What’s New#

VOSS Core Guide: Release 25.4#

  • EKB-17551: Multivendor Move does not roll back Microsoft User device models on failure. See: Move user & services

    Added rollback limitations for hybrid/multi vendor moves.

  • EKB-20034: Delete hybrid Cisco MS user from relation/User leaves user at site level. See: Hybrid Cisco-Microsoft Conversion

    Details added for move of MS elements to customer when deleting MVS hybrid user with MS elements.

  • EKB-24350: Support purge operation in bulk loaders. See: Bulk load template sheet layout

    Docs updated for Purge operation.

  • EKB-25296: Allow secondary numbers to be added to Webex users. See: Webex Quick User

    Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.

  • EKB-25296: Allow secondary numbers to be added to Webex users. See: Webex User Details

    Updated Webex Quick User documentation to clarify primary number mapping and secondary line provisioning.

  • EKB-25307: Allow Webex Quick Add Device to add multiple lines. See: Configuration templates

    Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.

  • EKB-25307: Allow Webex Quick Add Device to add multiple lines. See: Webex devices

    Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.

  • EKB-25307: Allow Webex Quick Add Device to add multiple lines. See: Quick Add Webex Device

    Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.

  • EKB-25307: Allow Webex Quick Add Device to add multiple lines. See: Replace Webex device

    Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.

  • EKB-25307: Allow Webex Quick Add Device to add multiple lines. See: Webex Workspaces

    Updated Webex documentation to explain multi-line support in Quick Add Webex Device and how lines are assigned and preserved across related workflows.

  • EKB-25559: Cannot add multiple lines on Webex VG devices (relation/WebexDevice). See: Webex devices

    Clarified that multi-line support for Webex VG devices is available based on device capabilities, explained when the Lines tab is shown, and noted Webex platform limits that may affect adding additional lines.

  • EKB-26111: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name. See: Webex auto attendants

    Updated the Webex Auto Attendants and Hunt Groups docs to clarify how caller ID names are selected, in line with recent Webex API changes.

  • EKB-26111: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name. See: Webex Hunt Groups

    Updated the Webex Auto Attendants and Hunt Groups docs to clarify how caller ID names are selected, in line with recent Webex API changes.

  • EKB-26112: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name. See: Workspace call settings

    Workspace call settings documentation updated.

  • EKB-26113: Webex API change 31 March 2026: Deprecation of firstName, lastName and displayName in Caller ID and Dialing Name. See: Webex User Details

    Added details for how caller ID works for Webex users in VOSS after Webex’s deprecation of some fields.

  • EKB-26494: Full dial out policy support. See: Detailed Teams Users

    The update documents how admins can clone and modify Microsoft Online dial‑out policies at different hierarchy levels and how these enabled policies flow into the user’s outbound calling settings.

  • EKB-26494: Full dial out policy support. See: Microsoft Online User Dial Out Policy Mapping

    The update documents how admins can clone and modify Microsoft Online dial‑out policies at different hierarchy levels and how these enabled policies flow into the user’s outbound calling settings.

  • EKB-26529: QuickSubscriber - Allow CUCMUser move from customer level when DataUser is already at the target site. See: Move user & services

    Updated the Move user and Move user & services topics to clarify that CUCM users are automatically aligned and moved to the target site when the data user already exists there.

  • EKB-26529: QuickSubscriber - Allow CUCMUser move from customer level when DataUser is already at the target site. See: Move user

    Updated the Move user and Move user & services topics to clarify that CUCM users are automatically aligned and moved to the target site when the data user already exists there.

  • EKB-26618: Dropdown resource link icon improvements. See: Guide to the Admin Portal user interface

    Updated the docs for improvements to resource link behavior in the GUI, including GUI rule overrides, access-based hiding of links, and mapping of macros and data/device models to relations.

  • EKB-26618: Dropdown resource link icon improvements. See: Quick Add Groups

    Updated the docs for improvements to resource link behavior in the GUI, including GUI rule overrides, access-based hiding of links, and mapping of macros and data/device models to relations.

  • EKB-26717: Default FDP for msteamsonline/CsOnlineUser missing Voicemail settings. See: Detailed Teams Users

    Moved MS voicemail settings topic to Detailed Teams Users topic. These settings are now exposed in the default FDP.

  • EKB-26807: Support for widget filtering by date. See: Manage dashboards and widgets

    Widget date range details updated.

  • EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced. See: LDAP user sync

    Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.

  • EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced. See: Introduction to user syncs

    Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.

  • EKB-27139: Skip update of Webex user during LDAP user update if Control Hub is DirSynced. See: Webex users

    Docs updated to clarify when LDAP-triggered updates skip Webex user updates in directory-synced Control Hub environments.

