Add UCCE service#

Tip

Use the Action search to navigate the VOSS UI

This procedure adds a Cisco UCM Contact Center Enterprise (UCCE) service. .. note:

* Only ONE instance of a UCCE server can be created for a CUCM cluster.
* Only ONE instance of UCCE service can be created for a UCCE server.
* For CUSP only ONE trunk of type CUSP needs to be added.
* To delete a server, ensure the service is deleted first.

Pre-requisites:

  • A customer and site dial plan is required to add a UCCE service.

Perform these steps:

  1. Log in to the VOSS UI as Provider admin at the Customer hierarchy.

  2. Go to the CC Services page.

  3. Click the Plus icon to add a new Contact Center (UCCE) service.

  4. Configure the service.

    • Fill out a unique name for the service and optionally, a description.

    • Fill out the associated UCCE server name.

    • Add internal service numbers, one or more, and provide the service number pattern (route pattern) for each instance.

  5. Save your changes.