Configure Contact Center Express (UCCX) Server¶
Overview¶
Reseller level and higher administrators can view and manage Cisco Contact Center Express (UCCX) servers, typically from the Apps Management menu.
Note
Network Device Lists (NDLs) must always be updated to include the UCCX server, even when a single server is used per customer.
Multiple UCCX servers can be configured for a single customer. In this case, the relevant Network Device Lists be updated with the UCCX server references.
Cisco Unified CM (CUCM) and UCCX server integration should also be carried out as pre-configuration for this feature to work correctly.
Related Topics
Add a UCCX Server¶
Log in as Provider administrator or higher and navigate to the required hierarchy.
Go to (default menus) Apps Management > UCCX > Servers.
Click Add.
Fill out the server details.
The current supported Versions are 11.x and 12.x.
Set the Application User ID values of the server. These are Cisco UCM Application users to be used for agent device association. Typically this would be the RMCM application user (CCX Resource Manager, Unified CM Telephony user), but could also include others for call recording and so on.
Run a Pull Data Sync from the UCCX Server¶
Once the Contact Center Express (UCCX) server is added, you can run a pull data sync from the server to VOSS Automate. This can be done from the Contact Center Server input interface menu: Actions > Sync.
VOSS Automate also automatically creates two default Data Sync instances to manage and schedule data synchronization between the device and VOSS Automate. These can be seen from the Data Sync list view:
SyncUccx-<host> |
Use this sync to schedule or manually sync data between the server and VOSS Automate. |
PurgeUCcx-<host> |
Disabled by default to avoid accidental purges. To enable it, change the Sync Type to “Purge Local Resources” from “Pull from Device”, and clear Disabled Operations. |
The Data Sync instances are removed automatically when the server is deleted. The purge sync will also be executed on server deletion, thereby removing any configuration from VOSS Automate.