Provider Core Feature Guide¶
Hierarchy Management¶
Site Management¶
Cisco Apps Management¶
CUCM (Cisco Unified Communications Manager)¶
- Create the HCM-F Device (provider deployment)
- CUCM Configuration
- Add a CUCM Server
- Delete a CUCM Server
- Set Up IM and Presence Service Servers
- Headset Enablement
- Cisco Unified CM Group
- Configure Date Time Groups
- Clone an Instance of a CUCM Device Model
- Multi-Cluster or Single Cluster Configurations
- Time Periods
- Time Schedules
- Configure Locations
- Configure Regions
- Configure Device Pools
- Configure SIP Profiles
- Configure SIP Trunk Security Profiles
- SIP Trunks
- Restart SIP Trunks
- Route Groups
- Associate a Local Route Group to a Device Pool
- Route Lists
- CUCM Translation Patterns
- CUCM Route Patterns
- SIP Route Patterns
- CTI Route Points
- Softkey Templates
- Call Park Management
- Media Resources
CUCM Music On Hold (MOH)¶
CUCM FAC Management¶
CUC (Cisco Unity Connection)¶
CER (Cisco Emergency Responder)¶
UCCX (Cisco Contact Center Express)¶
Webex¶
Prime Collab (Cisco PCA)¶
IOS¶
- IOS Device Management
- Command Builders
- Local Break Out (LBO) and Analog Gateway Configuration and Generated Events (provider deployment)
- Local Break Out (LBO) and Analog Gateway Events, IOS Commands, and Variables (provider deployment)
- MGCP Analog Gateway Events and IOS Commands
- Translation Rule Numbering
- Set up an IOS Device
- Analog Gateways
- Set up an Analog Gateway
- Add Port to Analog Gateway
- SIP Gateway Port
- Quick Add SIP Gateway
- Set up SIP Local Gateway
- Delete a SIP Local Gateway
- Update a SIP Local Gateway
- IOS Gateway Manual Configuration
UC Prep Management¶
- Introduction to UC Prep
- UCPrep Profiles
- UCPrep Profile Push
- Date Time Groups
- Call Manager Groups
- Call Manager Host Adjustment
- Call Manager SIP Trunk Security Profiles
- Call Manager SIP Profiles
- Call Manager Audio Codec Preferences
- Call Manager Application Users
- Call Manager Feature Control Policies
- Call Manager Route Filters
- Unity Authentication Policies
- Unity User Templates
Load Balancing¶
Customer Equipment¶
Microsoft Apps Management¶
LDAP Management¶
Entitlement¶
User Management¶
Important
When upgrading from 19.X or earlier, please refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Users¶
Provisioning¶
Authentication¶
Sync and Purge¶
- Introduction to User and Subscriber Syncs
- User Management Scenarios
- User Sync Source
- User Field Mapping
- Users Synced from LDAP to VOSS Automate
- User Synced from LDAP to VOSS Automate (SSO Enabled)
- Users Synced from LDAP to CUCM
- Users Synced to VOSS Automate
- Sync or Purge LDAP Users
- Sync Users, Lines, and Phones from CUCM
- LDAP Sync Actions
- Purge a CUCM User from VOSS Automate Only
Manage Filters¶
Move Users¶
Session Timeouts¶
User Accounts and Passwords¶
Flow Through Provisioning Configuration¶
Customizations¶
Cisco Dial Plan Management¶
- Dialplan Overview (provider deployment)
- Dial Plan Roles and Privileges (provider deployment)
- Dial Plan Example Workflow
- Macros in VOSS Automate
- Create a Customer Dial Plan (provider deployment)
- Create a Site Dial Plan (provider deployment)
- Updating Site Dial Plans (provider deployment)
- Configure Class of Service (provider deployment)
- Clone a Class of Service
- Configure Short Code
- Add a Directory Number Routing
- Cisco Shell Schema Groups: Overview
- Provisioning Emergency Calls
- Emergency Handling
Microsoft Teams Dial Plan Management¶
Microsoft Teams Policies¶
Number Management¶
Important
When upgrading from 19.X or earlier, refer to the VOSS-4-UC 21.1 Release Changes and Impact document for details on model and workflow changes. Customizations related to these changes may be affected.
