UC Monitoring - General#

UC Monitoring is a versatile multi-vendor performance monitoring solution developed and provided by VOSS Solutions, with the primary objective of assisting customers in optimizing critical operational metrics, including MTBF (Mean Time Before Failure), MTTR (Mean Time To Recovery, Repair, Respond, or Resolve), MTTF (Mean Time To Failure), and MTTA (Mean Time To Acknowledge). This cutting-edge monitoring platform deploys a sophisticated algorithmic framework that can be strategically implemented across various stages of service delivery, spanning from Unified Communication as a Service infrastructure to end-user performance.

Use Cases#

  • Infrastructure monitoring

  • Service Monitoring (public, on-prem)

  • Network Performance Monitoring

  • Digital Experience Monitoring / Synthetic Testing

  • NetFlow (Optional product)

  • Threat detection

  • Unified Communications on-prem Monitoring

Analytics#

  • Detailed dashboards and AI agent assistance to view, find, and sort data.

Reporting#

  • Scheduled and ad hoc reporting based system dashboards. Send reports and included data to individuals, groups, or servers.

Alerting#

  • Based on industry best practices and tunable to your environment.

Automated Incident Response#

  • Alert notifications drive escalations, repairs, and other automated actions.

Troubleshooting#

  • AI-assisted troubleshooting and detailed troubleshooting guidance in the dashboards.

Third Party Integration#

See the Compatibility Matrix for integration details.

  • Flexible integration options to collect data from and share with other business systems.

Data Collection#

  • Collectors pull and receive data to process.

Components#

Deployment architecture options:

  • VOSS Cloud SaaS (with on-premise collectors where required)

  • On-prem (edge case and approval only with requisite uplift in costs)

    • Customer/Partner Cloud hosted

    • Customer/Partner Data Center virtualized

Dashboard#

  • Deployed in the cloud or on premise.

    • Data visualization

    • Reporting

    • Analytics

Collector (Arbitrator)#

  • Data collection

    • Can sit in cloud for data collection from cloud services (Teams, Webex, etc)

    • On-premise collector required for on-prem equipment (Cisco UCM, Webex Dedicated instance, etc)

Synthetic Testing Agents (Optional)#

  • On-prem agents if utilizing synthetic testing / Digital experience management

Vendor Agnostic#

See the Compatibility Matrix for details.

VOSS UC Monitoring, by design, is a vendor-agnostic solution. This single fact provides a significant advantage to the platform when compared with other vendor-specific monitoring solutions. This also means that a more holistic view of your environment can be provided as we are not limited to vendor-specific data sources. When the integrations and necessary data are available within an environment, VOSS UC Monitoring can provide a far more holistic solution and understanding of user experience.

Multi-Vendor UC#

  • Collecting and analyzing data from 3rd party technologies within the customer-managed unified communications network to correlate incidents. For example, get visibility between Cisco and Teams.

Network & Server Infrastructure#

  • Collecting device stats from network nodes to measure the impact that can potentially be introduced on UC interactions (calls, sharing, video) by routers, switches, firewalls, application servers.

Cloud#

  • Continuously checking (scheduled task) connectivity performance from branch offices to UC cloud / public media servers to detect quality issues.

Building Management Systems & IoT#

  • Collecting and analyzing data from the Building Management Systems to correlate certain IoT data trends to UC adoption/usage rates.

Functionality Use Cases#

The VOSS UC Monitoring solution can address a wide range of concerns in terms of analyzing your UC environment. The monitoring and analysis content generated is made accessible to users based on the use case and user type. We generally categorize the content into two levels of detail to help meet the very different needs of key user types:

Summary Views#

  • Targeted at a Managerial or Business Stakeholder persona. These provide a more macro view with a focus on overview analysis and trends:

    • Latest status of services and their historical reliability

    • Trend analysis on incidents/alerts

    • Trend analysis on overall user experience

    • UC service adoption and usage

    • License usage

    • Top-N analysis

    • Daily reports

Detailed Views#

  • Targeted at more of an Operational and Technical persona. These provide a more micro view of the data with a focus on more granular analysis and operational tasks like troubleshooting:

    • Historical and current status of services and their reliability scores

    • Analysis of open and closed public incidents for cloud UC

    • Call trend analysis (volume, duration, etc.)

    • Call quality & reliability diagnostics for different call types

    • Network impact analysis

    • Traffic engineering analysis

    • Top-N analysis based on

    • Call reliability

    • Call quality

    • Adoption

    • Misuse

    • Device analysis

    • Licenses

    • Destination and Source party

Role Based Access#

  • While we have designed the system with the above personas in mind and share this as a guide, it is not a fixed setup. The dashboards and data access can be set up as required via role-based access to meet the specific needs of your users.