Webex Hunt Groups#

Overview#

Webex Hunt Groups are synchronized from Webex Control Hub and can be added, updated, or removed from the VOSS Automate Admin Portal (relation/WebexHuntGroup). Any changes you make in Automate are reflected in Webex, including updates to the internal number inventory.

The configuration fields shown in Automate align with the fields available in Webex Control Hub.

With Webex Hunt Groups in VOSS Automate, you can:

  • Manage hunt groups synced from Webex Control Hub

  • Specify Webex caller ID and dialing name

  • Add and configure agents using multiple agent types

  • Assign call policies for call distribution

  • Enable always-on or rule-based call forwarding

  • Keep number inventory in sync automatically

Adding a Webex Hunt group#

To create a new Webex hunt group:

  1. Go to Add Hunt Group.

  2. Select the site where the hunt group will be created.

  3. Enter the required hunt group detail. Fill out details for the hunt group.

  4. Add one or more agents to the hunt group.

    Each agent is assigned an agent type, and different agents in the same hunt group can use different types. For example, a single hunt group can include three agents, each using a different agent type (for example, one user, one workspace, and one virtual line).

    Supported agent types:

    • People: A Webex user. Provide the user’s email address as the agent ID.

    • Place: A workspace. Provide the workspace ID.

    • Virtual Line: A virtual line. Provide the virtual line ID.

  5. In the Direct Line Caller ID Name, choose how the caller ID name is presented for the hunt group:

    • DISPLAY NAME: Uses the hunt group’s existing name. When selected, the caller ID is visible in the Name field.

    • CUSTOM NAME: Allows you to specify a custom caller ID name that is displayed when the hunt group places calls.

  6. On the Call Policies tab/panel, select the call distribution policy for the hunt group.

Updating Webex Hunt Group#

When editing an existing hunt group, you can:

  • Update or remove agents

  • Modify agent configuration

  • Update call policies

  • Update the hunt group’s caller ID settings

  • Update call forward settings:

    • Always: All calls are forwarded to a specified destination.

    • Selective: Calls are forwarded based on defined rules. Each rule is created using specific, configured criteria.