What’s New by Category

25.4: VOSS-1622: License Management Updates

Category	Document	Doc link	Doc change
25.4: VOSS-1622: License Management Updates	VOSS Core Guide: Release 25.4	View system details and VOSS licenses	Documentation added for the License Management feature.
	VOSS Core Guide: Release 25.4	Introduction to License Management	Documentation added for the License Management feature.
	VOSS Core Guide: Release 25.4	Microsoft users and licensing	Documentation added for the License Management feature.

25.4: VOSS-1593: Support Anomaly Detection in the Core Framework

Category	Document	Doc link	Doc change
25.4: VOSS-1593: Support Anomaly Detection in the Core Framework	VOSS Core Guide: Release 25.4	Anomaly Detection Usage	Added details on configuration and use of VOSS anomaly detection feature

25.4: VOSS-1581: Automate Dashboard Enhancements 25.4 (EKB-27278: Improve Dashboard Drilldown Capabilities)

Category	Document	Doc link	Doc change
25.4: VOSS-1581: Automate Dashboard Enhancements 25.4 (EKB-27278: Improve Dashboard Drilldown Capabilities)	VOSS Core Guide: Release 25.4	Dashboard management reference	Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

25.4: VOSS-1581: Automate Dashboard Enhancements 25.4 (EKB-25720: Support for custom widget fields)

Category	Document	Doc link	Doc change
25.4: VOSS-1581: Automate Dashboard Enhancements 25.4 (EKB-25720: Support for custom widget fields)	VOSS Core Guide: Release 25.4	Chart widgets	Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping
	VOSS Core Guide: Release 25.4	Manage dashboards and widgets	Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping
	VOSS Core Guide: Release 25.4	Table widgets	Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping
	VOSS Core Guide: Release 25.4	Text widgets	Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

25.4: VOSS-1547: Themes: Enhancements

Category	Document	Doc link	Doc change
25.4: VOSS-1547: Themes: Enhancements	VOSS Core Guide: Release 25.4	Introduction to themes	Added details on new theme options and functionality: defaults, dark mode and command line options
	VOSS Core Guide: Release 25.4	Theme element color references for the Admin portal	Added details on new theme options and functionality: defaults, dark mode and command line options
	VOSS Core Guide: Release 25.4	Manage themes	Added details on new theme options and functionality: defaults, dark mode and command line options
	Platform Guide: Release 25.4	Theme commands	Added details on new theme options and functionality: defaults, dark mode and command line options
	Advanced Configuration Guide: Release 25.4	Theme element color references for the Admin portal	Added details on new theme options and functionality: defaults, dark mode and command line options
	Advanced Configuration Guide: Release 25.4	Manage themes	Added details on new theme options and functionality: defaults, dark mode and command line options

25.4: VOSS-1530: Support for Alerting on Core Framework

Category	Document	Doc link	Doc change
25.4: VOSS-1530: Support for Alerting on Core Framework	VOSS Core Guide: Release 25.4	Alerting on the Core Framework	Added details for the Core alerting feature.
	VOSS Core Guide: Release 25.4	Email Groups	Added details for the Core alerting feature.
	Advanced Configuration Guide: Release 25.4	Email Groups	Added details for the Core alerting feature.
	Provider HCS Dial Plan Management Support Guide: Release 25.4	Email Groups	Added details for the Core alerting feature.

25.4: VOSS-1490: Meeting Room Analytics and Reporting (EKB-26832: Support for setting precision on all relevant widget types)

Category	Document	Doc link	Doc change
25.4: VOSS-1490: Meeting Room Analytics and Reporting (EKB-26832: Support for setting precision on all relevant widget types)	VOSS Core Guide: Release 25.4	Chart widgets	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Counter widgets	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Dashboard management reference	Docs updated for Meeting Rooms Management.

