Subscribers

The Subscribers landing page in the Business Admin Portal provides an overview of subscribers and services at the current hierarchy, as well as access to general subscriber management functions, such as view all subscribers (lists), move or add subscribers, bulk add subscriber, and access to subscriber profiles.

Note

  • To access this page (default menu), click Subscribers in the left-side menu.

  • In a Microsoft-only environment, a system administrator can configure the Business Admin Portal to display only Microsoft-related subscribers and services. See Business Admin Portal profiles in the Core Feature Guide.

The table describes functionality available from the Subscribers landing page:

Component

Description

Counters

Cards displaying the total number of subscribers and/or users, and services (e.g, phones, voicemails, etc.) at the hierarchy.

Note:

  • When multi-vendor is enabled in the applied Business Admin Portal profile, the counter displays only total number of subscribers.

  • When multi-vendor is disabled in the applied Business Admin Portal profile, the counter displays a total for subscribers and users.

Click on a card to open the list view for the service or resource.

Quick Actions

Links to frequently used services and actions, defined by your administrator. Examples:

  • View All Subscribers

    Opens a summary list view of all subscribers at the current hierarchy. Click in a row in the list view to open a subscriber’s dashboard, where you can view and edit the subscriber and their services.

  • Add Subscriber

    Opens the Add Subscriber page, where you can add details for a new subscriber.

  • Bulk Add Subscribers

    Opens the Bulk Add Subscriber page, where you can add a number of subscribers at once. For each user you must provide: user ID, first name, last name, email address, mobile number, and subscriber profile (to determine the services available during bulk add). Values are automatically generated for the following:

    • Phone name (generated format is: BAT<random number>) (Cisco)

    • Line (assigned as the next available and unused number, from the internal number inventory. Use next available line = True

  • Move Subscriber

    Opens the Move Subscriber page, which allows a customer admin (or higher) to move a subscriber to another part of the hierarchy (organization). See Move Subscriber.

  • Subscriber Profiles

    Opens the Subscriber Profiles page, where you can view a list of subscriber profiles, including name, description, location. See Subscriber Profiles in the Core Feature Guide.

    For hybrid subscriber management, the selected profile manages the services assigned to the subscriber.

Related Topics

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Number Inventory

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Phones