referenced in the Quick Add Subscriber Groups* associated with the user. If a Webex Teams User Template is not selected from the drop-down, selection falls back to the Webex Teams User Template referenced in the associated Quick Add Subscriber Groups. If you want customized values, clone the Webex Teams User Template (via Customizations > Configuration Templates), and edit as required.
Provision Webex App for an existing user

Add a Webex App User¶

This procedure adds a new Webex App user in VOSS Automate.

Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.
Go to (default menus) Subscriber Management > Webex App > Users.
View existing Webex App users (synced, or added in VOSS Automate).
Click Add.
Choose the hierarchy where you want to add the Webex App user.
Fill out fields on the Account Details tab:
- First Name and Last Name
- (Mandatory). Email Address
  
  Note
  
  Email address is mandatory. It is used to match users when they’re moved during an overbuild.
- Login Enabled
  
  This read-only field displays only when a user is enabled for Webex App, and when selected, indicates that the user has activated their Webex App account (by accepting an email invitation to join Webex App).
- Invite Pending
  
  This read-only field displays only once you’ve saved the form to add the user, which sends the invitation to join Webex App. The checkbox is selected if the user has not yet accepted their invitation.
- Status
  
  A read-only field that displays only once the Webex App user exists (once you’ve saved the form), and indicates the user status, based on the Login Enabled and Invite Pending fields, for example, “The user has never logged in; a status cannot be determined”.
- Line
  
  Webex App services (other than Message only) must have a line specified that can be be associated with a Jabber device for calling:
  - New users must have an input line specified.
  - Existing users must have either a primary extension, or an input line must be specified.
On the Services tab, select relevant services:
- Message: Webex App Messaging. Allows a user to exchange messages and share files with another person or a group of people.
- Meeting:
  - Webex App 25 Party Meetings. Allows a user to host up to 25-party meetings in Webex App cloud spaces.
  - Webex Enterprise Edition 200. Webex Enterprise Edition.
  - Webex Collaboration Meeting Rooms. Allows users to come together for one meeting experience irrespective of the devices and software they’re using, whether video conferencing services such as Webex, or other systems such as Polycom.
- Hybrid Calendar Services:
  - Microsoft Exchange/Office 365. Select for users who have mailboxes in on-premises Exchange or Office 365.
  - Google Calendar. Enable for users using Google Calendar.
- Hybrid Call Services:
  - Aware. Makes Webex App “aware” of all calls across your existing unified communications system. Hybrid Call Services Connect (see field below) is dependent on Hybrid Call Services Aware.
  - Connect. Deployed on top of Hybrid Call Services Aware (see above field) and amongst other things, connects Webex App with VOSS Automate so that they work together. Enabled = Remote Device created.
  Note
  
  With Hybrid Call Service Aware and Hybrid Call Service Connect together, users can make the same calls from either their desk phones or Webex App, and hear incoming calls ring both their desk phones and Webex App, and answer calls on either.
If the user has calling enabled, the Services tab displays Calling settings.
On the Roles tab, select relevant roles:
- No administrator privileges
- Full administrator privileges. Access to all of the portal’s features, including: assign roles, company policy and templates, device management licenses and upgrades, etc.
- Read-only administrator privileges. Can view only whatever privileges are available to the full administrator.
- Support Administrator privileges. Access to user information and support logs.
- User and Device Administrator
- Device Administrator
Click Save. The Webex App user is added.

Delete a Webex App User¶

This procedure deletes an existing Webex App user (synced, or added via VOSS Automate).

Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.
Set the hierarchy to the Customer or Site level.
Go to (default menus) Subscriber Management > Webex App Users.
Choose the Webex users you wish to delete (one or more).
Click Delete.
Click Yes to confirm.

Provisioning Subscribers with Webex App¶

This section describes how to provision Webex App for a subscriber, either via the Subscriber list view, or via Quick Add Subscriber (QAS).

Provision Webex App via Subscriber list view¶

This procedure provisions a subscriber with Webex App, via the Subscriber list view.

Prerequisite:

The users entitlement profile must have Webex App enabled (Webex App checkbox must be selected).
Unless WebexApp service assigned is Message only, new users must have an input line specified, and existing users must have either a primary extension, or an input line must be specified.

See Add a Webex App User

Perform these steps:

In the Admin Portal, go to (default menus) Subscriber Management > Subscribers.
From the Subscribers list, click on a subscriber you wish to provision with Webex App.
On the subscriber configuration screen, select the Webex App tab.
In the Webex App User field, click the Plus icon (+) to display the Webex App User configuration fields.

Note

The following checkboxes are read-only, indicating the user’s status (whether their Webex account is active): Login Enabled, Invite Pending

Options in the Services and Roles sections depend on the Webex App Server to which the Webex App Service is synced.

In the Services section, select the required check boxes:

Message	Webex App Messaging. Allows a user to exchange messages and share files with another person or a group of people.
Meeting	Webex App 25 Party Meetings. Allows a user to host up to 25-party meetings in Webex App cloud spaces. Webex Enterprise Edition 200. Webex Enterprise Edition. Webex Collaboration Meeting Rooms. Allows users to come together for one meeting experience irrespective of the devices and software they use, whether video conferencing services like Webex, or other systems, such as Polycom.
Hybrid Calendar Services	Microsoft Exchange/Office 365. Enable for users who have mailboxes in on-premises Exchange or Office 365. Google Calendar. Enable for users using Google Calendar.
Hybrid Call Services	Aware. Makes Webex App aware of all calls across your existing UC system. Hybrid Call Services Connect depends on Hybrid Call Services Aware. Connect. Deployed on top of Hybrid Call Services Aware and amongst other things, connects Webex App with VOSS Automate so that they work together. Enabled = Remote Device created. Note that with Hybrid Call Service Aware and Hybrid Call Service Connect together, users can make the same calls from either their desk phones or the Webex App app as well as hear incoming calls ring both their desk phones and the Webex App app and answer the call on either.

In the Roles section, select the relevant checkboxes to configure the required roles:

No administrator privileges	.
Full administrator privileges	Access to all of Portal features, including: Assign roles Company policy and templates Device management licenses and upgrades
Read-only administrator privileges	View only access to privileges available to a full administrator.
Support Administrator	Access to user information and support logs.
User and Device Administrator	.
Device Administrator	.

Click OK. Webex App is provisioned for the subscriber.

To verify that Webex App is enabled for the subscriber, ensure the Webex App column in the Subscribers list view displays the text, Enabled.

Provision Webex App via Quick Add Subscriber¶

This procedure enables Webex App for a subscriber via Quick Add Subscriber (QAS).