25.4: VOSS-1490: Meeting Room Analytics and Reporting (EKB-26693: Support for dynamic Text widgets)

Category	Document	Doc link	Doc change
25.4: VOSS-1490: Meeting Room Analytics and Reporting (EKB-26693: Support for dynamic Text widgets)	VOSS Core Guide: Release 25.4	Manage dashboards and widgets	Docs updated for Meeting Rooms Management. Doc updated with details for dynamic text widgets.
	VOSS Core Guide: Release 25.4	Introduction to VOSS dashboards	Docs updated for Meeting Rooms Management. Doc updated with details for dynamic text widgets.
	VOSS Core Guide: Release 25.4	Dashboard management reference	Docs updated for Meeting Rooms Management. Doc updated with details for dynamic text widgets.
	VOSS Core Guide: Release 25.4	Text widgets	Docs updated for Meeting Rooms Management. Doc updated with details for dynamic text widgets.

25.4: VOSS-1490: Meeting Room Analytics and Reporting

Category	Document	Doc link	Doc change
25.4: VOSS-1490: Meeting Room Analytics and Reporting	VOSS Core Guide: Release 25.4	Introduction to VOSS dashboards	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Dashboard management reference	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Overbuild for Microsoft	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Introduction to Meeting Rooms Management	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Manage meeting rooms and devices	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Introduction to overbuild	Docs updated for Meeting Rooms Management.
	VOSS Core Guide: Release 25.4	Run UC overbuild	Docs updated for Meeting Rooms Management.
	Platform Guide: Release 25.4	Insights Analytics	Docs updated for Meeting Rooms Management.
	Provider HCS Dial Plan Management Support Guide: Release 25.4	Run UC overbuild	Docs updated for Meeting Rooms Management.

25.4: VOSS-1470: Remove the need for Standalone Microsoft PowerShell Proxy

Category	Document	Doc link	Doc change
25.4: VOSS-1470: Remove the need for Standalone Microsoft PowerShell Proxy	Installation Guide: Release 25.4	VOSS Product suite hardware specifications	Added details on new integrated MS PowerShell service and its usage
	Upgrade Guide with ISO and Template: Release 25.4	VOSS Product suite hardware specifications	Added details on new integrated MS PowerShell service and its usage
	Upgrade Guide with ISO and Template: Release 25.4	Before upgrading	Added details on new integrated MS PowerShell service and its usage
	Architecture and Hardware Specification Guide: Release 25.4	VOSS Product suite hardware specifications	Added details on new integrated MS PowerShell service and its usage
	VOSS Core Guide: Release 25.4	Introduction to Microsoft UC integration	Added details on new integrated MS PowerShell service and its usage
	VOSS Core Guide: Release 25.4	Microsoft tenant setup	Added details on new integrated MS PowerShell service and its usage
	VOSS Core Guide: Release 25.4	PowerShell proxy server	Added details on new integrated MS PowerShell service and its usage
	Platform Guide: Release 25.4	PowerShell	Added details on new integrated MS PowerShell service and its usage
	Best Practices Guide: Release 25.4	Microsoft tenant setup	Added details on new integrated MS PowerShell service and its usage

25.4: EKB-28390: Cannot remove a solution from the MS Tenant

Category	Document	Doc link	Doc change
25.4: EKB-28390: Cannot remove a solution from the MS Tenant	VOSS Core Guide: Release 25.4	Global settings	Updated Microsoft tenant documentation to reflect support for removing solutions.
	VOSS Core Guide: Release 25.4	Microsoft tenant setup	Updated Microsoft tenant documentation to reflect support for removing solutions.
	Best Practices Guide: Release 25.4	Microsoft tenant setup	Updated Microsoft tenant documentation to reflect support for removing solutions.
	Advanced Configuration Guide: Release 25.4	Global settings	Updated Microsoft tenant documentation to reflect support for removing solutions.
	Provider HCS Dial Plan Management Support Guide: Release 25.4	Global settings	Updated Microsoft tenant documentation to reflect support for removing solutions.

