Overview¶
As of HCS 10.6, inter-cluster call routing for HCS is officially supported as a static configuration (see Manual Configuration for InterSite Cross Cluster Support). Inter-site routing will require ICT Route Patterns. This includes supporting customer-level INIs, such as when using customer-wide Hunt Pilots, multi-cluster VM pilots, etc.
Holistic multi-cluster dial plan support needs to cater for Enterprise and E.164 dialing behaviors. At present, HCS dial plan schemas support these dialing habits in the following manner for intra-cluster call flows.
E.164 Dialling - Implemented at Customer Level as a Dial Plan Feature in CustomerFONet-Feature-VX-SCH
Enterprise Dialling - Implemented at Customer Level using the HcsDefaultAddCustomerSchema Core Schema
Customer dial plans can extend these Dial Plan Schemas to support inter-cluster call routing. End-to-end dial plan template and workflow support for multicluster call routing is on the product backlog and is planned for an upcoming VOSS Automate release.