How to Set Up a Contact Center Service¶
Perform these steps:
Log in as provider administrator at the customer hierarchy.
Choose Services > Contact Center > Services menu to add a Contact Center Service.
Click Add to add a new Contact Center Service, complete the fields, and then click Save.
Note
Customer & Site Dial Plan is required to add a Contact Center Service.
Only ONE instance of Contact Center Server can be created for a Cisco Unified Communications Manager cluster.
Only ONE instance of Contact Center Service can be created for a Contact Center Server.
For CUSP only ONE trunk of type CUSP needs to be added.
For deleting a server, ensure the service is deleted first.