25.4: EKB-28285: Allow full export of dashboard when counter and link menus exist on a dashboard with Automate Analyzed data

Category	Document	Doc link	Doc change
25.4: EKB-28285: Allow full export of dashboard when counter and link menus exist on a dashboard with Automate Analyzed data	VOSS Core Guide: Release 25.4	Manage dashboards and widgets	Widget data export behavior docs updated.

25.4: EKB-28213: Allow DashboardColorMapping and DashboardValueMapping to be cloned down with the same name

Category	Document	Doc link	Doc change
25.4: EKB-28213: Allow DashboardColorMapping and DashboardValueMapping to be cloned down with the same name	VOSS Core Guide: Release 25.4	Manage dashboards and widgets	Docs updated to explain how mapping instance names persist across hierarchies.

25.4: EKB-28167: Update field title and help text for Phone field on view/UserPhoneMovePhones_VIEW

Category	Document	Doc link	Doc change
25.4: EKB-28167: Update field title and help text for Phone field on view/UserPhoneMovePhones_VIEW	VOSS Core Guide: Release 25.4	Move Cisco Phones	Updated the docs for the new field name on Move Cisco Phones.

25.4: EKB-28122: Sending large dashboard export report over email fails with “Read timed out. (read timeout=30)”

Category	Document	Doc link	Doc change
25.4: EKB-28122: Sending large dashboard export report over email fails with “Read timed out. (read timeout=30)”	VOSS Core Guide: Release 25.4	Manage dashboards and widgets	Docs updated for how VOSS handles the export of large dashboard data reports.

25.4: EKB-28120: Move Cisco Phone: Default CSS is not set to boolean True when “Move Lines to new site” is unchecked (set to False)

Category	Document	Doc link	Doc change
25.4: EKB-28120: Move Cisco Phone: Default CSS is not set to boolean True when “Move Lines to new site” is unchecked (set to False)	VOSS Core Guide: Release 25.4	Move Cisco Phones	Updated the Move Cisco Phone documentation to explain the “Move lines to new site” option, including how phones are moved when this option is unchecked.

25.4: EKB-28118: Allow Webex location PSTN enable and disable

Category	Document	Doc link	Doc change
25.4: EKB-28118: Allow Webex location PSTN enable and disable	VOSS Core Guide: Release 25.4	Webex locations	Added documentation for enabling and disabling PSTN on Webex locations, including the Enable Webex Calling setting.

25.4: EKB-28115: Webex API change 27 April 2026: Id fields in Device should support null values

Category	Document	Doc link	Doc change
25.4: EKB-28115: Webex API change 27 April 2026: Id fields in Device should support null values	VOSS Core Guide: Release 25.4	Webex devices	Clarified Webex device identifier handling during sync to reflect nullable ID fields returned by the Webex API.

25.4: EKB-28101: Cisco CUCM: Uploading large MOH file fails after 60 seconds due timeout waiting for CUCM

Category	Document	Doc link	Doc change
25.4: EKB-28101: Cisco CUCM: Uploading large MOH file fails after 60 seconds due timeout waiting for CUCM	VOSS Core Guide: Release 25.4	CUCM Music on Hold	Updated MOH docs to clarify large file upload behavior and timeout expectations.

25.4: EKB-28085: Cisco auto attendant: hide hyperlink for schedule

Category	Document	Doc link	Doc change
25.4: EKB-28085: Cisco auto attendant: hide hyperlink for schedule	VOSS Core Guide: Release 25.4	Cisco Auto Attendant	Updated the call handler basics tab for Cisco Auto Attendants (the schedule field no longer has a link)

25.4: EKB-28014: Add 88XX and 98XX phones to HcsDeviceTypeDAT instances

Category	Document	Doc link	Doc change
25.4: EKB-28014: Add 88XX and 98XX phones to HcsDeviceTypeDAT instances	VOSS Core Guide: Release 25.4	Device types	Updated Device Types topic.

