User sync source#

Overview#

VOSS provides a list of applications from which to sync user data and internally maintains a sync precedence hierarchy of these applications in order to determine the master sync source.

Application:

  • MS_LDAP

  • OPEN_LDAP

  • LDAP

  • CUCM

  • CUC

  • AVAYA_SYSTEM_MANAGER

  • BROADWORKS

  • MICROSOFT

  • MS_365

  • PEXIP

  • UCCX

  • WEBEX_TEAMS

  • ZOOM

  • MS_TEAMS

  • LOCAL

Users are typically added or updated on VOSS from the sync source, such as LDAP, Cisco UCM (CUCM), or CUC.

Sync source precedence

Sync source precedence may override user input. If you update a user on VOSS and the following conditions exist, mapped fields are updated from the sync source (the fields are read-only in VOSS):

  • Exists on a sync source

  • Has mapped fields

  • Has a higher precedence than LOCAL (Automate) data

Updating and then saving a user in VOSS triggers a sync with the application highest on the User Sync Source precedence, and according to the field mapping for that sync source.

../../_images/view-user-sync-source.png

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