UC Analytics#

VOSS UC Analytics delivers powerful, business-context insights into every aspect of your UC environment. With detailed reporting on inventory, usage, call and cost analytics, and adoption rates, you gain clarity and control. Our platform aggregates and analyzes data across multiple UC platforms to provide a single pane of glass view of your estate

VOSS UC Analytics transforms the way you manage your UC environments:

  • Single pane of glass: Consolidate data from multiple UC platforms into a centralized view, providing clarity and control over your entire UC estate.

  • End-to-end visibility: Gain deep insights into key metrics such as inventory, usage, adoption, and cost analytics across your UC environment, ensuring no blind spots.

  • Actionable insights: Translate raw data into meaningful analytics, highlight trends, identify inefficiencies, and provide data-driven recommendations. This is provided with business context and related to your unique environment and metrics.

  • Proactive analytics: Detect and address usage or performance gaps before they become significant issues, enhancing user experience and operational efficiency.

  • AI driving outcomes - AI enhances every layer of the platform, from intelligent analysis, anomaly detection, and predictive analytics to guided analysis and automated responses. These capabilities unlock deeper insights, learning and adapting to your environment, while ensuring users can quickly get answers to business questions that really matter.

Use Cases#

  • Environment visibility

  • Cost Optimization (license, usage)

  • Adoption Tracking

  • Device Analytics

  • User, Device, Workplace Inventory

Analytics#

Detailed dashboards and AI agent assistance to view, find and sort data.

Reporting#

Scheduled and ad hoc reporting based system dashboards. Send reports and included data to individuals, groups or servers.

Third party integration#

See the Compatibility Matrix for integration details.

Flexible integration options to collect data from and share with other business systems.

Data Collection#

Collectors, when needed, pull and receive data to process

Components#

Deployment architecture options:

  1. VOSS Cloud SaaS (with on-premise collectors where required)

  2. On-prem (edge case and approval only with requisite uplift in costs)

    1. Customer/Partner Cloud hosted

    2. Customer/Partner Data Center virtualized

Dashboard#

Deployed in the cloud or on premise.

  • Data visualization

  • Reporting

  • Analytics

Collector#

Data collection

  • Can sit in cloud for data collection from cloud services (Teams, Webex, etc)

  • On-premise collector required for on-prem equipment (Cisco UCM, Webex Dedicated instance, etc)

Vendor Agnostic#

See the Compatibility Matrix for details.

VOSS UC Analytics, by design, is a vendor-agnostic solution. This single fact provides a significant advantage to the platform when compared with other vendor specific solutions. This also means that a more holistic view of your environment can be provided as we are not limited to vendor specific data sources. When the integrations and necessary data are available within an environment, VOSS UC Analytics can provide a far more holistic solution and understanding of user experience.

Multi-Vendor UC#

Collecting and presenting data from 3rd party technologies within the customer-managed unified communications network. For example, get visibility between Cisco and Teams.

Building Management Systems & IoT#

Collecting and analyzing data from the Building Management Systems to correlate certain IoT data trends to UC adoption/usage rates.

Functionality Use Cases#

Role Based Access#

See Core Platform tab for full RBAC details.

The dashboards and data access can be set up as required via role-based access to meet the specific needs of your users.

Dashboards - Overview#

The system provides a range of dashboards to review and analyze your environment

  • Usage and Adoption

  • User and Device Inventory

Microsoft Usage & Adoption#

Microsoft Teams User & License Usage#

Analyze Microsoft License assignment, usage and costs identifying under-utilization and cost savings opportunities

View analysis of licenses in the environment to help determine:

  • Overall potential savings based on under utilization

  • Summary counts of the accounts that are licensed and fall into various tiers of activity (e.g active, non-use for - 1 month, 3 months, etc)

  • Detailed view of users, licenses, last usage, etc for identification/action to potentially remove and recover licenses

Can be tailored with your license costs to present more accurate views on costs.

Microsoft Teams Usage Analysis#

Ability to view and drill down into detailed service-centric usage data and trends across modalities including analysis of meeting types and trending.

  • Service-centric Microsoft Teams Usage Metrics Trends

  • Activity trend for peer-to-peer and meeting sessions. Busiest day indicators based on service type to assist with network traffic engineering.

  • Modality trends to identify the high usage periods.

  • Busiest day indicators based on modality type to assist with network traffic engineering, business usage trends, and cost analysis.

