Introduction to Self-service¶
Using the VOSS Automate Self-service interface, users can configure their own phone settings, including voicemail, call forwarding, availability, and speed dials.
To access the Self-service interface, a user must be assigned a selfservice role in VOSS Automate. A user may get a selfservice role in one of the following ways:
Automatically when synced from LDAP, if the LDAP sync has the user role configured to a selfservice role.
By default when synced from Cisco Unified Communications Manager.
Manually assigned by an administrator using User Management > Users.
To access the Self-service interface, the user enters the following in the browser URL field:
https://<Hostname>/selfservice/#/login?theme=[your_theme]
Note
Access to the Self-service interface and the VOSS Automate Admin Portal are mutually exclusive unless the administrator user is assigned both of:
An Authorized Admin Hierarchy instance containing an associated admin role. For details on the Authorized Admin Hierarchy, see: Authorized Admin Hierarchy.
A selfservice role directly to the user.
Otherwise, if an administrator needs access to the Self-service interface, the administrator needs a second user configured in VOSS Automate with a selfservice role assigned to it.
If the theme value is set as login?theme=cisco_selfservice then the theme
will revert to the Self-service theme that has been set as the default.