Add Cisco UCCE Server#

Tip

Use the Action search to navigate the VOSS UI

This procedure adds a Cisco UCM Contact Center Enterprise (UCCE) server.

  1. Log in to the VOSS UI as Provider admin at the Customer hierarchy.

  2. Go to the CC Servers page.

  3. Click the Plus icon (+) to add a new UCCE server.

  4. Configure the new UCCE server, then save your changes. The table describes UCCE server settings:

Field

Description

Contact Center Server Name

Unique name for this UCCE server. Mandatory.

Description

Server description.

CUCM

Mandatory. The CUCM device to associate with this UCCE server.

Transfer Conference Pattern

Transfer conference pattern used when transferring calls between agents. Mandatory.

Network VRU

Pattern used to route calls to a CVP. Mandatory.

SIP Trunks

Mandatory.

  • Trunk Destination Type: CVP or CUBE (ENT) or CUSP SIP Trunk. Mandatory. Both CVP and CUBE (ENT) trunks must be added for this UCCE server to be added successfully.

  • Trunk Destination Address: Mandatory. The destination address of the CVP or CUBE (ENT) or CUSP SIP Trunk. Multiple destination addresses & ports can be added for each trunk type.

  • Trunk Destination Port: The destination port of the CVP or CUBE (ENT) or CUSP SIP Trunk, if no value provided system takes 5060 as default.

  • Trunk Security Profile: The SIP trunk Security Profile to be used by each trunk. Mandatory.

  • SIP Profile: The SIP trunk profile to be used by each trunk. Mandatory.

For 500/1000/4000/12K/SCC - You must provide information for a CVP and a CUBE (ENT) SIP Trunk. For Small Contact Center, both the CVP and CUBE (ENT) trunks should have the same IP address with a different Trunk Security Profile selected in the Trunk Security Profile drop-down for each trunk.

For CUSP - You must provide information for a CUSP SIP Trunk. Only one trunk type can be added.

Note

For CUSP, use only one SIP trunk. For CVP or CUBE (ENT), use two SIP trunks.

  1. Device Pool will create automatically as a part of UCCE server with the name “Cu<CUSTOMER_ID>-CC<CC_SERVER_ID>-DP” with the default Call Manager Group & Region.

  2. Call Manager Group & Region can be changed in the Cisco Unified Communications Manager as desired.

  3. Two application users creates with names pguser & pguser2 - both are created with default password “cisco”.

Note

  • The pguser & pguser2 names may be changed to tie with the Customer ID in future releases.

  • For all the phone line CSS of a site, add Cu<CUSTOMER_ID>-CC<CC_SERVER_ID>-Xfer4CCServer-PT to the Class of Service member list as a partition with the next available index.

  • The admin needs to add Default Region as related regions for each site region created for a site.

  • Reset the trunk by clicking the Reset button in the Trunk page after updating the SIP profile.