Cisco Auto Attendant Schedule#

Tip

Use the Action search to navigate the VOSS UI

Overview#

Note

You can only manage schedules at the same hierarchy level (or lower) as your log in level. For example, if you login as a customer administrator, you can view schedules at your own customer hierarchy level, and add new schedules at (or below) your hierarchy level.

During initial installation, VOSS imports two predefined schedules from Cisco Unity Connection. These are accessed via the Schedule page for CUC:

  • All Hours

  • Weekdays

By default, the All Hours schedule is configured to be “active” 24 hours a day, 7 days a week, with no holidays. Routing rules that follow this schedule will always be active, and call handlers that use this schedule ‘as is’, will never use off hour transfer settings or play closed greetings.

The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Cisco Unity Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule.

Note

By default the Holidays schedule is not configured for any days or times. — at a minimum you may want to add days and times to this holiday schedule when your organization will be closed.

Holidays

When a Holiday setting is in effect, holiday greetings are played (if enabled), and off hours transfer rules are observed. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.

Related topics

Add a call handler (auto attendant) schedule#

You may want to create a new schedule for your organization.

The flowchart sets out the steps to add a call handler (auto attendant) schedule.

@startuml 'Auto Attendant Schedule Management Flowchart !include style.iuml start if (Schedule needs to include holidays?) then (Yes) :[[../src/user/concepts-services-cuc-schedule#holiday-schedule Holiday Schedule]]; :[[../src/user/concepts-services-cuc-schedule#standard-hours-schedule Standard hours schedule]]; note left Enable: "Uses Holiday Schedule" and select the created Holiday Schedule from the drop-down. end note else (No) :[[../src/user/concepts-services-cuc-schedule#standard-hours-schedule Standard hours schedule]]; endif :[[../src/user/concepts-aa-call-handler.html Add Cisco Auto Attendant]]; note right * Prerequisite for the Auto Attendant Schedule is the created schedule above * Add the auto-attendant end note :View Cisco Auto Attendant / add Schedule; note right Then at View auto-attendant, "Call Handler Basics", select the created Schedule and save end note end @enduml

Standard hours schedule#

On the Schedule page, modify or add the (‘Standard Hours’) schedule:

../../_images/call-handler-schedule.png

Click Schedule Details + enter or select the following fields:

  • Name

  • Start Time

  • End Time.

  • Is Active <day>

Take note of the following field: Uses Holiday Schedule. If you want your schedule to recognize days that are included as holidays in a holiday schedule, then choose a holiday schedule from the Uses Holiday Schedule drop-down list. Any day included in the selected holiday schedule will be recognized as a holiday.

Note

  • Another method to create a new schedule is to:

    1. Select an existing schedule from the Schedule list view.

    2. Clone it (Action > Clone) to the desired hierarchy level.

    3. Edit as required.

    4. Click Save.

  • Only one schedule is assigned to the auto attendant, so a required custom ‘Holiday’ schedule can be added to a custom ‘Standard Hours’ schedule by using the Uses Holiday Schedule drop-down list. This custom ‘Standard Hours’ schedule is then assigned to the auto attendant.

This schedule can then be selected as the Schedule from the created auto attendant on View Cisco Auto Attendant.

../../_images/view-aa-schedule.png

Holiday Schedule#

To create a new holiday schedule:

  1. Select the Is Holiday checkbox.

  2. Click Holiday Details + enter the following fields:

    • Name

    • Holiday Start Date

    • Holiday End Date

    • Start Time

    • End Time.

  3. Add more days to the holiday as required by clicking + next to the entered holiday, and entering new details in the fields.

  4. Click Save when complete.

../../_images/call-handler-holiday-schedule.png

Update a call handler schedule#

  1. In the Admin Portal, go to the CUC Schedule page.

  2. In the Schedule list view, click on the schedule you wish to edit.

  3. Update the relevant fields. See Add a call handler (auto attendant) schedule

    Note

    If you’re updating a Holidays schedule, click the Plus icon at Holiday Details, then fill out details for the holiday, including Name, Start Time, End Time, and select End of Day to define whether the schedule becomes inactive at midnight on the day of the holiday. Finally, click in the Start Date and End Date field to select a date for the holiday from the calendar date picker.

    ../../_images/schedule-holidays-update.png

  4. Save your changes.

Delete a call handler schedule#

  1. In the Admin Portal, go to the CUC Schedule.

  2. In the Schedule list view, select the checkbox adjacent to the schedule you want to delete. If you want to delete more than one schedule, select multiple checkboxes.

  3. Click the toolbar Delete icon.

  4. In the dialog asking you to confirm the deletion, click Yes.