Quick Add Subscriber for CUCM Users¶
Overview¶
VOSS Automate Quick Add Subscriber (QAS) for Cisco Unified Communications Manager (CUCM) provides a single page where you can:
Add users to CUCM.
Add users to voicemail and WebEx accounts.
Provision users with services, such as Voice, Extension Mobility, Voicemail, Single Number Reach (SNR), and conferencing and collaboration services. For example, see Provision the Voice Service
Add lines for CUCM users.
Associate a device pool directly from the user interface to a subscriber’s newly associated devices or services other than the device pool provided in the Site Defaults Doc (SDD) or reference Configuration Template (CFT) in the Quick Add Group (QAG). See Quick Add Subscriber Device Pool for details.
Associate Calling Search Space (CSS) values to a subscriber’s newly associated lines, devices, or services other than the CSS’s provided in the Site Defaults Doc (SDD) or reference Configuration Template (CFT) in the Quick Add Group (QAG), by selecting a Class of Service (CoS) directly from the interface. See Quick Add Subscriber Class of Service for details.
User types supported by QAS
QAS for CUCM users supports several user types, including:
LDAP users
Cisco Unified Communications Manager (CUCM) integrated users
LDAP-integrated users on CUCM
Manually created users
Note
If the default Self-service Language is set on the site default docs (SDD), users are assigned the corresponding Self-service language.
Quick Add Groups and Quick Add Subscriber
You will need to choose a Quick Add Group (QAG) when adding a subscriber via QAS. If Webex App is enabled, select the QAG that configures the required Jabber devices.
QAS default template
To add subscribers using QAS, a default user template called "voicemailusertemplate" must exist on the CUCM. This default can be updated by editing the default CUC User Template value in the SDD.
Self-provisioned phones and QAS
For self-provisioned phones to show as being associated with a subscriber, perform a CUCM data sync after setting up a self-provisioned phone.
Updating a subscriber added via QAS
Any changes you want to make to a subscriber or their associated services after adding the subscriber via QAS is done from the relevant service menu items.
Enabling services via QAS
When adding a subscriber via Quick Add Subscriber (QAS), you can enable user services, such as voicemail, extension mobility, single number reach, conferencing (meetings), and collaboration (messaging) services (such as Webex App).
See also: Webex App Quick Add
The QAS page only displays services that are included in the entitlement profile you select on this page. For example, if the entitlement profile does not include voice services, the checkboxes for Voice, Jabber, and Self Service ID won’t appear on the page. The selected entitlement profile also filters options available in the Phone Type drop-down (showing only devices enabled in the entitlement profile).
For the Voicemail service:
Configuration settings are only available if the site’s SDD has a default value on the CUC Defaults tab for the Default CUC Subscriber Template.
The default value (voicemailusertemplate) should already exist on the CUCM and is automatically populated on an HCS system when a voicemail pilot is created.
A CUC device must be configured at the related NDL (Network Device List) at site level.
If the selected QAG specifies any CFT entries for UserPin or UserPassword, these are applied. Otherwise, the values from the User Template defined on CUC apply. For default CFTs, see: Quick Add Subscriber Groups Default Model.
While the Admin Portal hides configuration settings for unavailable services, API and Bulk Load operations have provisioning workflow checks that check for the presence of the Default CUC User Template in the SDD and a configured WebEx Server in the NDL, before the selected services can be added.
A CUCM (call manager) must be configured at the subscriber’s hierarchy. If this does not exist, the QAS bulk load transactions and API calls display the following warning: No Call Manager has been configured
Webex App Quick Add¶
Selecting the Webex App checkbox on the QAS page displays the Webex Teams User Template drop-down, where you can select a Webex Teams User Template to apply to the user.
Choosing a template from the drop-down overrides the default user template referenced in the Quick Add User Group (QAG) associated with the user.
If you don’t select a Webex Teams User Template from the drop-down, the Webex App User Template referenced in the associated QAG is applied.
If you want customized values, clone the Webex Teams User Template (Customizations > Configuration Templates) and edit as required. The Webex Teams User Template for CUCM Calling provides for a Settings group of controls for the specification of Calling Behavior and provisioning of Jabber devices if relevant to the calling behavior.
Related Topics
Add a CUCM User via Quick Add Subscriber¶
This procedure adds a CUCM user via Quick Add Subscriber (QAS).
Pre-requisites:
To choose phones by their description or description and line, configure the Global Setting (Phones tab) for displaying additional information.
Configure Quick Add Groups. See Quick Add Subscriber Groups
If required, expose Device Pools and Class of Service in Quick Add Subscriber. See Expose Device Pools and Class of Service in Quick Add Subscriber
Ensure the site defaults are correctly configured.
Note
Devices and services associated with the user display on the Existing Services tab on the QAS form. The visibility of fields associated with existing services in QAS is enabled and disabled at the Customer level via the Global Settings. Disabling a service in the Global Settings hides the field associated with the service on the QAS form. If you wish to enable and display the service in QAS, you need to enable it in the Global Settings (Enabled Services tab).
Perform these steps
Log in to the Admin Portal, then go to (default menus) Subscriber Management > Quick Add Subscriber.
On the User Details tab:
Select the username, and specify a first name and last name.
Fill out the user’s email address, and define whether to send the user a welcome email.
Fill out a password and PIN.
Select an entitlement profile, and a Quick Add Group.
Choose a device pool.
Add lines, and choose a directory number.
Alternatively, select Use next available line to automatically populate the Directory Number field with the next available line. The default for Use next available line is False (disabled).
Select Voice, then fill out the additional configuration fields that display when this option is chosen.
Select additional services, such as extension mobility, voicemail, Webex App, Single Number Reach (SNR), Jabber / Dual-Mode device, and define whether you wish to enable self provisioning for this user.
Note
When choosing a phone name, you can configure (via the Phones tab in the Global Settings), how phone names display in this field. For example, the drop-down may list phones by their description only (default) or by first line only, or by description plus first line. At this drop-down, you can search for the phone using relevant criteria, for example, first letters of a description or line numbers (depending on the Global Setting for phone display).
Save your changes.
Related Topics