User Phone Associate Tool¶
VOSS Automate uses the associated or controlled devices value on the Unified CM user (Subscriber in VOSS Automate) to determine which phones are associated to that Subscriber.
This User Phone Associate tool will ensure that Unified CM phones in the system with the ownerID value set, are correctly associated to the Unified CM user (Subscriber) for correct association in VOSS Automate.
A common situation where this might be the case is in the event of phones synced in from an existing environment for Overbuild - where the ownerID on the phones were set, but were not associated from the Unified CM User perspective. The symptom to look for is when you do not see the phones under the Subscriber view, but that you think they are owned by the user - an indication that this tool needs to be run to correct the association.
Note
When adding phones and subscribers from within VOSS Automate, the phone-user relationship is bi-directional.
Perform these steps:
Navigate to the hierarchy of the Unified CM and choose it from the CUCM dropdown list.
The Number of Phones that will be checked value that is displayed is the number of phones on the Unified CM at the hierarchy that have been synced in to VOSS Automate and have an ownerID set, but cannot be found to be an associated device of any subscriber at the hierarchy or lower.
Click Save to run the tool. Subscribers will be searched on VOSS Automate that match the ownerID and if found, their associated devices will be updated with the phone.
If the tool is now re-run for the selected Unified CM and any of the checked phones were set as associated devices, the Number of Phones that will be checked value will decrease accordingly.
Note
If a subscriber already has other associated devices, any new associated devices will be appended to the existing list.