25.4: EKB-28002: Add linked site to “Automate - Self Service Role”

Category	Document	Doc link	Doc change
25.4: EKB-28002: Add linked site to “Automate - Self Service Role”	VOSS Core Guide: Release 25.4	Role-based dashboards and menus	Added “Linked Site” to the “Automate - Self Service” role hierarchies and noted 25.4 support with upgrade guidance.

25.4: EKB-27966: Add MRA support for Cisco 9811

Category	Document	Doc link	Doc change
25.4: EKB-27966: Add MRA support for Cisco 9811	VOSS Core Guide: Release 25.4	Phone types	This documentation update clarifies that device feature availability (such as MRA) is determined by CUCM device model capabilities rather than phone type definitions, and that VOSS may apply internal adjustments when required to expose supported features

25.4: EKB-27937: Rework Webex “Replace Device” to work with new dynamic settings and multi line

Category	Document	Doc link	Doc change
25.4: EKB-27937: Rework Webex “Replace Device” to work with new dynamic settings and multi line	VOSS Core Guide: Release 25.4	Replace Webex device	The Replace device documentation was updated to clarify that the existing Webex device is removed before the replacement is added to prevent device-limit errors.

25.4: EKB-27817: Add provider and reseller to rule model hierarchy type for view/MultiVendorServiceUserMove_VIEW

Category	Document	Doc link	Doc change
25.4: EKB-27817: Add provider and reseller to rule model hierarchy type for view/MultiVendorServiceUserMove_VIEW	VOSS Core Guide: Release 25.4	Move user & services	Updated the Move User & Services documentation to clarify Provider and Reseller hierarchy support for the MultiVendorServiceUserMove view.

25.4: EKB-27746: Include Machine Action in Defender overbuild

Category	Document	Doc link	Doc change
25.4: EKB-27746: Include Machine Action in Defender overbuild	VOSS Core Guide: Release 25.4	Overbuild for Microsoft	Updated the overbuild documentation to clarify that Microsoft Defender machine actions automatically follow their associated machines during Endpoint overbuild.

25.4: EKB-27711: Rework Webex devices to support dynamic configuration

Category	Document	Doc link	Doc change
25.4: EKB-27711: Rework Webex devices to support dynamic configuration	VOSS Core Guide: Release 25.4	Configuration templates	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	VOSS Core Guide: Release 25.4	Field display policies	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	VOSS Core Guide: Release 25.4	Workspace Device Configuration Profiles	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	VOSS Core Guide: Release 25.4	Webex devices	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	VOSS Core Guide: Release 25.4	Quick Add Webex Device	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	VOSS Core Guide: Release 25.4	Replace Webex device	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	VOSS Core Guide: Release 25.4	Reset devices to baseline	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	Advanced Configuration Guide: Release 25.4	Configuration templates	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.
	Advanced Configuration Guide: Release 25.4	Field display policies	Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

25.4: EKB-27555: SDD: cannot add custom values to additionalDevicePool fields

Category	Document	Doc link	Doc change
25.4: EKB-27555: SDD: cannot add custom values to additionalDevicePool fields	VOSS Core Guide: Release 25.4	Site defaults	Updated site defaults, device pool name field in Overbuild Defaults now accepts custom text/macro values.
	Provider HCS Dial Plan Management Support Guide: Release 25.4	Site defaults	Updated site defaults, device pool name field in Overbuild Defaults now accepts custom text/macro values.

25.4: EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent

Category	Document	Doc link	Doc change
25.4: EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent	VOSS Core Guide: Release 25.4	Cisco Quick User	Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.
	VOSS Core Guide: Release 25.4	Microsoft Quick User	Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.
	VOSS Core Guide: Release 25.4	Webex Quick User	Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.
	Contact Center Management Guide: Release 25.4	Webex Quick User	Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.

