Agent Lines

Add an Agent Line (Phone or Device Profile)

Prerequisites:

In order to have an application user available, add a Contact Center server and service:

  1. Under Services > Contact Center > Servers (default): add a server.

    Two SIP Trunks are needed, a CVP and CUBEE on the server.

  2. Under Services > Contact Center > Service (default): add a service using the above server. This step will create the application users needed when adding an Agent Line.

Perform these steps:

  1. In the Admin Portal, go to (default menus) Subscriber Management > Agent Lines.

  2. On the Agent Lines form, click Add to add a new agent line.

  3. Complete the mandatory fields, consider the following:

    • Device Type*

      • Phone, or

      • Device Profile (Extension Mobility)

    • Profile User* (Device Profile device types only)

      Drop-down displays only users who have an extension mobility profile.

  4. Click Save to add the agent line.