  • EKB-27247: System user audit: extend system user existence search with configured MultivendorUserMappingMacros. See: System User Audit

    Updated the System User Audit documentation to explain how Automate more reliably identifies users when usernames differ across systems.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Cisco Quick User

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Cisco User Details

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Detailed Teams Users

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Manage users

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Offboarding (Microsoft)

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Offboard user (Webex or Microsoft)

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Move a Microsoft user between sites using offboard and onboard

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Onboard user (Cisco)

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Onboard user (Microsoft)

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: System User Audit

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: System User Details

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Introduction to user management

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: User settings for admins and end users

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Webex Quick User

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Webex users

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27248: System user provisioning (all vendors): stamp all vendor username fields applicable for onboard/offboard features. See: Webex User Details

    User‑management topics were updated to clarify that vendor-specific usernames are automatically maintained by the system during onboarding, updates, moves, and offboarding.

  • EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser. See: Webex Quick User

    Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.

  • EKB-27296: Webex - Make user fields read only on DirSynced Hub in QAS and relation/SparkUser. See: Webex User Details

    Doc updated for read-only fields on add/update Webex user when Webex Control Hub is dir-synced.

  • EKB-27416: MS QAS fails when enabling “Use next available line” option if INI has vendor as “Cisco, Microsoft”. See: Manage number filters

    Clarified Microsoft Quick User behavior for Use next available line, documenting that automatic assignment requires Microsoft‑only vendor numbers and excludes multi‑vendor inventory, regardless of filtering.

  • EKB-27416: MS QAS fails when enabling “Use next available line” option if INI has vendor as “Cisco, Microsoft”. See: Microsoft Quick User

    Clarified Microsoft Quick User behavior for Use next available line, documenting that automatic assignment requires Microsoft‑only vendor numbers and excludes multi‑vendor inventory, regardless of filtering.

  • EKB-27467: Cisco CUCM: CNF data sync schedule does not execute after setting timed execution values. See: Cisco UCM Change Notification (CNF) Sync

    This update clarifies the default behavior for multi execution scheduling and notes that schedules no longer require checkbox toggling to run.

  • EKB-27467: Cisco CUCM: CNF data sync schedule does not execute after setting timed execution values. See: Sync scheduling

    This update clarifies the default behavior for multi execution scheduling and notes that schedules no longer require checkbox toggling to run.

  • EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent. See: Cisco Quick User

    Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.

  • EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent. See: Microsoft Quick User

    Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.

  • EKB-27489: Add email address to QuickAddSubscriber Message section when an email is sent. See: Webex Quick User

    Documentation updated to note that the user’s email address is now included in the final transaction message when a welcome email is sent during Quick Add User.

  • EKB-27555: SDD: cannot add custom values to additionalDevicePool fields. See: Site defaults

    Updated site defaults, device pool name field in Overbuild Defaults now accepts custom text/macro values.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Configuration templates

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Field display policies

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Workspace Device Configuration Profiles

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Webex devices

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Quick Add Webex Device

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Replace Webex device

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27711: Rework Webex devices to support dynamic configuration. See: Reset devices to baseline

    Clarified Webex documentation to reflect dynamic configuration behavior and set correct expectations across device provisioning, profiles, replacement, and baseline reset.

  • EKB-27746: Include Machine Action in Defender overbuild. See: Overbuild for Microsoft

    Updated the overbuild documentation to clarify that Microsoft Defender machine actions automatically follow their associated machines during Endpoint overbuild.

  • EKB-27817: Add provider and reseller to rule model hierarchy type for view/MultiVendorServiceUserMove_VIEW. See: Move user & services

    Updated the Move User & Services documentation to clarify Provider and Reseller hierarchy support for the MultiVendorServiceUserMove view.

  • EKB-27937: Rework Webex “Replace Device” to work with new dynamic settings and multi line. See: Replace Webex device

    The Replace device documentation was updated to clarify that the existing Webex device is removed before the replacement is added to prevent device-limit errors.

  • EKB-27966: Add MRA support for Cisco 9811. See: Phone types

    This documentation update clarifies that device feature availability (such as MRA) is determined by CUCM device model capabilities rather than phone type definitions, and that VOSS may apply internal adjustments when required to expose supported features

  • EKB-28002: Add linked site to “Automate - Self Service Role”. See: Role-based dashboards and menus

    Added “Linked Site” to the “Automate - Self Service” role hierarchies and noted 25.4 support with upgrade guidance.

  • EKB-28014: Add 88XX and 98XX phones to HcsDeviceTypeDAT instances. See: Device types

    Updated Device Types topic.

  • EKB-28085: Cisco auto attendant: hide hyperlink for schedule. See: Cisco Auto Attendant

    Updated the call handler basics tab for Cisco Auto Attendants (the schedule field no longer has a link)

  • EKB-28101: Cisco CUCM: Uploading large MOH file fails after 60 seconds due timeout waiting for CUCM. See: CUCM Music on Hold

    Updated MOH docs to clarify large file upload behavior and timeout expectations.

  • EKB-28115: Webex API change 27 April 2026: Id fields in Device should support null values. See: Webex devices

    Clarified Webex device identifier handling during sync to reflect nullable ID fields returned by the Webex API.

  • EKB-28118: Allow Webex location PSTN enable and disable. See: Webex locations

    Added documentation for enabling and disabling PSTN on Webex locations, including the Enable Webex Calling setting.