25.4: EKB-27467: Cisco CUCM: CNF data sync schedule does not execute after setting timed execution values

Category	Document	Doc link	Doc change
25.4: EKB-27467: Cisco CUCM: CNF data sync schedule does not execute after setting timed execution values	VOSS Core Guide: Release 25.4	Cisco UCM Change Notification (CNF) Sync	This update clarifies the default behavior for multi execution scheduling and notes that schedules no longer require checkbox toggling to run.
	VOSS Core Guide: Release 25.4	Sync scheduling	This update clarifies the default behavior for multi execution scheduling and notes that schedules no longer require checkbox toggling to run.
	Best Practices Guide: Release 25.4	Cisco UCM Change Notification (CNF) Sync	This update clarifies the default behavior for multi execution scheduling and notes that schedules no longer require checkbox toggling to run.
	Best Practices Guide: Release 25.4	Sync scheduling	This update clarifies the default behavior for multi execution scheduling and notes that schedules no longer require checkbox toggling to run.

25.4: EKB-27416: MS QAS fails when enabling “Use next available line” option if INI has vendor as “Cisco, Microsoft”

Category	Document	Doc link	Doc change
25.4: EKB-27416: MS QAS fails when enabling “Use next available line” option if INI has vendor as “Cisco, Microsoft”	VOSS Core Guide: Release 25.4	Manage number filters	Clarified Microsoft Quick User behavior for Use next available line, documenting that automatic assignment requires Microsoft‑only vendor numbers and excludes multi‑vendor inventory, regardless of filtering.
	VOSS Core Guide: Release 25.4	Microsoft Quick User	Clarified Microsoft Quick User behavior for Use next available line, documenting that automatic assignment requires Microsoft‑only vendor numbers and excludes multi‑vendor inventory, regardless of filtering.

25.4: EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser

Category	Document	Doc link	Doc change
25.4: EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser	VOSS Core Guide: Release 25.4	Webex Quick User	Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.
	VOSS Core Guide: Release 25.4	Webex User Details	Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.
	Contact Center Management Guide: Release 25.4	Webex Quick User	Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.
	Contact Center Management Guide: Release 25.4	Webex User Details	Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.

25.4: EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features

Category	Document	Doc link	Doc change
25.4: EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features	VOSS Core Guide: Release 25.4	Cisco Quick User	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Cisco User Details	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Detailed Teams Users	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Manage users	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Offboarding (Microsoft)	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Offboard user (Webex or Microsoft)	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Move a Microsoft user between sites using offboard and onboard	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Onboard user (Cisco)	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Onboard user (Microsoft)	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	System User Audit	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	System User Details	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Introduction to user management	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	User settings for admins and end users	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Webex Quick User	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Webex users	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	VOSS Core Guide: Release 25.4	Webex User Details	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	Contact Center Management Guide: Release 25.4	Manage users	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	Contact Center Management Guide: Release 25.4	Webex Quick User	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	Contact Center Management Guide: Release 25.4	Webex users	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	Contact Center Management Guide: Release 25.4	Webex User Details	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.
	Licensing and Subscriber Data Export Guide: Release 25.4	System User Audit	User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

25.4: EKB-27247: System user audit: extend system user existence search with configured MultivendorUserMappingMacros

Category	Document	Doc link	Doc change
25.4: EKB-27247: System user audit: extend system user existence search with configured MultivendorUserMappingMacros	VOSS Core Guide: Release 25.4	System User Audit	Updated the System User Audit documentation to explain how Automate more reliably identifies users when usernames differ across systems.
	Licensing and Subscriber Data Export Guide: Release 25.4	System User Audit	Updated the System User Audit documentation to explain how Automate more reliably identifies users when usernames differ across systems.

25.4: EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced

Category	Document	Doc link	Doc change
25.4: EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced	VOSS Core Guide: Release 25.4	LDAP user sync	Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.
	VOSS Core Guide: Release 25.4	Introduction to user syncs	Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.
	VOSS Core Guide: Release 25.4	Webex users	Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.
	Contact Center Management Guide: Release 25.4	Webex users	Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.

