Automate Service Desk - Additional Admin Functions - Admin Tools

Automate Service Desk - Additional Admin Functions - Admin Tools#

General tools, file access and information for the Service Desk Role

Overbuild Tools
Link Text	Type	Display	Filter Options	Field Display Policy	Configuration Template	Condition	Description
Overbuild Overview	view/OverbuildOverview	form					Overview counts of service resources in the system and to see elements that may need to run through overbuild
Site Defaults	data/SiteDefaultsDoc	list					View site default values to see and adjust overbuild settings for the site
Run Overbuild	view/EasyOverbuild	form					Run the overbuild tool to move resources
Run Analogue Gateway Overbuild	view/GS_AGW_overbuild_VIEW	form				{{ macro.is_cisco_cucm_enabled }}	Run the analog gateway specific tool to move analog gateway resources
Run Dial-Plan Overbuild	view/MKI_DialPlan_Overbuild_View	form				{{ macro.is_cisco_cucm_enabled }}	Run dial plan specific overbuild tool
Dial-Plan Overbuild Search Queries	data/BrownField	list	[{'filter_by': 'name', 'operation': 'contains', 'filterValue': 'Overbuild_Search_Queries', 'ignore_case': True}]			{{ macro.is_cisco_cucm_enabled }}	Review the dial plan queries for overbuild
Fix User Phone Associate Tool	view/FixUserAssociateDevices	form				{{ macro.is_cisco_cucm_enabled }}	Tool to run and fix user and phone association
Move user (without Services)	view/HcsMoveUsersVIEW	list					Move User advanced feature to move user (without services) to a different hierarchy. If moving a user with services - use the Move User on the related user dashboards.