Contact Center Express Data Export¶
Filename: <YYYY-MM-DD_HHMM>_contact_center_express.json.gz
Layout:
ELEMENT |
DESCRIPTION AND SOURCE FIELD |
DATA TYPE |
VERSION |
|---|---|---|---|
provider_name |
Name of the Provider |
string |
v2.2 |
reseller_name |
Name of the Reseller |
string |
v2.2 |
customer_name |
name of the customer |
string |
v2.2 |
division_name |
Intermediate Node (e.g Division or other node) |
string |
v2.2 |
location_name |
Site Name |
string |
v2.2 |
hierarchy |
The full hierarchy path for the item being exported |
string |
v2.2 |
username |
Contact Center Express username |
string |
v2.2 |
userID |
CUCM user ID device/uccx/Agent.userID |
string |
v2.2 |
firstName |
Agent first name device/uccx/Agent.firstName |
string |
v2.2 |
lastName |
Agent last name device/uccx/Agent.lastName |
string |
v2.2 |
extension |
Agent extension device/uccx/Agent.extension |
string |
v2.2 |
teamName |
Contact Center Express team name device/uccx/Agent.teamName |
string |
v2.2 |
type |
Contact Center Express user type device/uccx/Agent.type |
string |
v2.2 |
autoAvailable |
Availability status of the user device/uccx/Agent.autoAvailable |
boolean |
v2.2 |
Example
[
{
"division_name":"",
"location_name":"Site_01",
"firstName":"user_46",
"extension":2,
"hierarchy":"sys.hcs.Provider_01.Reseller_01.Customer_01.Site_01",
"lastName":"Latame",
"userID":"user_46",
"teamName":"Default",
"reseller_name":"Reseller_01",
"provider_name":"Provider_01",
"customer_name":"Customer_01",
"type":"Agent",
"autoAvailable":false
}
]