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Multi Vendor Support

VOSS Automate supports provisioning and management of all unified communications (UC) applications, across multiple UC vendors, including Cisco, Microsoft, and Avaya.

VOSS Automate supports single vendor and multi vendor installations.

Vendor

Solution

Cisco

Provides for customized UC app management via the following capabilities:

  • Webex App management

  • Onboarding workflows

  • Cisco contact center support

  • Flow-through provisioning

  • Multiple MACD use cases and workflows

  • ServiceNow integration

  • Northbound notification

  • Generic drivers

  • Supports complementary systems and applications to work alongside Cisco UC apps

Microsoft

See Introduction to Microsoft UC Integration

Provides a single, integrated, synchronized interface for managing the existing Microsoft Teams collaboration service, through the web portal, bulk-loading, or the REST API.

  • Connects to adjacent service management platforms

  • Configurable deployment templates support automated business processes

  • Workflows for migrating users

  • End-to-end management of Microsoft Teams, UC and collaboration solutions

  • License management

  • Extends Microsoft Teams

  • Supports complementary systems and applications to work alongside Microsoft Teams, such as Cisco Call Recording or Contact Center.

Avaya

Manage Avaya enterprise voice, extended into Microsoft Teams.

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