  • Collaboration statistics to determine how much Microsoft Teams services are used for content sharing, collaboration/teamwork.

  • Meeting trends to determine any potential issues that may impact the interaction with customers and other third parties.

Microsoft Teams Call Feedback#

  • End user feedback analysis.

    • Overall ratings with trending over time

    • Detailed list including reason for the rating

    • Drill down on callid to see all feedback related to a call

    • Compare quality ratings to platforms used

NO DASHBOARD#

  • Microsoft Teams - Detailed User Activity

  • Ability to view and drill down into detailed user-centric usage data and trends across modalities.

  • User-centric Microsoft Teams Usage Metrics Trends

  • Stats across various communication sessions with different modalities

  • Aggregated stats and trendline charting to analyze trends for key MS Teams modalities

  • Collaboration

  • Meetings

  • Can be filtered for individual users

  • Last activity identification for users

  • Full detail to identify adoption/usage where expected, identify room for improvement, opportunities for cost optimization

NO DASHBOARD#

  • Analyze active user count for various Microsoft Teams collaboration activities. Analysis of the volume of active users by day.

  • Includes the minimum/average/maximum number of active users that use MS Teams Calling features for a specified period.

  • Daily active user count trend analysis for MS Teams calls, meetings, chats, and other activities

  • Calculation of Busiest Day of the Week for each activity type based on the active user count.

NO DASHBOARD#

  • Session Review - Teams Modality Analysis

  • Analysis of modality usage for calls/meetings and trending over time. Identify usage as expected and highlight areas for improvement (e.g not using video, etc)

  • Modality usage volume - audio, screen sharing, video and combinations of them

  • Modality usage percentage

  • Modality usage over time - identify trends over time

  • Top organizers correlated to modalities

NO DASHBOARD#

  • Microsoft Teams - User Event Ratios

    Various critical incidents can be detected and reported by Microsoft Teams for each user in a session. Incident types may indicate speaker, microphone, network, environmental or quality issues.

  • A list of users with all the critical incidents reported. The goal is to identify users that are having problems across multiple dimensions.

  • Volume of incident event ratios over time. Following is a list of supported event ratios:

  • Low bandwidth event ratio

  • Microsoft not functioning event ratio.

  • Speaker not functioning event ratio.

  • Speaker zero-volume event ratio.

  • Device glitch event ratio.

  • Device clipping event ratio.

  • Delay event ratio

  • Speaker mute event ratio

  • Low speech-to-noise ratio

  • Quality event ratio

  • CPU insufficient event ratio

MICROSOFT User & Device Inventory#

Microsoft Teams Devices#

  • Summary view of Audio Devices used in calls/meetings to analyze usage and impact on quality/experience.

  • Volume of compliant/non-compliant headsets

  • Device counts by profile and operating system

  • Last logged in date

  • Device listing with operating system details

Microsoft Teams Call Audio Device Detailed#

  • Detailed view on Audio Devices used in calls/meetings to analyze usage and impact on quality/experience.

  • Popular audio devices used - headsets, laptop audio, etc

  • Hardware issues by device/model detected and reported by Teams.

  • Meeting room audio devices

  • Top devices correlated to quality issues so they can be addressed.

  • Media Quality issues related to audio devices as reported by Teams.

  • Breakdown of client types in use to understand how users are consuming the service (desktop, mobile, etc).

Microsoft Teams Active Directory User List#

  • User list from Active Directory, sort on individuals and their associated details.

CISCO Usage & Adoption#

NONE as of 25.4 (this category not applicable for now)

CISCO User & Device Inventory#

Webex#

  • Device errors

  • Connection status

  • Software versions

  • Workplaces & devices by location

  • Devices by type

  • Trend over time

  • Detailed listing

Webex Devices#

  • Device errors

  • Connection status

  • Software versions

  • Workplaces & devices by location

  • Devices by type

  • Trend over time

  • Detailed listing

Webex Licenses#

  • License consumption (purchased / consumed)

Webex Users#

  • User counts by license type and status

  • Status: Invite pending, license enabled

  • User activity: last logged in, time since last activity

Webex Locations and Workspaces#

  • Workspace types with associated location and capacity

Cisco UCM#

  • Endpoints by cluster, type and status

Cisco Endpoint Inventory & Status#

  • Endpoints by cluster, type and status

Phone Registration Report#

  • Cluster specific phone registration status