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Provision the Single Number Reach Service

Procedure

  1. Choose Subscriber Management > Quick Add Subscriber, and choose the user for whom you want to provision Single Number Reach from the Username drop-down list.

  2. Choose the Single Number Reach tab. The SNR Mobile Number field appears.

  3. In the SNR Mobile Number field, optionally enter the mobile number. Do not add any spaces or special characters to the number.

    The SNR Mobile Number can be the same as the user’s Mobile Number shown in User Management > Users.

  4. Click Save.

  5. Choose Subscriber Management > Quick Add Subscriber, and choose the same user from the Username drop-down list.

  6. Choose the Existing Services tab.

  7. Make sure that the Single Number Reach displays the Single Number Reach profile name.

    The Single Number Reach profile name is the user name followed by "-RDP". For example: jsmith-RDP.

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Provision the Contact Center Agent