Detailed Teams Users#

Microsoft

Tip

Use the Action search to navigate the VOSS UI

Overview#

Automate supports configuration of calling (voice) settings for Microsoft users with enabled accounts, from within the Admin Portal. Configurable settings include voicemail, call settings, and dial out policy, such as call forward and delegation.

Important

  • If you’re upgrading to Automate 21.4 from an earlier version, you may need to run an import to ensure all user call settings are imported and are in sync with the settings for this functionality in the Microsoft Teams cloud portal.

  • User calling settings display and are configurable only for Microsoft users with enabled accounts that can have user calling settings. For example, resource accounts do not have calling settings.

Note

Call delegation allows you to assign another user to make or receive calls on your behalf, for example, when you’re out of office or otherwise unable to make or receive calls from your device. In this case, VOSS Automate allows you to define user calling settings that assign the person authorized to make or receive calls on your behalf, including whether this user may change your call settings.

Note

Microsoft Teams identity values displayed on this page (for example, the user principal name used to identify and configure calling settings) are maintained automatically by Microsoft provisioning and update workflows. These values are derived from the Microsoft tenant configuration and are not updated via the Detailed Teams Users page.

On the Detailed Teams Users page you can:

  • View and configure a user’s lines, services, and policies

  • View the user’s details

    ../../_images/detailed-teams-user-1.png

  • Configure call forward and delegation (user calling settings and dial out policy). See Microsoft Online User Dial Out Policy Mapping.

  • View and configure the user’s voicemail settings

    ../../_images/detailed-teams-user-2.png

Related topics

Configure call forward and delegation#

This procedure adds and updates user calling settings.

  1. Go to Microsoft User Services, then, in the Quick Actions, click Call Forward & Delegation.

    The list view displays configured user calling settings, with a default sort by user principal name.

    ../../_images/call-forward-and-delegation.png

    Note

    Alternative step: You can also view and edit call forward and delegation settings (user calling settings and user dial out policy) for a Microsoft user via the Detailed Teams Users page.

  2. Click on a user in the list view that has the Account Enabled column set to True (green check icon), to open their calling settings configuration page.

    ../../_images/user-calling-settings-manage.png

  3. At User Dial Out Policy, select an outbound calling setting from the drop-down. Options are:

    • Any destination

    • In the same country or region as the organizer

    • Don’t allow

  4. At User Calling Settings, configure call answering options for this user:

    Note

    User calling settings display and can be configured only for Microsoft users with enabled accounts, that can have user calling settings (for example, resource accounts do not have user calling settings).

    The table describes configurable options, which depend on the call answering rule you choose:

Call Answering Rule

Description

Ring devices

When call answering rule is Ring devices, choose one of the following Ring device settings for these Also allow options:

  • Simultaneous ring a user

    Select a person, and choose settings in case the call is unanswered, for example, send to voicemail, forward to another person or to another number, allow group call pickup, set up call delegation, or do nothing. You can also define the number of seconds to wait before the call is redirected.

  • Simultaneous ring a number

    Specify another number to ring at the same time, and define rules if the call is not answered.

  • Call delegation

    Set up call delegation (choose the user, set up permissions, and define whether the delegated user may change call settings).

  • Group call pickup

    Define how the call is redirected if no user answers the call, for example, send to voicemail, forward to a specified person or number, set up call delegation, or do nothing. Also define how many seconds to allow the device to ring before redirecting.

  • None

    If Also allow is set to None, define ring settings if the call is not answered, including the number of seconds to wait before redirecting the call.

Be immediately forwarded

When your call answering rule is to immediately forward the call, at Call forward type, choose one of the following options, and configure forwarding settings:

  • Voicemail

    The call is forwarded to your voicemail.

  • Forward to a person

    Choose the relevant alternative user to forward the call to.

  • Another number

    Specify the alternative number to forward the call to.

  • Delegate

    Set up call delegation, and define rules for how the call is handled if the call is not answered by the delegated user.

  • Group call pickup

  1. Save your changes.

Configure Microsoft user voicemail settings#

This procedure configures voice mail settings for a Microsoft user in Automate.

Note

Automate supports syncing and management of Microsoft Teams user voice mail settings. Any changes you make for these settings in Automate or in the Microsoft Teams online portal are automatically and immediately synced between Automate and the Microsoft online portal.

The Microsoft user voice mail service can also be applied via Microsoft Quick User and a Quick Add Group (QAG) that includes the voice mail settings.

  1. Log in to the Admin Portal, then go to Detailed Teams Users to display the list view of Microsoft users.

  2. Click on the relevant user to view and edit the user’s settings.

  3. Locate User Voicemail Settings on the page.

  4. Update voice mail settings for this user, any of the following:

    • Enable/disable voicemail.

    • Select the prompt language.

    • Select the call answering mode, either of the following:

      • Caller can leave a voice mail

      • Play an outgoing message to the caller

      • Service declines the call with no message

    • Enable/disable call transferring.

    • Optionally, fill out a default greeting prompt and a default out-of-office prompt.

    • Define whether to always play out-of-office greetings.

    • Define when to apply the voice mail settings, either when sending automatic replies and/or when the calendar shows out-of-office.

  1. Click Save. Your changes are immediately and automatically updated for this user in the Microsoft Teams online portal.

Related topics