Skip to main content
Ctrl+K
VOSS Docs 25.4 documentation - Home
  • Product Suite 25.4
  • Release Notes for VOSS Product Suite 25.4
  • What’s New by Version
  • Product Compatibility Matrix
  • Install & upgrade
  • VOSS Core Platform
  • UC Automation
  • UC Analytics
  • UC Monitoring
  • Contact Center Management
  • Netflow Management
  • Explore by feature
    • Core Platform
    • UC Automation - Generic
    • UC Automation - Cisco
    • UC Automation - Microsoft (Teams)
    • UC Automation - Other
    • Contact Center Management (Webex)
    • Contact Center Management (UCCX)
    • Meeting Room Management (Microsoft)
    • Meeting Room Statistics, Monitoring, and Reporting
    • UC Monitoring - General
    • UC Monitoring - Microsoft Teams
    • UC Monitoring - Cisco
    • UC Analytics
    • License Management
  • Explore all guides
    • Product Compatibility Matrix
    • Installation Guide
      • What’s New
      • Overview
      • File transfer protocol and commands
      • Clustering commands
      • Determine the primary node role in a cluster
      • Geo-redundancy/redundancy and disaster recovery
      • Using the tmux command
      • VOSS deployment topologies
      • Multi data center deployments
      • Clustering
      • Network communications between nodes within the cluster
      • Network communications external to the cluster
      • Azure Cloud Deployment
      • AWS Deployment
      • Network Docker container range
      • Backup size considerations
      • VOSS Product suite hardware specifications
      • Supported virtualization and hypervisor platforms
      • VMWare Esxi 8
      • Hyper-V
      • Nutanix
      • Installation overview
      • Platform install on a VM
      • Inspect the logs to troubleshoot installation
      • Installation Quick Reference
      • Multinode installation
      • Single-node cluster (cluster-of-one) installation
      • View Installation and Upgrade Transactions
      • Migrating from a 6 Node to 8 Node System
      • Modular architecture multinode installation
      • DS9 for Netflow: Infrastructure prep and installation parameters
      • Prepare a production environment for Netflow
      • DS-9 Netflow VM sizing specifications
      • Netflow and DS9 monitoring system connectivity
      • Download DS9
      • Insights DS9 for Netflow product registration
      • Deploy and VM installation
      • Supported virtualization and hypervisor platforms
      • VMWare Esxi 8
      • Hyper-V
      • Nutanix
      • Arbitrator Install Guide
        • What’s New
        • Download Arbitrator
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Arbitrator VM Sizing Specifications
        • Arbitrator Correlation Consolidation VM Sizing Specifications
        • DS-9 Netflow VM sizing specifications
        • Raptor Call Path Generation VM Sizing Specifications
        • Cloud installation
        • Arbitrator and Dashboard system connectivity
        • Cisco UC monitoring system connectivity
        • MS Teams System Connectivity
        • Netflow and DS9 monitoring system connectivity
        • VOSS Automate Port Usage
        • Skype for Business Monitoring System Connectivity
        • Avaya Call Manager Connectivity
        • Deploy and VM installation
        • Install Arbitrator
        • Add or update certificates
        • Add Customer CDR Folders
        • Add Customer Assets
        • Assigning probes to assets
        • Application User
        • Enterprise Parameters
        • Digital Experience Monitoring (DEM) Agent Installation
      • Agent Configuration
      • Credential Configuration
      • Access Control
    • Upgrade Guide with ISO and Template
      • What’s New
      • Before upgrading
      • Upgrade and data migration
      • Using the screen command
      • Using the tmux command
      • VOSS Product suite hardware specifications
      • Upgrade Automate
    • Architecture and Hardware Specification Guide
      • What’s New
      • VOSS deployment topologies
      • VOSS Product suite hardware specifications
      • Scale and performance
    • Multi-Cluster Deployments Technical Guide
      • Introduction
      • Deployment Recommendations
      • Caveats and Limitations
      • Overview
      • Deployment Recommendations
      • Caveats and Limitations
      • Overview
      • Deployment Recommendations
      • Caveats and Limitations
      • Deployment Recommendations
      • Deployment Recommendations
      • Caveats and limitations
      • Overview
      • Number Inventory
      • HCS Dial Plans GDPR Support
      • HCS Dial Plan Type Considerations for GDPR
      • ILS/GDPR
      • Intercluster Trunking
      • HCS Dial Plans
      • Overbuild Considerations
      • Scenarios
      • Notes
      • Single telephoneNumber MIF
      • Multiple telephoneNumber MIF
      • Intercluster Trunking, ILS/GDPR CFTs
    • VOSS Core Guide
      • What’s New
      • Introduction
        • Welcome to VOSS
        • Manage product license
        • View system details and VOSS licenses
        • Log in
        • Role-based dashboards and menus
        • Guide to the Admin Portal user interface
        • Manage items
        • Working with lists
        • Use the Action search to navigate the VOSS UI
        • Search in VOSS
        • Searchable fields
        • Case-insensitive search fields
        • Wingman
      • Hierarchy Management
        • Introduction to hierarchies
        • Navigate the hierarchy
        • View the Hierarchy
        • Add a provider
        • Resellers
        • Customers
        • Intermediate node
        • Sites
        • Site Defaults Templates
        • Site defaults
        • Delete a hierarchy
        • Delete issues and purges
        • Localization language
      • Role Based Access
        • Introduction to role-based access control
        • Clone a role
        • Delete unused roles
        • Admins
        • Role Management
        • Authorized Admin Hierarchy Roles
        • Introduction to VOSS dashboards
        • Manage dashboards and widgets
        • Chart widgets
        • Counter widgets
        • Links widgets
        • Table widgets
        • Text widgets
        • Dashboards for a Business Admin role
        • Dashboard management reference
        • Dashboard exports
        • Schedule dashboard export report
        • Menu layouts
        • Fixed and configurable filters in menus
        • Field display policies
        • Introduction to themes
        • Manage themes
        • Theme element color references for the Admin portal
        • Setting the default theme
        • Introduction to access profiles
        • Access profile permissions and operations
        • Menu diff tool
        • Menu Merge tool
        • Credential policies
        • Assign a credential policy to a user
        • Assign a credential policy to an administrator
        • Customized credential policy
        • Credential policies
        • Privacy policy menu items
        • Manage privacy policy menu items
        • Support for privacy and security notices
        • VOSS cookie policy
        • Login notification banner
        • Single Sign On (SSO) Overview
        • Configure Self-service SSO SP settings
        • SAML Elements in Assertions
        • Configure SSO IdP
        • Update the metadata file on a SSO IdP entry
        • File management
        • Upload SSO IdP metadata
      • License Management
        • Introduction to License Management
        • Microsoft users and licensing
        • Microsoft License Inventory
        • MS License Allocation
        • Email Groups
        • Microsoft License Alerting Setup
        • Microsoft License Name Mapping
        • Microsoft Service Plan Name Mappings
        • Microsoft Groups
        • Manage group membership
        • Onboard user (Microsoft)
        • Automate - Microsoft - License Management
        • Automate - Microsoft - License Management Analysis
        • Insights Microsoft User & License Usage Analysis
        • Microsoft 365 License & Activity - Executive Overview
        • Microsoft 365 License & Activity - Cost Composition
        • Microsoft 365 License & Activity - Issues Overview
        • Microsoft 365 License & Activity - Optimization Workbench
        • Microsoft 365 License & Activity - Usage Trends
      • System Configuration
        • Introduction to customizations
        • Model filter criteria
        • Configuration templates
        • Field display policies
        • Macros
        • Drop-down filters
        • Quick Add Groups
        • User profiles
        • Flow through provisioning (FTP)
        • Manage number filters
        • Create a filter to move users
        • Datasync builder templates
        • Datasync profiles
        • Microsoft Online User Dial Out Policy Mapping
        • Global settings
        • Countries
        • Configuration mapping for phones, device profiles, and lines
        • Line delete preferences
        • Site defaults
        • Language filters
        • Timezone filters
        • Site Defaults Templates
        • Network device lists (NDLs)
