View Users

From the default menu User Management > Users list view, users are shown at or below the current hierarchy node. The users can be created in the system in various ways, depending on your specific setup:

  • Synced in from LDAP and promoted to a user

  • Synced in from applications (for example: Voicemail, Conferencing, and so on - see: User Sync Source)

  • Added to VOSS Automate when creating an end user

  • Added to VOSS Automate when creating an administrator user

User creation can also vary across different hierarchies in the system.

Note the following user details:

Sync Source

The source application of user data, for example:

LOCAL indicates that the user has been manually created in VOSS Automate and has not been synced from LDAP or from Cisco Unified CM.

CUCM indicates that the user exists on both VOSS Automate and Cisco Unified CM, and is not synced from LDAP. The user may have been created first on VOSS Automate (top-down) or created on Cisco Unified CM and synced into VOSS Automate (bottom-up).

See: User Sync Source 1

Sync Type

Identifies the user that was synced from a device as indicated by Sync Source according to a type. The setting is read-only and assists in for example distinguishing LDAP sync users (bottom-up CUCM-LDAP or or top-down LDAP). Example values:

  • CUCM-Local: if the sync source is CUCM and user is synced from CUCM

  • CUCM-LDAP: if the sync source is CUCM and user is LDAP synced

  • LDAP: if the sync source is LDAP and user is LDAP synced

  • LOCAL: sync source is LOCAL

User Type

Administrators (Admin) who are users accessing the system in order to perform administrative activities

End users (End User) that will be set up with services in the system.

Users with multiple roles (End User + Admin) 2

Auth Method

See: User Authentication Methods 3
1

Sync Source: see: User Sync Source.

2

User Type: see: Add an Admin User.

3

Auth Method: see: User Authentication Methods.

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