Automate - UC Integration - Cisco Webex Contact Centre Configuration

Webex Contact Centre Dashboard

Counters

COUNTERS
location_city Webex Contact Centre Sites device/spark/CXSite	people Webex Contact Centre Teams device/spark/CXTeam	person_outline Webex Users relation/SparkUser	person_outline Webex Contact Centre Users device/spark/CXUser

Links

Customer Experience
Link Text	Type	Display	Filter Options	Field Display Policy	Configuration Template	Condition	Description
Channels	relation/WebexCXChannel	list	[]				Webex Contact Centre Entry Points
Queues	device/spark/CXContactServiceQueue	list	[]				Webex Contact Centre Queues
Business Hours	device/spark/CXBusinessHours	list	[]				Webex Contact Centre Business Hours
Audio Files	device/spark/CXAudioFile	list	[]				Webex Contact Centre Audio Files
Flows	device/spark/CXFlow	list	[]				Webex Contact Centre Flows

Desktop Experience
Link Text	Type	Display	Filter Options	Field Display Policy	Configuration Template	Condition	Description
Multimedia Profiles	device/spark/CXMultimediaProfile	list	[]				Webex Contact Centre Multimedia Profiles
Outdial ANI	device/spark/CXOutdialANI	list	[]				Webex Contact Centre Outdial ANI
Dial Plans	device/spark/CXDialPlan	list	[]				Webex Contact Centre Dial Plans
Address Books	device/spark/CXAddressBook	list	[]				Webex Contact Centre Address Books
Desktop Profiles	device/spark/CXDesktopProfile	list	[]				Webex Contect Centre Desktop Profiles

Advanced
Link Text	Type	Display	Filter Options	Field Display Policy	Configuration Template	Condition	Description
Holidays	device/spark/CXHolidayList	list	[]				Webex Contact Centre Holidays
Overrides	device/spark/CXOverrides	list	[]				Webex Contact Centre Overrides
Work Type	device/spark/CXWorkType	list	[]				Webex Contact Centre Work Type
Auxiliary Codes	device/spark/CXAuxiliaryCode	list	[]				Webex Auxiliary Codes

User Management
Link Text	Type	Display	Filter Options	Field Display Policy	Configuration Template	Condition	Description
Sites	device/spark/CXSite	list	[]				Webex Contact Centre Sites
Teams	device/spark/CXTeam	list	[{'filterValue': 'true', 'filter_by': 'active', 'operation': 'equals'}]	default			Webex Contact Centre Teams
Skill Definitions	device/spark/CXSkill	list	[]				Webex Contact Centre Skill Definitions
Skill Profiles	device/spark/CXSkillProfile	list	[]				Webex Contact Centre Skill Profiles
User Profiles	device/spark/CXUserProfile	list	[]				Webex Contact Centre User Profiles
Webex Users	relation/SparkUser	list	[]	SparkUserFDP			Webex Users
Onboard User (Quick Add)	view/WebexTeamsSubscriberQas	form	[]	default			Add or enable a User with CC Services

Tables

TABLES
Title	Resource	Fields	Drill-down
License Summary	Webex Calling License	License Name Total Licenses Purchased Licenses Used Subscription Reference	drilldown-modelType: N/A