25.4: EKB-26981: Add robots.txt file to prevent search engine crawling

Category	Document	Doc link	Doc change
25.4: EKB-26981: Add robots.txt file to prevent search engine crawling	Installation Guide: Release 25.4	VOSS deployment topologies	Updated Web server components for robots.txt, which disallows crawling of the entire site.
	Architecture and Hardware Specification Guide: Release 25.4	VOSS deployment topologies	Updated Web server components for robots.txt, which disallows crawling of the entire site.
	Best Practices Guide: Release 25.4	VOSS deployment topologies	Updated Web server components for robots.txt, which disallows crawling of the entire site.

25.4: EKB-26807: Support for widget filtering by date

Category	Document	Doc link	Doc change
25.4: EKB-26807: Support for widget filtering by date	VOSS Core Guide: Release 25.4	Manage dashboards and widgets	Widget date range details updated.

25.4: EKB-26717: Default FDP for msteamsonline/CsOnlineUser missing Voicemail settings

Category	Document	Doc link	Doc change
25.4: EKB-26717: Default FDP for msteamsonline/CsOnlineUser missing Voicemail settings	VOSS Core Guide: Release 25.4	Detailed Teams Users	Moved MS voicemail settings topic to Detailed Teams Users topic. These settings are now exposed in the default FDP.

25.4: EKB-26618: Dropdown resource link icon improvements

Category	Document	Doc link	Doc change
25.4: EKB-26618: Dropdown resource link icon improvements	VOSS Core Guide: Release 25.4	Guide to the Admin Portal user interface	Updated the docs for improvements to resource link behavior in the GUI, including GUI rule overrides, access-based hiding of links, and mapping of macros and data/device models to relations.
	VOSS Core Guide: Release 25.4	Quick Add Groups	Updated the docs for improvements to resource link behavior in the GUI, including GUI rule overrides, access-based hiding of links, and mapping of macros and data/device models to relations.

25.4: EKB-26529: QuickSubscriber - Allow CUCMUser move from customer level when DataUser is already at the target site

Category	Document	Doc link	Doc change
25.4: EKB-26529: QuickSubscriber - Allow CUCMUser move from customer level when DataUser is already at the target site	VOSS Core Guide: Release 25.4	Move user & services	Updated the Move user and Move user & services topics to clarify that CUCM users are automatically aligned and moved to the target site when the data user already exists there.
	VOSS Core Guide: Release 25.4	Move user	Updated the Move user and Move user & services topics to clarify that CUCM users are automatically aligned and moved to the target site when the data user already exists there.

25.4: EKB-26494: Full dial out policy support

Category	Document	Doc link	Doc change
25.4: EKB-26494: Full dial out policy support	VOSS Core Guide: Release 25.4	Detailed Teams Users	The update documents how admins can clone and modify Microsoft Online dial‑out policies at different hierarchy levels and how these enabled policies flow into the user’s outbound calling settings.
	VOSS Core Guide: Release 25.4	Microsoft Online User Dial Out Policy Mapping	The update documents how admins can clone and modify Microsoft Online dial‑out policies at different hierarchy levels and how these enabled policies flow into the user’s outbound calling settings.

25.4: EKB-26113: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name

Category	Document	Doc link	Doc change
25.4: EKB-26113: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name	VOSS Core Guide: Release 25.4	Webex User Details	Added details for how caller ID works for Webex users in VOSS after Webex’s deprecation of some fields.
	Contact Center Management Guide: Release 25.4	Webex User Details	Added details for how caller ID works for Webex users in VOSS after Webex’s deprecation of some fields.

25.4: EKB-26112: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name

Category	Document	Doc link	Doc change
25.4: EKB-26112: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name	VOSS Core Guide: Release 25.4	Workspace call settings	Workspace call settings documentation updated.

