Webex call pickup groups#

Webex pickup groups are synced from Webex Control Hub and can be added, removed, and updated from the Automate Admin Portal.

  • Relation (for menu item): relation/WebexCallPickup

Available fields on the input forms in Automate align with available fields in Webex Control Hub.

Add a Webex call pickup group:

  1. Go to Webex Call Groups.

  2. Click Add Call Pickup Group, then select the site.

  3. Fill out a name for the call pickup group.

  4. Add one or more agents to the call pickup group, and select the agent type, one or more of the following:

    Note

    You can, for example, add three agents, and each agent can be a different agent type.

    • People (a user/person, and provide an email address as their ID)

    • Place (a workspace, and provide a workspace ID)

    • Virtual line (and provide the virtual line ID)

Modify Webex call pickup group:

  • Name cannot be modified. Delete and re-add to update the name.

  • You can update or delete agents.