Internal Number Management¶
Teams Emergency Management¶
Subscriber Management¶
Cisco Subscriber Management¶
- View and Manage Subscribers
- Create Subscribers with New Users
- Create a Subscriber with Existing User
- Move Subscriber
- Phones
- Delete Phones
- Phone Type Management
- Reset-Restart Site Phones
- Move Phones (provider deployment)
- Moving Phones from Site to Site (provider deployment)
- Replace Phone
- EM Login/Logout
- Headsets
- Phone Status Export
- Smart Add Phone
- VOSS Phones
- Line Search
- Lines
- Intercom Lines
- Agent Lines
- Voicemail
- Extension Mobility
- Add Device to User
- Quick Add Subscriber Groups
- Class of Service
- Reset UC Passwords
- Pexip Conference Users
- PLAR (Hotdial)
- Hunt Groups
- Call Pickup Groups
- Contact Center
- Provision the Extension Mobility Service
- Provision the Voice Service
- Provision the Voicemail Service
- Provision Webex Service
- Provision the Pexip Conference Service
- Provision the Single Number Reach Service
- Provision the Contact Center Agent
- Provision the Jabber or Dual Mode Device Service
- Enable Self Provisioning
Microsoft Subscriber Management¶
Multi Vendor Subscribers¶
Hybrid Cisco-Microsoft Subscribers¶
Quick Add Subscriber¶
Line Reports¶
Customization Reports¶
Webex App Users¶
Services¶
Voice Mail¶
Contact Center Service¶
- Configure Contact Center Server Using CUCM
- Built-in-Bridge (provider deployment)
- Configure the Built-in-Bridge (provider deployment)
- Enable or Disable the Built-in-Bridge
- How to Set Up a Contact Center Server
- Edit Contact Center Servers
- Delete Contact Center Servers
- How to Set Up a Contact Center Service
- Edit Contact Center Services
- Delete Contact Center Services
- Conditions / Restrictions: Overview
- Configure CTI Port
- Tag CTI Port as Contact Center Agent Line
Cisco Media Sense¶
Intelligent Proximity for Mobile Voice¶
Webex App¶
Auto Attendant (Call Handler)¶
Cisco Unity Connection (CUC) Localization¶
Overbuild¶
Overbuild Introduction¶
Moving Model Instances¶
Overbuild Site Defaults¶
Run Overbuild¶
Overbuild Tool¶
Run Dial Plan Overbuild¶
User Phone Association¶
Overbuild Analog Gateway¶
Filter Calling Search Spaces¶
Administration Tools¶
Import¶
Bulk Administration¶
Transactions¶
- Transaction Logging and Audit
- Parent and Sub-transactions for Asynchronous Transactions
- View a Transaction
- Transaction Log Levels
- Transaction Details
- Filtering Transactions
- Filtering Sub-Transactions and Logs
- Transaction Behavior
- Transaction Priority
- Transaction Log Example
- Device Data Sync Errors in Transactions
- Export a Transaction
Northbound Notifications¶
Schedules¶
System Settings¶
Single Sign On (SSO)¶
Data Sync¶
- Introduction to Data Sync
- Default Cache Control Policy
- Data Sync Types
- Full Sync
- Enable a Scheduled Data Sync
- Manually Run the Default Data Sync
- Controlling a Data Sync with a Model Type List
- Create a Targeted Model Type List
- Model Instance Filter
- Model Instance Filter Examples
- View List of Device Models
- Create a Custom Data Sync
- Unified CM Change Notification Feature Alerts
Self Service Administration¶
Self Provisioning¶
- Introduction to Self-Provisioning
- Bottom-Up User Management
- Top-Down User Management
- CUCM Configuration for Self-Provisioning
- Site Configuration for Self-Provisioning
- Generate a User’s Primary Line
- Specify the Primary Line per Subscriber
- Add a Self-Provisioning Universal Device Template
- Add a Self-Provisioning Universal Line Template
- Add a Self-Provisioning User Profile
- Set a Default User Profile for a Site
- Add Self-Provisioning Line Mask
Appendix: Business Admin Portal Configuration¶
Appendix: Optional Features¶
Dial Plan Management¶
Unity SIP Integration¶
Phone Based Registration¶
- Introduction to Phone Based Registration
- Add Phone Based Registration to Menus
- Create a restricted API Role and Admin user
- Install the Phone Based Registration Web Service
- Configure Phone Based Registration
- Configure a Cisco Unified CM for Phone Based Registration
- Phone Based Provisioning
- Detail Phone Based Provisioning Steps
- Provisioning PBR Device Records with Site Wide PINs
- Menu Layout and Access Profiles