25.4: EKB-26111: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name

Category	Document	Doc link	Doc change
25.4: EKB-26111: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name	VOSS Core Guide: Release 25.4	Webex auto attendants	Updated the Webex Auto Attendants and Hunt Groups docs to clarify how caller ID names are selected, in line with recent Webex API changes.
	VOSS Core Guide: Release 25.4	Webex Hunt Groups	Updated the Webex Auto Attendants and Hunt Groups docs to clarify how caller ID names are selected, in line with recent Webex API changes.

25.4: EKB-25559: Cannot add multiple lines on Webex VG devices (relation/WebexDevice)

Category	Document	Doc link	Doc change
25.4: EKB-25559: Cannot add multiple lines on Webex VG devices (relation/WebexDevice)	VOSS Core Guide: Release 25.4	Webex devices	Clarified that multi-line support for Webex VG devices is available based on device capabilities, explained when the Lines tab is shown, and noted Webex platform limits that may affect adding additional lines.

25.4: EKB-25307: Allow Webex Quick Add Device to add multiple lines

Category	Document	Doc link	Doc change
25.4: EKB-25307: Allow Webex Quick Add Device to add multiple lines	VOSS Core Guide: Release 25.4	Configuration templates	Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.
	VOSS Core Guide: Release 25.4	Webex devices	Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.
	VOSS Core Guide: Release 25.4	Quick Add Webex Device	Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.
	VOSS Core Guide: Release 25.4	Replace Webex device	Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.
	VOSS Core Guide: Release 25.4	Webex Workspaces	Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.
	Advanced Configuration Guide: Release 25.4	Configuration templates	Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.

25.4: EKB-25296: Allow secondary numbers to be added to Webex users

Category	Document	Doc link	Doc change
25.4: EKB-25296: Allow secondary numbers to be added to Webex users	VOSS Core Guide: Release 25.4	Webex Quick User	Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.
	VOSS Core Guide: Release 25.4	Webex User Details	Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.
	Contact Center Management Guide: Release 25.4	Webex Quick User	Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.
	Contact Center Management Guide: Release 25.4	Webex User Details	Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.

25.4: EKB-24350: Support purge operation in bulk loaders

Category	Document	Doc link	Doc change
25.4: EKB-24350: Support purge operation in bulk loaders	VOSS Core Guide: Release 25.4	Bulk load template sheet layout	Docs updated for Purge operation.

25.4: EKB-23791: Remove disk latency logging and alert

Category	Document	Doc link	Doc change
25.4: EKB-23791: Remove disk latency logging and alert	Platform Guide: Release 25.4	Notification Messages	Removed obsolete “High disk latency” event and SNMP message entries.

25.4: EKB-20034: Delete hybrid Cisco MS user from relation/User leaves user at site level

Category	Document	Doc link	Doc change
25.4: EKB-20034: Delete hybrid Cisco MS user from relation/User leaves user at site level	VOSS Core Guide: Release 25.4	Hybrid Cisco-Microsoft Conversion	Details added for move of MS elements to customer when deleting MVS hybrid user with MS elements.

25.4: EKB-17551: Multivendor Move does not roll back Microsoft User device models on failure

Category	Document	Doc link	Doc change
25.4: EKB-17551: Multivendor Move does not roll back Microsoft User device models on failure	VOSS Core Guide: Release 25.4	Move user & services	Added rollback limitations for hybrid/multi vendor moves.

25.4: EKB-17014: Disable SSL/TLS weak cipher suites

Category	Document	Doc link	Doc change
25.4: EKB-17014: Disable SSL/TLS weak cipher suites	Platform Guide: Release 25.4	Supported SSL Ciphers	Added additional cipher types.

25.4: EKB-13086: Apply uniqueness constraint on Model Instance Filter names per hierarchy

Category	Document	Doc link	Doc change
25.4: EKB-13086: Apply uniqueness constraint on Model Instance Filter names per hierarchy	Upgrade Guide with ISO and Template: Release 25.4	Before upgrading	Added a note for an action required prior to upgrading.