        • Reassign user services
        • Configuration templates
        • System monitoring configuration
        • System monitoring model counts
        • Login sessions
        • UC apps reachability
        • System monitoring database statistics
        • Automate cluster status
        • Worker queue
        • System User Audit
        • Distributing Licensing Reports
        • Add a SMTP server
        • Email Groups
        • Introduction to entitlement
        • Device types
        • Add device group
        • Entitlement catalogs
        • Entitlement profiles
        • Entitlement enforcement
        • Macros
        • Configuration templates
      • System Functions
        • Automate - Additional Admin Functions - Transaction Overview
        • Add Custom Variables
        • Transaction logging and audit
        • Bulk load transactions
        • View a transaction
        • Transaction log levels
        • Transaction Details
        • Filter Transactions
        • Filter Sub-Transactions and Logs
        • Transaction Behavior
        • Transaction Priority
        • Transaction Log Example
        • Device data sync errors in transactions
        • Export a transaction
        • Introduction to Bulk Load
        • Bulk load
        • Template location and template reference set
        • Data export Overview
        • Bulk export of model data
        • Bulk load template export
        • Bulk load sheets
        • Sample bulk loaders
        • Bulk load template sheet layout
        • Export data sheet layout
        • Bulk load sheet macro evaluation
        • Bulk load transactions
        • Bulk load API
        • Import
        • Alert Messages
        • Dashboard exports
        • Sync scheduling
        • File management
        • Create Model Report
        • Manage Model Reports
        • Create Line Reports for a Site
        • View Line Reports
        • Template customization audit tool
        • Introduction to overbuild
        • UC Overbuild Overview
        • Site defaults
        • Run UC overbuild
        • Run analog gateway overbuild
        • Run dial plan overbuild
        • Fix user phone associate tool
        • Move user (without services)
        • Overbuild for Cisco
        • Device Models
        • Locate a user associated with a CUC device model
        • Filter calling search spaces and assign a class of service
        • Model filter criteria
        • Overbuild for Microsoft
        • Settings
        • Set up a Web Proxy
        • Alerting on the Core Framework
        • Email Groups
        • Anomaly Detection Usage
        • MCP Server Usage
      • Northbound Notifications
        • Northbound Notification
        • Notification Format
        • NBN Transaction Processing
        • Northbound Notification Workflow
        • Configure Northbound Notification Destination
        • Configure Northbound Notification Event Attributes
        • Configure Northbound Notification event
      • Dashboard and Menu Reference
        • Menu: Automate - Admin
        • Menu: Automate - Admin - Microsoft Only
        • Menu: Automate - Analyst
        • Menu: Automate - Service Desk
        • Menu: Automate - Service Desk - Microsoft Only
        • Menu: HcsAdminMenu
        • Menu: HcsSAMenu
        • Menu: Insights - Admin
        • Automate - VOSS License Overview
        • Automate - Additional Admin Functions - AI Tools Overview
        • Core - Additional Admin Functions - Alerting Overview
        • Automate - Additional Admin Functions - Admin Tools
        • Automate - Additional Admin Functions - Data Sync
        • Automate - Additional Admin Functions - Transaction Overview
        • Automate Analyst - Hierarchy
        • Automate Analyst - Home
        • Automate Analyst - Microsoft Overview
        • Automate Analyst - Number Management
        • Automate Analyst - Users & Services - Cisco User Services
        • Automate Analyst - Users & Services - Microsoft User Management
        • Automate - Call Groups - Cisco Call Groups
        • Automate - Call Groups - Microsoft Call Groups
        • Automate - Call Groups - Webex Call Groups
        • Automate - Hierarchy Management
        • Automate - Home
        • Automate - Microsoft - Home
        • Automate - Microsoft - Microsoft User Management
        • Automate - Microsoft - Exchange
        • Automate - Microsoft - User Overview
        • Automate - Role Based Access
        • Automate - Security Management - Defender for Endpoint Actions
        • Automate - Security Management - Defender for Endpoint Overview
        • Automate - Security Management - Defender for Office Actions
        • Automate - Security Management - Defender for Office Overview
        • Automate Service Desk - Additional Admin Functions - Admin Tools
        • Automate Service Desk - Role Based Access
        • Automate - System Configuration
        • Automate - UC Integration - Cisco CUC Detailed Configuration
        • Automate - UC Integration - Cisco CUCM Detailed Configuration
        • Automate - UC Integration - Cisco Webex Contact Centre Configuration
        • Automate - UC Integration - Cisco Webex Detailed Configuration
        • Automate - UC Integration - Dialplan Tools
        • Automate - UC Integration - Extended UC App Configuration
        • Automate - UC Integration - Microsoft Detailed Configuration
        • Automate - UC Integration - Microsoft Overview
        • Automate - UC Integration - SBC Management
        • Automate - UC Integration - Webex Overview
        • Automate - Users & Services - Cisco User Services
        • Automate - Users & Services - Microsoft User Management
        • Automate - Users & Services - User Details
        • Automate - Users & Services - User Overview
        • Automate - Users & Services - Webex Contact Centre User Services
        • Automate - Users & Services - Webex User Services
        • ENTAdminDashboard
        • HcsAdminDashboard
        • HcsSysadminDashboard
        • selfservice_dashboard
        • Insights Microsoft Teams User Activity Detailed
        • Insights Microsoft User & License Usage Analysis
        • Insights - Additional Admin Functions - Admin Tools
        • Insights - Admin Home
        • Insights - Digital Experience Monitoring
        • Insights Microsoft License & User Device Stats
        • Insights Microsoft Teams Call Audio Device Detailed
        • Insights Microsoft Teams Call Detail
        • Insights Microsoft Teams Call List Call Queues
        • Insights Microsoft Teams Call List Combined
        • Insights Microsoft Teams Call List Teams Rooms
        • Insights Microsoft Teams Call Review Detailed
        • Insights - Performance - Service Management
        • Insights - System Configuration
        • Cisco Endpoint Inventory & Status
        • Insights Microsoft Teams Audio Device Detailed
        • Cisco Call Performance & Voice Quality
        • Insights Admin - Arbitrator Management
        • Windows Servers
        • Automate Analyst - Webex Overview
        • Automate Analyst - Users & Services - Webex Contact Centre User Services
        • Automate Analyst - Users & Services - Webex User Services
        • Insights - Usage & Adoption
        • Insights Microsoft User Usage Analysis
        • Insights Microsoft Teams User Review - Call Trends
        • Insights Microsoft Teams Call Activity Trends
        • Insights - User & Device Inventory
        • Insights Microsoft Teams Devices
        • Insights Microsoft Teams Active Directory User List
        • Insights Microsoft Teams Audio Device
        • Insights Webex Devices
        • Insights Webex Licenses
        • Insights Webex Users
        • Insights Webex Locations and Workspaces
        • Insights Microsoft Teams Usage Analysis
        • All Alerts Overview
        • Insights - Diagnostics
        • Insights Microsoft Teams Call List
        • Insights Microsoft Teams User Experience Overview
        • Insights Microsoft Teams Calls with Issues
        • Insights Microsoft Teams Diagnostic Call Debug
        • Insights Microsoft Teams Call Activity Trends
        • Insights Microsoft Teams Call Feedback
        • Insights Microsoft Teams Site Quality
        • Insights Microsoft Teams PSTN Calls
        • Insights Microsoft Teams Direct Routing Call Analysis
        • Insights Webex Calling
        • Insights Webex Participant
        • Insights Webex Meetings Quality
        • Insights - Performance - Service Management
        • Insights Microsoft Teams Service Health
        • Insights Microsoft Teams User Experience Overview
        • Insights - Digital Experience Monitoring
        • DEM Agent Stats
        • DEM System Trace Details
        • DEM System Trace Status
        • DEM Web Service Status
        • Meeting Rooms Management & Actions
        • Meeting Rooms Estate Overview
        • Meeting Rooms Device Fleet Status
        • Meeting Rooms Utilization & Usage
        • Meeting Rooms Quality Overview
        • Meeting Rooms Room Overview
        • Meeting Rooms Device Overview
