Webex App Licenses¶
Webex App license usage counts aren’t automatically updated in VOSS Automate after licenses are assigned (that is, after assigning a subscriber with Webex App services). For this reason, it is recommended that you create a schedule to periodically sync Webex App user licenses.
Webex App License Syncs¶
Webex App user license syncs may be actioned manually:
Admin Portal |
To sync Webex App users for the customer, click the Services menu, then on the Customer Access form, click Action > Sync Webex App Roles Licenses Go to (default menu) Administration Tools > Data Sync and run the |
Business Admin Portal |
On the Webex App Quick Actions card at the customer hierarchy, select Sync Licenses. |
Important
Webex App Licenses need to be synced after upgrading to release 21.1:
Execute the Data Sync named
SyncSparkRolesLicenses<CUSTOMER_NAME>.If the Webex App organization associated with the Customer hierarchy has multiple Subscriptions, a default Subscription must be configured under the Webex App Customer Access.
See: Create Webex App Service.
If the Webex App organization associated with the Customer hierarchy has multiple Site URLs, a default Site URL must be configured under the Webex App Customer Access.
See: Create Webex App Service.
Only licenses synced and managed by VOSS Automate will be assignable to a Webex User. This means that licenses from Subscriptions and Sites other than the default configured above will not be retained on a user.
Note
This process only collects data at customer and site levels.
View Webex App Licenses¶
This procedure provides a condensed view of the Webex App licenses consumed and available at the selected hierarchy level.
Go to (default menus) Subscriber Management > Webex App > Licenses.
VIew Webex App license details in the License list view:
Name (of the license)
Total Units (total number of licenses available)
Consumed Units (the number of licenses still available)
Location (where the licenses are available and used)