Enterprise Core Feature Guide¶
Hierarchy Management¶
Site Management¶
Cisco Apps Management¶
CUCM (Cisco Unified Communications Manager)¶
- CUCM Configuration
- Add a CUCM Server
- Delete a CUCM Server
- Set Up IM and Presence Service Servers
- Headset Enablement
- Clone an Instance of a CUCM Device Model
- Multi-Cluster or Single Cluster Configurations
- Configure Date Time Groups
- Time Periods
- Time Schedules
- Configure Locations
- Configure Regions
- Configure Device Pools
- SIP Trunks
- Restart SIP Trunks
- Route Groups
- Associate a Local Route Group to a Device Pool
- Route Lists
- CUCM Translation Patterns
- How to Configure Cisco Unified Communications Manager Route Patterns
- CTI Route Points
- Softkey Templates
- Call Park Management
- Media Resources
CUCM Music On Hold (MOH)¶
CUCM FAC Management¶
CUC (Cisco Unity Connection)¶
CER (Cisco Emergency Responder)¶
UCCX (Cisco Contact Center Express)¶
Webex¶
Prime Collab (Cisco PCA)¶
IOS¶
- IOS Device Management
- Command Builders
- LBO and Analog Gateway Configuration and Generated Events
- Local Break Out and Analog Gateway Events, IOS Commands, and Variables
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Set up an IOS Device
- Analog Gateways
- Set up an Analog Gateway
- Add Port to Analog Gateway
- SIP Gateway Port
- IOS Gateway Manual Configuration
UC Prep Management¶
- Introduction to UC Prep
- UCPrep Profiles
- UCPrep Profile Push
- Date Time Groups
- Call Manager Groups
- Call Manager Host Adjustment
- Call Manager SIP Trunk Security Profiles
- Call Manager SIP Profiles
- Call Manager Audio Codec Preferences
- Call Manager Application Users
- Call Manager Feature Control Policies
- Call Manager Route Filters
- Unity Authentication Policies
- Unity User Templates
Microsoft Apps Management¶
LDAP Management¶
Entitlement¶
User Management¶
Important
When upgrading from 19.X or earlier, please refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Users¶
Provisioning¶
Authentication¶
Sync and Purge¶
- Introduction to User and Subscriber Syncs
- User Management Scenarios
- User Sync Source
- User Field Mapping
- Users Synced from LDAP to VOSS Automate
- User Synced from LDAP to VOSS Automate (SSO Enabled)
- Users Synced from LDAP to CUCM
- Users Synced to VOSS Automate
- Sync or Purge LDAP Users
- Sync Users, Lines, and Phones from CUCM
- LDAP Sync Actions
- Purge a CUCM User from VOSS Automate Only
Manage Filters¶
Move Users¶
Session Timeouts¶
User Accounts and Passwords¶
Flow Through Provisioning Configuration¶
Customizations¶
Cisco Dial Plan Management¶
Microsoft Teams Dial Plan Management¶
Microsoft Teams Policies¶
Number Management¶
Important
When upgrading from 19.X or earlier, refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Teams Emergency Management¶
Subscriber Management¶
Cisco Subscriber Management¶
- View and Manage Subscribers
- Create Subscribers with New Users
- Create a Subscriber with Existing User
- Move Subscriber
- Phones
- Delete Phones
- Phone Type Management
- Reset-Restart Site Phones
- Replace Phone
- Headsets
- Phone Status Export
- Smart Add Phone
- VOSS Phones
- Line Search
- Lines
- Intercom Lines
- Agent Lines
- Voicemail
- Extension Mobility
- Add Device to User
- EM Login/Logout
- Quick Add Subscriber Groups
- Class of Service
- Reset UC Passwords
- Pexip Conference Users
- PLAR (Hotdial)
- Hunt Groups
- Call Pickup Groups
- Contact Center
- Provision the Extension Mobility Service
- Provision the Voice Service
- Provision the Voicemail Service
- Provision Webex Service
- Provision the Pexip Conference Service
- Provision the Single Number Reach Service
- Provision the Contact Center Agent
- Provision the Jabber or Dual Mode Device Service
- Enable Self Provisioning
Microsoft Subscriber Management¶
Multi Vendor Subscribers¶
Hybrid Cisco-Microsoft Subscribers¶
Quick Add Subscriber¶
Line Reports¶
Customization Reports¶
Webex App Users¶
Overbuild¶
Overbuild Introduction¶
Moving Model Instances¶
Overbuild Site Defaults¶
Run Overbuild¶
Overbuild Tool¶
User Phone Association¶
Overbuild Analog Gateway¶
Administration Tools¶
Import¶
Bulk Administration¶
Transactions¶
- Transaction Logging and Audit
- Parent and Sub-transactions for Asynchronous Transactions
- View a Transaction
- Transaction Log Levels
- Transaction Details
- Filtering Transactions
- Filtering Sub-Transactions and Logs
- Transaction Behavior
- Transaction Priority
- Transaction Log Example
- Device Data Sync Errors in Transactions
- Export a Transaction
Northbound Notifications¶
Schedules¶
System Settings¶
Single Sign On (SSO)¶
Data Sync¶
- Introduction to Data Sync
- Default Cache Control Policy
- Data Sync Types
- Full Sync
- Enable a Scheduled Data Sync
- Manually Run the Default Data Sync
- Controlling a Data Sync with a Model Type List
- Create a Targeted Model Type List
- Model Instance Filter
- Model Instance Filter Examples
- View List of Device Models
- Create a Custom Data Sync
- Unified CM Change Notification Feature Alerts
Self Service Administration¶
- Introduction to Self Service Administration
- Self Service Feature Display Policy
- Self Service Feature Display Policy Field Reference
- End User Access and Authentication
- Themes and Branding
- Self-Service Login Banner
- Personal Phones (Remote Destinations)
- Dual Mode Phones - Mobile ID
- Voicemail for Self-Service
- Links Page
Self Provisioning¶
- Introduction to Self-Provisioning
- Bottom-Up User Management
- Top-Down User Management
- CUCM Configuration for Self-Provisioning
- Site Configuration for Self-Provisioning
- Generate a User’s Primary Line
- Specify the Primary Line per Subscriber
- Add a Self-Provisioning Universal Device Template
- Add a Self-Provisioning Universal Line Template
- Add a Self-Provisioning User Profile
- Set a Default User Profile for a Site
- Add Self-Provisioning Line Mask
Appendix: Business Admin Portal Configuration¶
Appendix: Optional Features¶
Dial Plan Management¶
Unity SIP Integration¶
Phone Based Registration¶
- Introduction to Phone Based Registration
- Add Phone Based Registration to Menus
- Create a restricted API Role and Admin user
- Install the Phone Based Registration Web Service
- Configure Phone Based Registration
- Configure a Cisco Unified CM for Phone Based Registration
- Phone Based Provisioning
- Detail Phone Based Provisioning Steps
- Provisioning PBR Device Records with Site Wide PINs
- Menu Layout and Access Profiles