  • EKB-28120: Move Cisco Phone: Default CSS is not set to boolean True when “Move Lines to new site” is unchecked (set to False). See: Move Cisco Phones

    Updated the Move Cisco Phone documentation to explain the “Move lines to new site” option, including how phones are moved when this option is unchecked.

  • EKB-28122: Sending large dashboard export report over email fails with “Read timed out. (read timeout=30)”. See: Manage dashboards and widgets

    Docs updated for how VOSS handles the export of large dashboard data reports.

  • EKB-28167: Update field title and help text for Phone field on view/UserPhoneMovePhones_VIEW. See: Move Cisco Phones

    Updated the docs for the new field name on Move Cisco Phones.

  • EKB-28213: Allow DashboardColorMapping and DashboardValueMapping to be cloned down with the same name. See: Manage dashboards and widgets

    Docs updated to explain how mapping instance names persist across hierarchies.

  • EKB-28285: Allow full export of dashboard when counter and link menus exist on a dashboard with Automate Analyzed data. See: Manage dashboards and widgets

    Widget data export behavior docs updated.

  • EKB-28390: Cannot remove a solution from the MS Tenant. See: Global settings

    Updated Microsoft tenant documentation to reflect support for removing solutions.

  • EKB-28390: Cannot remove a solution from the MS Tenant. See: Microsoft tenant setup

    Updated Microsoft tenant documentation to reflect support for removing solutions.

  • VOSS-1470: Remove the need for Standalone Microsoft PowerShell Proxy. See: Introduction to Microsoft UC integration

    Added details on new integrated MS PowerShell service and its usage

  • VOSS-1470: Remove the need for Standalone Microsoft PowerShell Proxy. See: Microsoft tenant setup

    Added details on new integrated MS PowerShell service and its usage

  • VOSS-1470: Remove the need for Standalone Microsoft PowerShell Proxy. See: PowerShell proxy server

    Added details on new integrated MS PowerShell service and its usage

  • VOSS-1490: (EKB-26832: Support for setting precision on all relevant widget types). See: Chart widgets

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: (EKB-26832: Support for setting precision on all relevant widget types). See: Counter widgets

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: (EKB-26693: Support for dynamic Text widgets). See: Manage dashboards and widgets

    Docs updated for Meeting Rooms Management.

    Doc updated with details for dynamic text widgets.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Introduction to VOSS dashboards

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: (EKB-26693: Support for dynamic Text widgets). See: Introduction to VOSS dashboards

    Docs updated for Meeting Rooms Management.

    Doc updated with details for dynamic text widgets.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Dashboard management reference

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: (EKB-26832: Support for setting precision on all relevant widget types). See: Dashboard management reference

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: (EKB-26693: Support for dynamic Text widgets). See: Dashboard management reference

    Docs updated for Meeting Rooms Management.

    Doc updated with details for dynamic text widgets.

  • VOSS-1490: (EKB-26693: Support for dynamic Text widgets). See: Text widgets

    Docs updated for Meeting Rooms Management.

    Doc updated with details for dynamic text widgets.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Overbuild for Microsoft

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Introduction to Meeting Rooms Management

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Manage meeting rooms and devices

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Introduction to overbuild

    Docs updated for Meeting Rooms Management.

  • VOSS-1490: Meeting Room Analytics and Reporting. See: Run UC overbuild

    Docs updated for Meeting Rooms Management.

  • VOSS-1530: Support for Alerting on Core Framework. See: Alerting on the Core Framework

    Added details for the Core alerting feature.

  • VOSS-1530: Support for Alerting on Core Framework. See: Email Groups

    Added details for the Core alerting feature.

  • VOSS-1547: Themes: Enhancements. See: Introduction to themes

    Added details on new theme options and functionality: defaults, dark mode and command line options

  • VOSS-1547: Themes: Enhancements. See: Theme element color references for the Admin portal

    Added details on new theme options and functionality: defaults, dark mode and command line options

  • VOSS-1547: Themes: Enhancements. See: Manage themes

    Added details on new theme options and functionality: defaults, dark mode and command line options

  • VOSS-1581: (EKB-25720: Support for custom widget fields). See: Chart widgets

    Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

  • VOSS-1581: (EKB-25720: Support for custom widget fields). See: Manage dashboards and widgets

    Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

  • VOSS-1581: (EKB-27278: Improve Dashboard Drilldown Capabilities). See: Dashboard management reference

    Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

  • VOSS-1581: (EKB-25720: Support for custom widget fields). See: Table widgets

    Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

  • VOSS-1581: (EKB-25720: Support for custom widget fields). See: Text widgets

    Added details dashboard enhancements: custom widgets and filtering, drilldown and color mapping

  • VOSS-1593: Support Anomaly Detection in the Core Framework. See: Anomaly Detection Usage

    Added details on configuration and use of VOSS anomaly detection feature

  • VOSS-1622: License Management Updates. See: View system details and VOSS licenses

    Documentation added for the License Management feature.

  • VOSS-1622: License Management Updates. See: Introduction to License Management

    Documentation added for the License Management feature.

  • VOSS-1622: License Management Updates. See: Microsoft users and licensing

    Documentation added for the License Management feature.