.. _add_agent_line_(phone):

Agent Lines 
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Add an Agent Line (Phone or Device Profile)
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**Prerequisites**:

In order to have an application user available, add a Contact Center server and
service:

1. Under **Services > Contact Center > Servers** (default): add a server. 

   Two SIP Trunks are needed, a CVP and CUBEE on the server.
2. Under **Services > Contact Center > Service** (default): add a service using 
   the above server. This step will create the application users
   needed when adding an Agent Line.


**Perform these steps**:

1. In the Admin Portal, go to (default menus) **Subscriber Management > Agent Lines**. 
2. On the **Agent Lines** form, click **Add** to add a new agent line.
3. Complete the mandatory fields, consider the following:

   * Device Type*
   
     * Phone, or
     * Device Profile (Extension Mobility)
      
   * Profile User* (Device Profile device types only)
   
     Drop-down displays only users who have an extension mobility profile.

4. Click **Save** to add the agent line.