        • Meeting Rooms Device Selection
        • Meeting Rooms Room Selection
        • Netflow - Admin
        • Netflow Admin - Collection Management
        • Netflow Application Analysis
        • Netflow Asset Interfaces
        • Netflow Flow Analysis
        • Netflow GeoIP Traffic Analysis
        • Netflow License Stats
        • Netflow Top Talkers
        • Netflow Management Actions
        • Netflow Flow Analysis - Overview
        • Netflow Interface Utilization Trend Analysis
        • Netflow Trend Analysis by Location
        • Netflow Utilization Data Analysis - Deep Dive
        • Automate - Microsoft - License Management Analysis
        • Automate - Microsoft - License Management
        • Microsoft 365 License & Activity - Cost Composition
        • Microsoft 365 License & Activity - Executive Overview
        • Microsoft 365 License & Activity - Issues Overview
        • Microsoft 365 License & Activity - Optimization Workbench
        • Microsoft 365 License & Activity - Snapshot Summary and History
        • Microsoft 365 License & Activity - Usage Trends
        • Microsoft 365 License & Activity - User Drilldown
        • Automate - Number Management
      • Appendix: Glossary
        • Glossary
    • UC Automation Guide
      • What’s New
      • Introduction
        • Welcome to VOSS
        • Manage product license
        • View system details and VOSS licenses
        • Log in
        • Role-based dashboards and menus
        • Guide to the Admin Portal user interface
        • Manage items
        • Working with lists
        • Use the Action search to navigate the VOSS UI
        • Search in VOSS
        • Searchable fields
        • Case-insensitive search fields
        • Wingman
      • VOSS Core Guide
        • What’s New
        • Introduction
        • Hierarchy Management
        • Role Based Access
        • License Management
        • System Configuration
        • System Functions
        • Northbound Notifications
        • Dashboard and Menu Reference
        • Appendix: Glossary
      • Onboarding Quick Start Guides
        • Customer Onboarding Quick Start Guide (Multiple Vendors)
        • Microsoft Quick Start Guide for VOSS
      • App Integration and Detailed Settings
        • Microsoft Quick Start Guide for VOSS
        • Introduction to Microsoft UC integration
        • Microsoft UC Application Setup
        • PowerShell proxy server
        • Configure Automate for Microsoft services
        • Shared central app registration
        • Upload a certificate to use for app registration
        • Sync in Azure users
        • Sync Microsoft users to sites
        • Create MS Teams service account on Microsoft cloud
        • Microsoft tenant setup
        • External access for MS Teams
        • Microsoft users and licensing
        • Manage certificates for SSO
        • Generate a certificate for application registration
        • Network device lists (NDLs)
        • Teams
        • Microsoft Groups
        • Manage group membership
        • Introduction to Microsoft Teams emergency management
        • MS Teams emergency location networks
        • MS Teams emergency locations
        • Introduction to Microsoft Teams policies
        • Introduction to Microsoft Teams dial plan management
        • Microsoft dial plan models
        • Holidays
        • Introduction to Microsoft Teams policies
        • MS Teams templates
        • Introduction to Microsoft Teams dial plan management
        • Configure Microsoft tenant dialplan
        • MS Numbers
        • MS Blocked Calling Numbers
        • Microsoft License Name Mapping
        • Microsoft Service Plan Name Mappings
        • Introduction to Cisco Webex App
        • Bulk update Webex App users
        • Workspace call settings
        • Webex servers
        • Webex Application Access / Webex Organization
        • Webex Licenses / License Inventory
        • Network device lists (NDLs)
        • Webex Application Access / Webex Organization
        • Webex Licenses / License Inventory
        • Webex Location to Hierarchy Mapping
        • Webex Calls
        • Webex Meetings
        • Webex Meeting Qualities
        • Webex devices
        • Workspace Device Configuration Profiles
        • Test Workspace Device Configuration Profiles
        • Configuration templates
        • Replace Webex device
        • Webex locations
        • Webex Workspaces
        • Workspace locations
        • Webex Call Park
        • Introduction to Cisco Webex App
        • Webex bulk update tool
        • Welcome to Contact Center Management
        • Webex Contact Center customer experience
        • Webex Quick User
        • Webex Contact Center user management
        • Webex Contact Center Desktop Experience
        • Webex Contact Center Advanced
        • Webex Contact Center sync
        • Introduction to Cisco UCM configuration
        • Add Cisco UCM group
        • Clone an instance of a Cisco UCM device model
        • Configure intelligent proximity for mobile voice
        • CUCM cluster and servers
        • CUCM Presence servers
        • Headsets
        • Headset enablement
        • User field mapping
        • Network device lists (NDLs)
        • Device Mobility Info
        • Softkey templates
        • Cisco UCM IP phone services
        • Introduction to Phone-Based Registration (PBR)
        • Register a phone for phone-based provisioning
        • Introduction to Phone Services
        • Add PBR config records
        • Cisco UCM IP phone services
        • Add a self-provisioning universal device template
        • Add a self-provisioning universal line template
        • Cisco phones
        • Enhanced INI filtering for user and phone management
        • Configure phone services
        • Manage Phone Services
        • Add phone-based registration menus and access profile
        • Create Restricted API Role and Admin User
        • Install Phone-based Registration (PBR) Web Service
        • Configure Cisco UCM for AutoRegistration and PBR
        • Time periods
        • Time schedules
        • Add a self-provisioning user profile
        • Add self-provisioning line mask
        • Add a self-provisioning universal device template
        • Add a self-provisioning universal line template
        • IOS device management
        • Add an IOS device
        • Command builders
        • Local break out and analog gateway configuration and generated events
        • Local break out and analog gateway events, IOS commands, and variables
        • MGCP analog gateway events and IOS commands
        • Translation rule numbering
        • Analog gateways
        • Add a port to an analog gateway
        • SIP gateway port
        • Quick add SIP gateway
        • SIP local gateway
        • Associate or disassociate SIP local gateway to a site
        • IOS gateway manual configuration
        • IOS device management
        • SIP local gateway
        • Associate or disassociate SIP local gateway to a site
        • Quick add SIP gateway
        • SIP gateway port
        • Configuration templates
        • Cisco UCM translation patterns
        • Calling search spaces
        • Calling party transformation patterns
        • Called party transformation patterns
        • Cisco Unified Contact Center Express (UCCX) server
        • Cisco Unified Contact Center Express (UCCX)
        • Contact Center Service
        • Configure Contact Center server using Cisco UCM
        • Built-in-bridge
        • Configure CTI Port
        • Call Manager Groups
        • Cisco UCM group counts
        • Locations
        • Date time groups
        • Cisco UCM group selection
        • Device pools
        • Configure regions
        • Media resources
        • Cisco dial plan models
        • CUCM Music on Hold
        • Introduction to Forced Authorization Codes (FAC)
        • Using VOSS to manage FAC
        • Using device models to manage FAC
        • Customize authorization levels
        • Customize Help
        • Call park management
        • SIP profiles
        • SIP trunks
        • SIP trunk security profiles
        • Introduction to EMCC
        • EMCC groups
        • Configuration templates
        • EMCC configuration templates
        • EMCC route patterns
        • Route groups
        • Route lists
        • Route partitions
        • SIP route patterns
        • Cisco UCM route patterns
        • CTI route points
        • Call Redirection Routing Plan for Disaster Recovery
        • Analog gateways
        • Add a port to an analog gateway
        • Run Cisco UCM LDAP directory sync
        • User authentication
        • Add Cisco UCCE Server
        • Add UCCE service
        • Agent Lines
        • Schedules
        • Add greeting files
        • Cisco Auto Attendant Schedule
        • Language filters
        • CUC servers
        • Network device lists (NDLs)
        • Class of Service (User)
        • Cisco Auto Attendant
        • Introduction to Unity SIP integration
        • Configure the Unity SIP Integration menu layout
