Tag CTI Port as Contact Center Agent Line¶
Perform these steps:
Choose Subscriber Management > Agent Lines.
Choose Hierarchy Provider > Reseller > Customer > Site.
Click Add to create a new CTI port.
From the Device Type drop-down, choose Phone.
From the Device Name drop-down, choose a port from the list of device names.
From the Line drop-down, choose the Line.
From the Application User drop-down, choose pguser.
Click Save.
Repeat the steps for both LCP and RCP ports.