Accessing Self-service

This procedure logs you in to Self-service.

Pre-requisites:

  • Obtain the URL (address) of your Self-service Web page.

    SSO users with the relevant SSO identity provider credentials use a login URL as follows, where {SSO login URI} is the Login URI for the IdP: http://<Hostname>/sso/{SSO login URI}/login

  • Obtain your user ID and password from your system administrator.

Perform these steps:

  1. Go to the URL provided, for example: https://<Hostname>/selfservice/#/login?theme=[your_theme]

    Note

    You can define the language setting for your Login page by appending the appropriate parameter values to the URL, provided the language is installed, for example: https://<Hostname>/selfservice/#/login?theme=[your_theme]&lang=en-us

    In this example, if [your_theme] = voss_theme, your Self-service interface displays in the VOSS theme, and the text on your Login page displays in English. Contact your administrator for details on which theme to include.

  2. To log in, enter your user ID (or email address) and password in the relevant fields.

    • For standard login, the user ID may be either of the following:

      • {username}@hierarchy

      • {email address}

      • {username}

    Important

    If logging in with just {username}, the username must be unique at the hierarchy, else login fails. In this case, log in using either {username}@hierarchy or {email address}. Email address must be unique in the system.

    Note that the hierarchy is in dot notation and corresponds with the hierarchy to which the user belongs. The hierarchy level is the level at which the user is created. The hierarchy on the login form is prefixed with sys.hcs, for example, sys.hcs.MyProvider.MyReseller.MyCustomer.MySite.

    • When logging in with LDAP credentials, the username is in the format:

      {user ID}[@hierarchy]

      {user ID} corresponds to the log in attribute name (for example email address, user principal name, sAMaccountName). The log in attribute name is configured in the Authentication attribute of the LDAP device connection associated with this hierarchy.

      @hierarchy is not required when the user ID corresponds to the user’s email address. The hierarchy is in dot notation and corresponds with the hierarchy to which the user belongs. The hierarchy level is the level at which the user is created. The hierarchy on the login form is prefixed with sys.hcs, for example, sys.hcs.MyProvider.MyReseller.MyCustomer.MySite.

  3. If displayed in the login screen banner, read the Privacy Policy and Cookie Policy.

  4. Click Login (or press Enter). View the Self-service landing page.

    Note

    • The Self-service administrator configures the appearance of the landing page. For more information about the landing page, see ‘User Interface’.

    • When logging in for the first time, you may be prompted to change your password. See ‘First Login’ for details.

    • The Logout and Password Reset Questions menu items are not available for SSO users. For information around logging out from an identity provider (IdP) initiated session, see the identify provider’s user documentation.

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Conventions

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First Login and Password Expiry or Reset