        • Access profile changes
        • Unity SIP Integration
        • Integrate Unity-Call Manager
        • Add or delete a Unity tenant
        • Dial plan profile
        • Integration log
        • Remove Integrate Unity-CallManager
        • Voice mail services
        • Pilot numbers
        • Associate or disassociate voice mail services to a customer
        • Associate or disassociate pilot number and site
        • Timezone filters
        • LDAP server
        • LDAP authentication
        • Write-back to Active Directory LDAP
        • LDAP user sync
        • Configure LDAP authentication-only (standalone)
        • Sync or purge LDAP users
        • User field mapping
        • LDAP custom role mappings
        • LDAP schedule
        • Microsoft Operator Connect management in Automate
        • Introduction to data sync
        • Data sync types
        • Full sync
        • Manually run the default data sync
        • Model Type Lists (MTL)
        • Create a custom data sync
        • Sync scheduling
        • Model instance filters
        • Default Cache Control Policy
        • Allowlists and denylists
        • Cisco UCM Change Notification (CNF) Sync
        • Bulk Schedule Activation / Deactivation
        • Datasync Builder
        • Cisco Custom Dial Plans
        • Multi-Cluster Dial Plan Maintenance
        • Dial Plan Model Bulk Loader
        • Dial Plans
        • Dial Plan Viewer
        • Dial Plan Input Data
        • Dial Plan Log
        • Dial Plan Maintenance
        • Dial Plan Management Tool
        • Cisco dial plan models
        • Cisco dial plan models
        • Introduction to Microsoft Teams dial plan management
        • Microsoft dial plan models
        • Configure Microsoft tenant dialplan
        • Introduction to UC Prep
        • UCPrep profiles
        • UCPrep Profile Push
        • Configuration templates
        • Introduction to Cisco HCS dial plan
        • Dial plan roles and privileges
        • HCS dial plan macros in Automate
        • Dial plan schemas
        • Auto-cloning of dial plan schemas and schema groups to the provider hierarchy node
        • Clone dial plan schemas
        • Class of Service (User)
        • Line classes of service
        • Dial plan schema group
        • Site dial plans
        • Associate custom dial plan schema group
        • Short codes
        • Site short codes
        • Emergency and CLI settings
        • Directory number routing
        • Customer HCS Dial Plan
        • Cisco UCM translation patterns
        • Configure Cisco Emergency Responder (CER)
        • Associate CER with Customers
        • View associated clusters on CER servers
        • Introduction to load balancing
        • Load balancing using site default device pool
        • Associate a UCM group to a device pool
        • Introduction to VOSS phone server
        • Managing VOSS phone servers
        • Phone types
        • Introduction to conferencing
        • Conference workflows
        • Add a Pexip server
        • AudioCodes Devices
      • Number Management
        • Introduction to number management in Automate
        • AudioCodes device number integration
        • Move number inventory instances
        • Number status and usage
        • Number range management
        • Number cooling
        • Number reservation
        • Reserve numbers for a user
        • Number inventory audit
        • Number inventory alerting
        • Prevent duplicate numbers
        • Number inventory
        • View number details and usage
        • Line Search
        • Introduction to E164 inventory management
        • E164 numbers in the number inventory
        • Add an inventory of E164 numbers
        • View an E164 inventory and delete E164 numbers
        • E164 associations ( N to N DN )
        • E164 associations ( N to 1 DN )
        • Migrate translation patterns for E164 to internal number associations
      • Users & Services
        • Introduction to user management
        • Manage users
        • User settings for admins and end users
        • Enhanced INI filtering for user and phone management
        • Pushing users to Cisco UCM
        • Site-to-site user move transaction log errors
        • Manage duplicate usernames
        • User sync source
        • Move a Microsoft user between sites using offboard and onboard
        • Manage users
        • Onboard user (Microsoft)
        • Microsoft Quick User
        • Offboarding (Microsoft)
        • Offboard user (Webex or Microsoft)
        • Move user & services
        • Detailed Teams Users
        • Microsoft Teams CSOL users
        • Microsoft users and licensing
        • User staging
        • System User Details
        • Microsoft Exchange
        • Webex users
        • Manage users
        • Webex Quick User
        • Offboard user (Webex or Microsoft)
        • Webex User Details
        • Move user & services
        • System User Details
        • Webex devices
        • Replace Webex device
        • Webex Workspaces
        • Reset devices to baseline
        • Quick Add Webex Device
        • Manage users
        • Onboard user (Cisco)
        • Cisco Quick User
        • Cisco User Details
        • Hybrid Cisco-Microsoft Conversion
        • Move user & services
        • Reset UC Passwords
        • Reassign user services
        • Convert user type CUCM-LDAP to CUCM Local
        • Move user
        • Provision the Pexip Conference service
        • Pexip Conference Users
        • System User Details
        • Cisco phones
        • Smart add phone
        • Move Cisco Phones
        • Configure phone move customizations
        • Enhanced INI filtering for user and phone management
        • PLAR (Hotdial)
        • EM Login/Logout
        • Replace phone
        • Headsets
        • VOSS phones
        • Add controlled device to Cisco user
        • Voicemail
        • Single number reach
        • Intercom Lines
        • Extension mobility
        • Lines
        • Shared line across sites
        • Inventory site
        • Cisco Phone Status Export
        • Add application users to device
        • Add devices to application user
        • Headsets
        • Reset-Restart Site Phones
        • End-user provisioning workflow
        • User provisioning use cases
        • View a user’s provisioning status
        • User login options by auth method and server auth scope
        • User authentication
        • Credential policies
        • Standard users and login
        • LDAP users and login
        • SSO users and login
        • Enable multi vendor users
        • Role-based access for multi vendor users
        • Introduction to user syncs
        • User field mapping
        • Authentication and passwords in user syncs
        • Sync or purge LDAP users
        • Re-provision synced LDAP users
        • Sync Cisco UCM users, lines, and phones
        • LDAP sync actions
        • Purge a Cisco UCM user from Automate only
        • Introduction to self-provisioning
        • Bottom-up user management
        • Top-down user management
        • Cisco UCM configuration for self-provisioning
        • Site configuration for self-provisioning
        • Generate a user’s primary line
        • Specify the primary line per user
        • Add a self-provisioning universal device template
        • Add a self-provisioning universal line template
        • Add a self-provisioning user profile
        • Set a default user profile for a site
        • Add self-provisioning line mask
        • Session timeout rules
        • Timeout limit notifications
        • Manage passwords
        • Passwords and manually added users
        • Force a user to change their password
        • Force administrators to change their password
        • Change your own password
        • Unlock a locked user account
        • Unlock a locked admin account
        • Manually disable a user account
        • Manually disable an admin account
        • Introduction to Self-service
        • Self-service and user configuration
        • Create a Self-service link
      • Call Groups
        • Auto attendants
        • Resource accounts
        • Call queues
        • File management
        • Holidays
        • Troubleshooting Microsoft audio file errors
        • Automate - Call Groups - Webex Call Groups
        • Webex Hunt Groups
        • Webex auto attendants
        • Webex schedule
        • Webex call pickup groups
        • Cisco Hunt groups
        • Shared line across sites
        • Cisco Auto Attendant
        • File management
        • Call Pickup Groups
        • Cisco Auto Attendant Schedule
      • Meeting Rooms Management
        • Introduction to Meeting Rooms Management
        • Manage meeting rooms and devices
      • Insights Dashboards
        • Introduction to Microsoft Insights
        • Digital Experience Monitoring (DEM) Agent Installation Architecture and Requirements
        • Connectivity
        • Agent Installation
        • Digital Experience Monitoring Agents and profiles
