.. _voicemail-dashboard:


Voicemail
----------

.. _19.1.1|VOSS-514:
.. _21.2|EKB-10475:

The **Voicemail** dashboard in the Business Admin Portal provides an overview of the 
resources and actions related to voicemail at the current hierarchy:

* A counter indicating the total number of voicemail boxes at the current 
  hierarchy. 
* A Quick Actions panel, with links to open the list of voicemail boxes, or to add a new voicemail box. 
  

**To view or update a voicemail box**: 

1. Log in to the Business Admin Portal. 
#. Choose the hierarchy, for example, provider level, or a customer or site. 
#. Select the **Voicemail** menu to open its dashboard. 
#. Open the list of voicemail boxes; either click **Voicemail Boxes** in the counter, or in 
   **Quick Actions**, click **View Voicemail Boxes**. 
#. View the list of all voicemail boxes at the hierarchy.
#. Click on a voicemail box to open its settings. 
#. On the **Voicemail [name]** page, you can view, update, delete, or export voicemail settings.  
   box. 

   One or more of the following voicemail settings can be updated:   

   * Voicemail box settings
   * Unified messaging account
   * Credentials
   * Alternate extensions
   * Message actions
   * Email notification devices
   * Pager notification devices
   * Phone notification devices
   * SMS notification devices
   * HTML notification devices
   * Caller input details
 
#. Save your changes.