Set Up IM and Presence Service Servers

This procedure configures IM and Presence Service servers within a Cisco Unified Communications Manager cluster.

Note

References to HCM-F and Shared Data Repository (SDR) are only relevant if installed.

Perform these steps:

  1. Log in as the appropriate hierarchy administrator.

    Only a provider or reseller administrator can create a shared instance. A customer, provider, or reseller administrator can create a dedicated instance.

  2. Set the hierarchy path to the correct level. Create a shared instance at the provider or reseller level. Create a dedicated instance at the customer level.

  3. Choose Apps Management > CUCM > Servers.

  4. Click Add.

  5. Enter the IM and Presence Service server name in the CUCM Server Name field.

    Note: An IM and Presence Service server that has been configured in HCM-F and synced into VOSS Automate may exist at the sys.hcs hierarchy. If the server name you enter matches this server, the Migrate from HCM-F to VOSS Automate check box is displayed. Click Save to migrate this server to the current hierarchy level. The fields are populated with the values that were configured in HCM-F. If you do not want to migrate the server, enter a different server name.

  6. From the Server Type drop-down, choose IM_P.

  7. To configure a publisher node, select the Publisher check box.

    Note:

    The Publisher tab is not populated for an IM and Presence Service publisher node.

  8. Select the Cisco Unified Communications Manager cluster from the Cluster Name drop-down.

  9. Expand Network Addresses.

    1. Select the SERVICE_PROVIDER_SPACE address space.

    2. The Hostname field is automatically populated with the IM and Presence Service Server Name. Edit it if necessary.

    3. Enter the IP address of the IM and Presence Service server in the IPv4 Address field.

      Note: Either the hostname or the IP address is required. Ensure that the hostname or IP address does not contain a trailing blank space. VOSS Automate cannot validate an entry that contains a blank space at the end of the hostname or IP address.

    4. Fill in the domain of the IM and Presence Service application.

    5. Provide an optional description for the network address.

    If NAT is used, also configure an APPLICATION_SPACE network address.

  10. Expand Credentials.

    1. Add credentials for PLATFORM, ADMIN, HTTP, and SNMP_Vx credential types. Click + to add more credentials.

    2. Fill in the user ID and password that you configured when you installed the IM and Presence Service.

    3. Choose RO (Read-only) or RW (Read or Write) for the Access Type. The default is RO.

    4. Provide an optional description for the credential.

    ADMIN, HTTP, PLATFORM, and SNMP are required for PCA to manage IM & Presence Service. PLATFORM and ADMIN are also required for Service Inventory to generate reports for UC applications.

  11. Click Save.

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