      • Self-service Administration
        • Introduction to Self-service Administration
        • Self-service feature display policy
        • End User Access and Authentication
        • Themes and Branding
        • Self-service Login Banner
        • Personal Phones (Remote Destinations)
        • Dual Mode Phones - Mobile ID
        • Voicemail for Self-service
        • Links Page
    • UC Analytics Guide
      • Welcome to UC Analytics
      • VOSS Core Guide
        • What’s New
        • Introduction
        • Hierarchy Management
        • Role Based Access
        • License Management
        • System Configuration
        • System Functions
        • Northbound Notifications
        • Dashboard and Menu Reference
        • Appendix: Glossary
      • UC Analytics Menu
      • Installation Guide
        • What’s New
        • Overview
        • File transfer protocol and commands
        • Clustering commands
        • Determine the primary node role in a cluster
        • Geo-redundancy/redundancy and disaster recovery
        • Using the tmux command
        • VOSS deployment topologies
        • Multi data center deployments
        • Clustering
        • Network communications between nodes within the cluster
        • Network communications external to the cluster
        • Azure Cloud Deployment
        • AWS Deployment
        • Network Docker container range
        • Backup size considerations
        • VOSS Product suite hardware specifications
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Installation overview
        • Platform install on a VM
        • Inspect the logs to troubleshoot installation
        • Installation Quick Reference
        • Multinode installation
        • Single-node cluster (cluster-of-one) installation
        • View Installation and Upgrade Transactions
        • Migrating from a 6 Node to 8 Node System
        • Modular architecture multinode installation
        • DS9 for Netflow: Infrastructure prep and installation parameters
        • Prepare a production environment for Netflow
        • DS-9 Netflow VM sizing specifications
        • Netflow and DS9 monitoring system connectivity
        • Download DS9
        • Insights DS9 for Netflow product registration
        • Deploy and VM installation
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Arbitrator Install Guide
        • Agent Configuration
        • Credential Configuration
        • Access Control
      • Agent Configuration
      • Insights Assurance Arbitrators
      • Introduction to Insights monitoring
      • Collector (Arbitrator) Administration Guide
        • Welcome to Insights Arbitrator
        • License Auditing
        • Arbitrator main interface
        • System Configuration
        • Policy Configuration
        • Asset Configuration
        • Probe Configuration
        • Controls
        • Response Procedure Configuration
        • Credential Configuration
        • Customer Configuration
        • Access Control
        • Import & Export
        • Archive Management
        • Tools
        • Agent Configuration
        • Backup and restore Arbitrator
        • System recovery
        • Configure network observability
        • Configure Insights integration with CUBE
    • UC Monitoring
      • Welcome to UC Monitoring
      • VOSS Core Guide
        • What’s New
        • Introduction
        • Hierarchy Management
        • Role Based Access
        • License Management
        • System Configuration
        • System Functions
        • Northbound Notifications
        • Dashboard and Menu Reference
        • Appendix: Glossary
      • UC Monitoring Menu
      • Installation Guide
        • What’s New
        • Overview
        • File transfer protocol and commands
        • Clustering commands
        • Determine the primary node role in a cluster
        • Geo-redundancy/redundancy and disaster recovery
        • Using the tmux command
        • VOSS deployment topologies
        • Multi data center deployments
        • Clustering
        • Network communications between nodes within the cluster
        • Network communications external to the cluster
        • Azure Cloud Deployment
        • AWS Deployment
        • Network Docker container range
        • Backup size considerations
        • VOSS Product suite hardware specifications
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Installation overview
        • Platform install on a VM
        • Inspect the logs to troubleshoot installation
        • Installation Quick Reference
        • Multinode installation
        • Single-node cluster (cluster-of-one) installation
        • View Installation and Upgrade Transactions
        • Migrating from a 6 Node to 8 Node System
        • Modular architecture multinode installation
        • DS9 for Netflow: Infrastructure prep and installation parameters
        • Prepare a production environment for Netflow
        • DS-9 Netflow VM sizing specifications
        • Netflow and DS9 monitoring system connectivity
        • Download DS9
        • Insights DS9 for Netflow product registration
        • Deploy and VM installation
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Arbitrator Install Guide
        • Agent Configuration
        • Credential Configuration
        • Access Control
      • Digital Experience Monitoring Agents and Profiles
      • Insights Assurance Arbitrators
      • Introduction to Insights monitoring
      • Onboard assets
      • Offboard assets
      • Collector (Arbitrator) Administration Guide
        • Welcome to Insights Arbitrator
        • License Auditing
        • Arbitrator main interface
        • System Configuration
        • Policy Configuration
        • Asset Configuration
        • Probe Configuration
        • Controls
        • Response Procedure Configuration
        • Credential Configuration
        • Customer Configuration
        • Access Control
        • Import & Export
        • Archive Management
        • Tools
        • Agent Configuration
        • Backup and restore Arbitrator
        • System recovery
        • Configure network observability
        • Configure Insights integration with CUBE
    • Contact Center Management Guide
      • What’s New
      • Welcome to Contact Center Management
      • UC Automation Guide
        • What’s New
        • Introduction
        • VOSS Core Guide
        • Onboarding Quick Start Guides
        • App Integration and Detailed Settings
        • Number Management
        • Users & Services
        • Call Groups
        • Meeting Rooms Management
        • Insights Dashboards
        • Self-service Administration
      • VOSS Core Guide
        • What’s New
        • Introduction
        • Hierarchy Management
        • Role Based Access
        • License Management
        • System Configuration
        • System Functions
        • Northbound Notifications
        • Dashboard and Menu Reference
        • Appendix: Glossary
      • Webex Contact Center customer experience
      • Webex Quick User
      • Webex Contact Center user management
      • Webex Contact Center Desktop Experience
      • Webex Contact Center Advanced
      • Webex Contact Center sync
      • Manage users
      • Webex users
      • Webex Quick User
      • Webex User Details
      • Automate Analyst - Webex Overview
      • Automate Analyst - Users & Services - Webex Contact Centre User Services
      • Automate Analyst - Users & Services - Webex User Services
    • Netflow Management Guide
      • Introduction to Netflow Management
      • VOSS Core Guide
        • What’s New
        • Introduction
        • Hierarchy Management
        • Role Based Access
        • License Management
        • System Configuration
        • System Functions
        • Northbound Notifications
        • Dashboard and Menu Reference
        • Appendix: Glossary
      • Netflow Menu
      • Installation Guide
        • What’s New
        • Overview
        • File transfer protocol and commands
        • Clustering commands
        • Determine the primary node role in a cluster
        • Geo-redundancy/redundancy and disaster recovery
        • Using the tmux command
        • VOSS deployment topologies
        • Multi data center deployments
        • Clustering
        • Network communications between nodes within the cluster
        • Network communications external to the cluster
        • Azure Cloud Deployment
        • AWS Deployment
        • Network Docker container range
        • Backup size considerations
        • VOSS Product suite hardware specifications
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Installation overview
        • Platform install on a VM
        • Inspect the logs to troubleshoot installation
        • Installation Quick Reference
        • Multinode installation
        • Single-node cluster (cluster-of-one) installation
        • View Installation and Upgrade Transactions
        • Migrating from a 6 Node to 8 Node System
        • Modular architecture multinode installation
        • DS9 for Netflow: Infrastructure prep and installation parameters
