Provision the Contact Center Agent¶
This procedure provisions a subscriber as a Contact Center agent.
Pre-requisites:
The subscriber you wish to provision as a Contact Center agent must be assigned an entitlement profile that has Contact Center service enabled.
Perform these steps:
In the Admin Portal, go to (default menus) Subscriber Management > Subscribers.
From the Subscribers list, click on the subscriber to be provisioned as a Contact Center agent.
On the subscriber management page for the relevant subscriber, select the Contact Center tab.
Note
This tab is visible only if the subscriber is assigned an entitlement profile with Contact Center service enabled.
Provision the subscriber as a Contact Center agent.