        • Prepare a production environment for Netflow
        • DS-9 Netflow VM sizing specifications
        • Netflow and DS9 monitoring system connectivity
        • Download DS9
        • Insights DS9 for Netflow product registration
        • Deploy and VM installation
        • Supported virtualization and hypervisor platforms
        • VMWare Esxi 8
        • Hyper-V
        • Nutanix
        • Arbitrator Install Guide
        • Agent Configuration
        • Credential Configuration
        • Access Control
      • Netflow collection servers
      • Netflow monitored devices
      • Netflow Collector (DS-9) checks
    • Platform Guide
      • What’s New
      • High-level Functions
      • Overview
      • CLI Commands
      • Clustering commands
      • Using the tmux command
      • VOSS Management Tools
      • Install Commands
      • Database Commands
      • Database Commands for Transaction Management
      • Performance Commands
      • System Specific Commands
      • Transaction archiving
      • Product Licensing
      • Theme commands
      • Report Transaction Commands
      • Report API Commands
      • Introduction
      • Subscriber data export command
      • Deployment Commands
      • Migrate a Unified Node Cluster to a Modular Cluster
      • Determine the primary node role in a cluster
      • Provisioning
      • Network interfaces
      • Switching Network Addresses from IPv4 to IPv6
      • Network services
      • Network URI specification
      • Network Docker container range
      • Application Control and Status
      • Starting and Stopping
      • Installing Applications
      • Updating Applications
      • Summary Attribute Migration
      • Remote Execution in Clusters
      • List of Unused Cluster Commands
      • Self-service Localization Management
      • Web Services
      • Insights Analytics
      • PowerShell
      • System Commands Overview
      • System restart
      • Passwords
      • System Boot Passwords
      • Federal Information Processing Standards (FIPS)
      • File Management
      • Drive control
      • Transaction Prioritization
      • Banner
      • Maintenance Mode
      • Checksum
      • Terminal Reset
      • Login Report
      • Cluster Check
      • Enable Health Monitoring
      • Enable Database Scheduling
      • Command History
      • Logs
      • Viewing Logs
      • Sending and Collecting Logs
      • Log Types
      • Audit Log Rule Sets
      • Log Type Commands
      • Audit Log Format and Details
      • Event Log Format and Details
      • Log Streaming
      • Remote Log Type Encryption
      • The Mail Command
      • Diagnostic Tools
      • Diagnostic Troubleshooting
      • Warnings and Notifications
      • Events and SNMP Messages
      • SNMP Configuration and Queries
      • Introduction to SNMP and MIB
      • SNMP Traps
      • Management Information Bases
      • Notification Messages
      • SNMP Traps: Number Inventory Alerting
      • SNMP Traps: System Monitoring
      • Scheduling
      • Internal Report Schedules
      • Backups
      • Backup and restore in a modular architecture
      • Backup destinations
      • Backup passphrase
      • Backup size considerations
      • Create a backup
      • Restore a backup in a clustered environment
      • Create space for a backup or restore
      • Maintaining Backups
      • Backup and import to a new environment
      • VMware snapshot maintenance
      • Backup on Azure
      • Introduction to restoring backups on a new environment
      • Set up the backup passphrase on a new environment
      • Add more hard disk space
      • Reassign current drives (backup and DBroot)
      • Restore the backup
      • Example of a successful restore
      • Introduction to system security
      • Configuration Encrypted
      • Backup Encrypted
      • Application Install Files Encrypted
      • File Integrity
      • Protected Application Environments (Jails)
      • Restricted user shell
      • User Security and Security Policy Management
      • Creating Additional Users
      • Creating and Managing SFTP Users
      • Granting and revoking user rights
      • Password Strength Rules
      • SSH Login Fail Limit
      • SSH Session Limit
      • SSH key management
      • SSH Algorithm Management
      • Adding a Key for Automatic User Login
      • Prevention of DOS Attacks
      • Memory Dumps and Security
      • Manage Read-Only Database Users
      • System Intrusion Detection
      • Network communications between nodes within the cluster
      • Network communications external to the cluster
      • Dynamic Firewall
      • Web Certificate Setup Options
      • Supported SSL Ciphers
      • VOSS Automate Setup a Web Certificate
      • Own Web Certificate Setup
      • Web Certificate Expiration Notice
      • Convert Web Certificates from P7B to PEM Format
      • Web Certificate Commands
      • Web Hosts Commands
      • Web TLS Protocol Configuration
      • Web TLS Cipher Management
      • Network URI specification
      • Web External Proxies
      • High Availability Overview
      • Default HA and DR scenario
      • HA and DR scenario with Cisco VMDC geo-redundancy architecture
      • Configuring a HA System Platform on VMware
      • DR Failover
      • Cluster Failure Scenarios
      • Platform install on a VM
      • Election of a New Primary and Failover
      • DR Failover and Recovery Scenarios
      • Scenario: Power Off and On of a Node
      • Scenario: Loss of a Non-primary Node in the Primary Site
      • Scenario: Loss of a Non-primary Server in the DR Site
      • Scenario: Loss of the Primary Database Server
      • Scenario: Loss of a Primary Site
      • Scenario: Loss of a DR Site
      • DR Failover and Recovery in a 2 Node Cluster
      • Scenario: Loss of Full Cluster
      • Modular Cluster: Election of a New Primary and Failover
      • DR Failover and Recovery Scenarios in a Modular Cluster
      • Scenario: Power Off and On of a Node in a Modular Cluster
      • Scenario: Loss of an app node: Modular Cluster
      • Scenario: Loss of the Primary Database Server in a Modular Cluster
      • Scenario: Loss of a non-primary database: Modular Cluster
      • Scenario: Loss of a Primary Site in a Modular Cluster
      • Scenario: Loss of a DR Site in a Modular Cluster
      • Scenario: Loss of Full Cluster in a Modular Cluster
      • Platform User Password Recovery Procedure
      • ‘No Space Left on Device’ Error
      • Loss of the whole cluster and redeploying new servers
      • Error Messages
      • MIB List
      • Analogue line MGCP Data Export
      • Analogue Line SCCP Data Export
      • Call Pickup Group Data Export
      • Contact Center Enterprise Data Export
      • Contact Center Express Data Export
      • Customer Data Export
      • Extension Mobility Data Export
      • FMC Data Export
      • Hunt Group Data Export
      • Hybrid Data Export
      • Line Data Export
      • Phones Data Export
      • Site Data Export
      • Subscriber Data Export
      • Webex Teams Data Export
      • Webex Devices Data Export
      • Webex Workspaces Data Export
      • MS Office 365 Data Export
      • MS Teams Data Export
      • MS Exchange Data Export
      • Pexip Data Export
      • VOSS phone servers data export
      • diag Command Examples
      • SNMP Traps: Applications examples
      • SNMP Traps: Load examples
      • SNMP Examples: Backup
      • SNMP Trap Examples
    • Self-service Guide
      • Purpose
      • Audience
      • Conventions
      • Accessing Self-service
      • First Login and Password Expiry or Reset
      • Accessing Minimal Mode
      • Manage Your Self-service
      • Configure Your Password Reset Questions
      • Reset Your Password
      • User Interface
      • Available Features and Services
      • Session Timeout
      • Buttons and Icons
      • Common Tasks
      • Home
      • My Information
      • Change Your User Language
      • Manage Your Password and PIN
      • Change Your Password
      • Password Hints and Rules
      • Change Your PIN
      • Access Webex
      • Phones
      • Manage a Phone
      • Add Your Own Smart Device
      • Edit a Smart Device
      • Bulk Modify Your Company Phones
      • Your Personal Phone Management
      • Add a Personal Phone
      • Edit a Personal Phone
      • Delete a Personal Phone
      • Bulk Modify Your Personal Phones
      • Voicemail Settings
      • Create your own Voicemail Account
      • Change your Voicemail Settings
      • Alternate Numbers and Notification Devices
      • Manage Alternate Numbers and Notification Devices
      • Caller Input
      • Manage Caller Input Keys
      • Message Actions
      • Manage Message Actions
      • Call Forwarding
      • Activate and Manage a Line for Call Forwarding
      • My Availability
      • Set Do Not Disturb for your Phone
      • Speed Dials and BLFs
      • Manage Speed Dials and Busy Lamps (Phone Button Template)
      • Add a Speed Dial (Abbreviated Dials)
      • Links
    • Health Checks for Cluster Installations Guide
      • Introduction
      • Notification/SNMP setup
      • Check general cluster health
      • Verify web proxy sanity
      • Verify database status
      • Resource utilization checks
      • VMWare checks
      • Backup / export
      • Latency
      • Firewall configurations
      • Data collection for offline analysis
    • Best Practices Guide
      • What’s New
      • Use the Action search to navigate the VOSS UI
      • VOSS deployment topologies
      • Overview
      • Active-Active web weights
      • Active-StandBy web weights
      • Session limits
      • Throttle limits
      • Configurable number of queue processes
      • Planning guidelines for onboarding and ongoing operations
      • Add VOSS over an existing Webex organization
      • Sync overview
      • Data sync types
      • Sync scheduling
      • Cisco UCM sync
      • Cisco UCM Change Notification (CNF) Sync
      • Recommended Cisco UCM sync setups
      • CUC sync
      • LDAP sync
      • Cisco Webex App sync
      • Microsoft syncs
      • Microsoft tenant setup
      • Recommended RIS API data collector interval
      • API resource listing best practice
      • Long running API requests
      • Transaction archiving
      • Automated database cache cleanup
      • Navigation - menu and dashboards
    • Advanced Configuration Guide
      • What’s New
      • Use the Action search to navigate the VOSS UI
      • Login notification banner
      • Transaction log levels
      • Settings
      • Global settings
      • Number cooling auto expiry schedule
      • Add a SMTP server
      • Email Groups
      • Associate / disassociate devices to application users
      • INI purge tool
      • System monitoring configuration
      • System monitoring database statistics
      • System monitoring model counts
      • Automate cluster status
      • UC apps reachability
      • Worker queue
      • Login sessions
      • Feature package customization
      • Field display policies
      • Field display policy settings
      • Example field display policy clone
      • Configuration templates
      • Add a configuration template
      • Configuration templates for array updates
      • Events
      • GUI rules
      • GUI rule for the target model of a configuration template
      • Relations
      • Tags
      • Add and remove tags
      • Add a view
      • Less files and customizing themes
      • Theme banner customization
      • Privacy policy menu items
      • Manage privacy policy menu items
      • Manage themes
      • Theme element color references for the Admin portal
      • VOSS cookie policy
      • Menu diff tool
      • Online help customization
      • Online help model override options
      • Scripts
      • Add and run a script
      • Expect script examples
      • Expect script import format
      • Network device list selection rules advanced configuration
      • Change LDAP user sync
      • Data sync workflows
      • Number inventory flexibility and description customization
      • Configuration overview
      • Site defaults reference
      • Introduction to named macros
      • Customizing quick add groups
      • Quick add user provisioning workflow structure
      • User relation context
      • Config template looping and merging overview
      • Config template looping
      • Config template merge strategy
      • Custom line settings for Smart Add Phone configuration template
      • Reference material
      • Lines - site defaults
      • Phones - site defaults
      • User - site defaults
      • Quick user (subscriber) - site defaults
      • Voicemail - site defaults
      • Webex - site defaults
      • Hot dial PLAR - site defaults
      • Hunt groups - site defaults
      • Call pickup groups - site defaults
      • Configuration template reference list
      • Named macros available to administrators
      • Named macros - site defaults general
      • Named macros - site defaults device
      • Named macros - site defaults line
      • Named macros - site defaults user
      • Named macros - site defaults CUC
      • Named macros - site defaults Hotdial
      • Named macros in configuration templates
      • Pull sync delete threshold
      • Macros
      • Macro syntax brackets
      • Macro syntax multiline
      • Dot notation
      • SELECT FROM WHERE macro syntax
      • Macro nesting
      • Macro syntax to filter by meta properties
      • Macro function syntax
      • Numeric functions
      • String functions
      • List functions
      • Model filters
      • Model instance filters from CSV file
      • Rule filter functions
      • Role at allowed hierarchy function
      • Filter role functions
      • Macro evaluate function
      • CUCM and device functions
      • Jabber device name function
      • Webex App functions
      • Subscriber functions
      • Quick add group functions
      • Zero, unset, boolean, drop, null, and exists functions
      • Time functions
      • Hierarchy functions
      • User details functions
      • Number management functions
      • Phone functions
      • Localization functions
      • Log functions
      • Object functions
      • Conversion functions
      • HTTP functions
      • Email functions
      • Macro examples - simple
      • Macro examples - list macro
      • Macro- and macro function nesting
      • Conditional logic macro function
      • Add a macro inline
      • Add a macro for re-use
      • Create a value substitution macro
      • Substitution macro examples
      • Add an evaluation macro
      • Evaluation macro examples
      • Macro evaluator
    • Language Pack Guide
      • Languages Overview
      • Language Availability and Installation
      • Localization, coverage and caveats
      • Default Language and User Language
      • Selfservice User Languages
      • Language Customization
      • Installation of New Languages
      • Updates to Languages
    • Provider HCS Dial Plan Management Support Guide
      • What’s New
      • Use the Action search to navigate the VOSS UI
      • Telephony, design, and HCS dial plan overview
      • Introduction to the dial plan model in Automate
      • Dial plan roles and privileges
      • Customer HCS Dial Plan
      • Site dial plans
      • Line classes of service
      • Short codes
      • Directory number routing
      • Customers
      • Introduction to number management in Automate
      • Number inventory
      • View number details and usage
      • E164 numbers in the number inventory
      • Number status and usage
      • Number range management
      • Number cooling
      • Number reservation
      • Number inventory alerting
      • Number inventory audit
      • Introduction to E164 inventory management
      • Add an inventory of E164 numbers
      • View an E164 inventory and delete E164 numbers
      • E164 associations ( N to N DN )
      • E164 associations ( N to 1 DN )
      • Migrate translation patterns for E164 to internal number associations
      • Configure inter-site cross-cluster support
      • Manually configure local breakout support
      • Voice mail services
      • Associate or disassociate voice mail services to a customer
      • Pilot numbers
      • Creating DDIs for voice mail pilot numbers
      • Associate or disassociate pilot number and site
      • Add aggregation trunk and route group and associate to existing route list and SLRG
      • SIP profiles
      • SIP profile configuration
      • SIP trunk security profiles
      • SIP trunk security profile configuration
      • SIP trunks
      • SIP route patterns
      • Route groups
      • Route lists
      • Date time groups
      • Locations
      • Device pools
      • Call Manager Groups
      • Route partitions
      • Calling search spaces
      • Calling party transformation patterns
      • Called party transformation patterns
      • CTI route points
      • Time periods
      • Time schedules
      • Clone an instance of a Cisco UCM device model
      • Introduction to load balancing
      • Load balancing using site default device pool
      • Associate a UCM group to a device pool
      • Update the USA device-based routing dial plan
      • Shared line across sites
      • Inventory site
      • Site short codes
      • Configure tail end hop off
      • HCS dial plan macros in Automate
      • Auto-cloning of dial plan schemas and schema groups to the provider hierarchy node
      • Dial plan schemas
      • Clone dial plan schemas
      • Site defaults
      • Run UC overbuild
      • Overriding Cisco UCM group
      • Dial plan schema group
      • Associate custom dial plan schema group
      • Default dial plan schemas
      • Emergency and CLI settings
      • Default dial plan event triggers
      • Manual configuration to correct calling presentation overwrite on calls forwarded to PSTN
      • Global settings
      • Add a SMTP server
      • Email Groups
      • Intra-site extension dialing
      • Multi-site customer with ISP included in SLC
      • Multi-site customer with extension prefix and no ISP
      • Single Site Customer
      • Customer (single- or multi-site) without PSTN prefix
      • Multi-site customer with ISP
      • Intra-site On-Net call
      • Inter-site On-Net call
      • VoIP trunking On-Net Call
      • Local gateway (LBO)
      • Aggregation (CBO)
      • VoIP
      • Non-CER through aggregation
      • Non-CER through local gateway
      • Cisco emergency responder
      • Introduction to PSTN call processing and routing
      • Dial plan determination
      • Country dial plan deployment overview
      • Predefined country dial plans
      • Install country dial plan (.template file)
      • Install country dial plan (.json file)
      • Add a country dial plan to a dial plan before deploying to a customer
      • Add a country dial plan to a deployed customer dial plan
      • Called party number as dialed feature
      • Plus number dialing customization
      • Correct device-based routing CoS to enable SNR
      • Dial plans for Caribbean countries overview
      • North American numbering plan schema
      • Caribbean countries schema (Optional)
      • Country-specific schema
      • Installing the dial plan
      • Local breakout (LBO) workflows
      • Calling search spaces and partitions
      • Architecture primer
      • Directory numbers classification
      • Extension Numbers
      • Site location codes
      • Full national number
      • E.164 number
      • Intersite prefix
      • PSTN access prefix
      • Call limitations
    • Licensing and Subscriber Data Export Guide
      • What’s New
      • License Count
      • License Audit Report File Details
      • Process Command Details
      • Distributing Licensing Reports
      • Set up a Web Proxy
      • System User Audit
      • Troubleshooting and Error Handling
      • Introduction
      • Subscriber data export command
      • Scheduling
      • Using the screen command
      • Analogue line MGCP Data Export
      • Analogue Line SCCP Data Export
      • Call Pickup Group Data Export
      • Contact Center Enterprise Data Export
      • Contact Center Express Data Export
      • Customer Data Export
      • Extension Mobility Data Export
      • FMC Data Export
      • Hunt Group Data Export
      • Hybrid Data Export
      • Line Data Export
      • Phones Data Export
      • Site Data Export
      • Subscriber Data Export
      • Webex Teams Data Export
      • Webex Devices Data Export
      • Webex Workspaces Data Export
      • MS Office 365 Data Export
      • MS Office 365 Service Plans
      • MS Teams Data Export
      • MS Exchange Data Export
      • Pexip Data Export
      • VOSS phone servers data export
      • Network communications external to the cluster
    • Open Source License Usage
      • Core Application (Python)
      • Platform (Python)
      • Portal (JavaScript)
      • Self-service (JavaScript)
      • Insights API (JavaScript)
      • Insights - VOSS Sync (JavaScript)
      • VOSS Product Licensing Service
      • Arbitrator Open Source Licenses
      • Netflow Collector (DS9) Open Source Licenses
      • Licenses for Code in Binary Files
      • Open Source Licenses for Release 25.4
    • VOSS API Guide
      • API Introduction
      • API System Concepts
      • Hierarchy
      • Basic REST
      • API Traversal
      • Request and Response Patterns
      • General Structure of the API
      • Format
      • Authentication
      • Authorization
      • HTTP Methods
      • PUT Versus PATCH
      • API Parameters
      • Filter Parameters for Choices
      • API Request Headers
      • Login and Authorization Tokens
      • Non-interactive Login
      • Access Profiles
      • Time to Live (TTL)
      • Account Endpoint
      • API Response Overview
      • API Response Header
      • Single Resource Response
      • Resource List Response
      • POST/PUT/DELETE/PATCH Response
      • Asynchronous Mutator Transaction Status Callback
      • Example of an Asynchronous Mutator Transaction with nowait=true
      • Correlation Identifiers
      • Example Of A Simple HTTP Server
      • Developer Guidelines
      • Workflow Tasks
      • Developer Tools
      • Fault Responses
      • Error Messages
      • Introduction to Tool APIs
      • Search and Search Result Export
      • Bulk load API
      • Move and Bulk Move
      • Data Extract
      • Custom Workflows
      • List Transactions
      • Get Instance Transactions
      • Poll Transactions
      • Replay Transactions
      • Edit and Replay Transactions
      • Sub Transactions
      • Log Transactions
      • Transaction Choices
      • Transaction Filters
      • API Examples Overview and Conventions
      • POST
      • GET
      • PUT
      • DELETE
      • Bulk Load Example
      • Export Example
      • Example Transaction
      • API Backward Compatibility and Import
      • Using the API Reference
      • API Schema
      • Notifications
      • Metadata
      • References
      • Summary Attributes
      • Path
      • Model Type
      • Actions
      • Singleton
      • Choices Generic Action
      • Add Generic Action
      • Bulk Update Generic Action
      • Clone Generic Action
      • Configuration Template Generic Action
      • Create Generic Action
      • Delete Generic Action
      • Execute Generic Action
      • Export Generic Action
      • Export BulkLoad Template Generic Action
      • Field Display Policy Generic Action
      • Help Generic Action
      • List Generic Action
      • Update Generic Action
      • Import
      • Test Connect
      • Apply
      • Assign
      • Do
      • Lock
      • Promote
      • Reset
      • Vendor Config
      • Wipe
      • Update LDAP Authentication
      • Update LDAP System
      • Data
      • Resources
      • Schema
      • Pagination
      • Introduction to Automate OpenAPI Examples
      • GET /tool/Macro
      • Add a standalone Cisco phone
      • Add a Cisco subscriber
      • Reset a CUCM PIN/password and/or CUC PIN
      • Replace a Cisco phone
      • Associate an existing Cisco device or device profile to subscriber
      • Disassociate a Cisco phone from a subscriber
      • Move a Cisco subscriber between sites
      • Modify line data
      • Modify phone data - line recording details
      • Delete a phone
      • Delete a subscriber
    • Collector (Arbitrator) API Guide
      • References and Conventions
      • Resources Overview
      • ciscocdr
      • system
      • Resources v2 Overview
      • /v2/login
      • /v2/alerts
      • /v2/upgrades
      • /v2/lxt_updates
      • /v2/configs
      • /v2/configs/asset_groups
      • /v2/configs/assets
      • /v2/configs/profiles
      • /v2/configs/probe_groups
      • /v2/configs/probes
      • /v2/configs/credentials
      • /v2/system
      • /v2/users
      • References
    • Netflow Collector (DS9) API Guide
      • Netflow Collector (DS9) API Overview
      • v2/autoMappings
      • v2/firewallAccess
      • v2/monitorDevice
      • v2/remoteDatabaseAccess
      • v2/remoteStorage
      • v2/service
      • v2/snmp
      • Netflow Collector (DS9) API Reference
    • NBI Technical Description and Deployment Guide
      • Overview
      • Introduction
      • NBI Technical Description
      • Billing Payload Definition
      • Integration Considerations and Message Sequencing
      • Operational Matters and Production Hardening
      • Appendix A: Trigger Events and Tracking Table
      • Appendix B: Billing Payload Definition
      • Appendix C: Alarm Definition
    • NBI Troubleshooting Guide
      • NBI SNMP Traps
    • NBI Install Guide
      • Overview
      • Before You Start
      • Software Details
      • Download the Relevant Files
      • VOSS Automate verification
      • Deploy the new install OVA
      • Install and Configure the NBI Application
      • NBI Checks
  • .rst
  • 25.4 »
  • Explore all guides »
  • VOSS Core Guide »
  • Role Based Access »
  • VOSS cookie policy

VOSS cookie policy

VOSS cookie policy#

When formulating a cookie policy, customers should include details on the use of cookies by VOSS. The following text provides details on the use of cookies in VOSS that can be included in the policy:

VOSS uses cookies for the following purposes:

Personalization - we use cookies to store information about your most recent settings,
preferences and to personalize our website for you.

The cookies used for this purpose are:

hierarchyTreeSaveStateCookie
resourceTreeSaveSelectedCookie
resourceTreeSaveStateCookie
ace.settings
sso_login_url

Security - we use cookies as an element of the security measures used to protect
user accounts, including preventing fraudulent use of login credentials, and to
protect our website and services generally.

The cookies used for this purpose are:

* Administrator login:

  csrftoken
  sessionid

* Self-service login:

  csrftoken
  sessionid
  session
  rbacInfo

previous

Support for privacy and security notices

next

Login notification banner

Was this page helpful?

By VOSS Solutions

© Copyright 2026, VISIONOSS LIMITED.